City Volkswagen of Chicago

Test drive went well, and I was interested in purchasing the vehicle. As soon as the sales associate found out my asking price with financing was beliow their expectations, both he and the manager became ve the vehicle. As soon as the sales associate found out my asking price with financing was beliow their expectations, both he and the manager became very aggreesive and belligerent. Their response was a question "what I believed was a fair price for their dealership to make a profit?" When I raised my final offer, the manager responeded that he did not even know what my offer was supposed to mean. Both the manager and sales associate were only concerned with their own profit, and gave no concern to my needs as a customer or a first-time buyer. After suffering the rude and unprofessional conduct of the dealership staff, despite my transparency as an honest buyer, I was forced to leave. Only after getting to my car outside, my fiancee in tears, did the associate chase me down and agree to bargain, but was still unwilling to accept my final terms. I explained that we did not deserve to be spoken to and treated in such a rude manner, and that I did not want my first new car experience to begin with their dealership. I would not recommend this dealership to anyone, as the actions and attitude of the personnel are an obvious extension of management and ownership mentality....They do not care about the customer. More

I started dealing with the service department at City Volkswagon of Chicago (although it's now called 'Autobarn City Volkswagen of Chicago') shortly after I bought a used Passat from the *TERRIBLE* VW de Volkswagon of Chicago (although it's now called 'Autobarn City Volkswagen of Chicago') shortly after I bought a used Passat from the *TERRIBLE* VW dealer in Gurnee, IL. As bad as Gurnee VW was, Autobarn City VW of Chicago is the complete opposite! The people are friendly (they know I like to joke around, so they joke around right along with me); they answer *all* my questions (even the ones I haven't had a chance to ask, because they've already answered them). They tell me exactly what they're going to do to my car before they do it. When Gurnee VW refused / forgot to install a factory recall, Autobarn did it at no cost to me. They worked with me on getting some warranty service performed when problems arose getting the service authorized because Gurnee VW never entered the warranty coverage into the VW computer system. When I needed some body work done, they referred me to a *fabulous* body shop (Richard's Body Shop - 3041 W. Lawrence Avenue, Chicago) that did incredible work at a price that my insurance covered completely without any out-of-pocket from me. They also sent me to a great electronics shop where I could get the wiring for my GPS installed at a very reasonable price. The Radio / CD player / SiriusXM unit was having intermittent failures. Instead of having to wait for it to fail permanently (or hassle with "troubleshooting" the unit), they just replaced it with a new one! Plus, no matter what the reason that I have my car there, they wash & wax it for me for free, and they do an excellent job! (Did I mention that it's free?!?!) As I said, I bought my car at another dealer, but from the little bit that I've talked to the sales staff, I get the impression that they're extremely professional and knowledgeable, and I don't think I'm going to have to worry about getting screwed when I come here to replace the Passat I'm driving now. If you come here, either for sales or for service, I'm sure you'll be very glad you did! More

If you are looking for an unpleasant buying experience deal with Patrick. Otherwise, pick someone else at this dealership to work with. His attitude with me was plain unbearable - did not one bit feel lik deal with Patrick. Otherwise, pick someone else at this dealership to work with. His attitude with me was plain unbearable - did not one bit feel like customer satisfaction even exists in his sales cookbook. Your stereotypical car salesmen that will say just about anything to get into your pocket. The existing staff from the pre-Autobarn days (Kamilla and others) are much friendlier and pleasant to work with. Avoid Patrick at all costs. More

I saw a used VW Passat advertised online. I called in and talked to Gene Tomlin. He knew the Passat I was calling on and gave me whatever information I asked for. I went in and the car was clean and ready talked to Gene Tomlin. He knew the Passat I was calling on and gave me whatever information I asked for. I went in and the car was clean and ready to be driven. Gene showed me the Carfax and inspection reports. We came to an agreement on price and all paperwork was quick and easy. Much better than my past experiences with other VW dealers More