City Volkswagen of Chicago

I bought the perfect new Volkswagen Jetta. I had a really pleasant experience. Upon deciding to buy a Jetta. I was looking for the right one with the options I needed. Tom took his time going through all the pleasant experience. Upon deciding to buy a Jetta. I was looking for the right one with the options I needed. Tom took his time going through all the features and helping me find the right Jetta. I really felt like I was in good hands. The rest of the staff was honest and helpful also. Finance helped me find the best plan to suit my status. I normally don't write reviews but the experience was so go great that I felt compelled to write this review. I am really happy how everything turned out and I love and enjoy riding my my new Jetta. Thank you Autobarn and Tom. More

Prior to my visit to Autobarn City VW, I did not know much more about VWs other than that they are cute, and I wanted one. Luckily Adam was very knowledgeable. We had a discussion about what features int much more about VWs other than that they are cute, and I wanted one. Luckily Adam was very knowledgeable. We had a discussion about what features interested me and how I would be using my car most often. We decided that a Jetta would be the best car for me. I found a great candy white used Jetta that I absolutely love! I never felt pressured which I appreciate immensely. Adam is incredibly friendly and personable. I was in and out (in style!!) in just a few hours. My interactions with Sassan were equally pleasant. Everyone working that day was on point! I definitely recommend this dealer! More

Great service would go back there again in a heart beat. Friendly nice bought my first volkswagen from them got a great deal on the price and I love the car. I would recommend them! Friendly nice bought my first volkswagen from them got a great deal on the price and I love the car. I would recommend them! More

They were professional, friendly, intelligent and helpful. They found me the car I wanted. Other dealers were trying to talk me into a car they had that I did not want. helpful. They found me the car I wanted. Other dealers were trying to talk me into a car they had that I did not want. More

My husband and I bought a 2012 VW CC the price was good, we dealt with Mickey as our sales man and he was awesome at getting us what we wanted price wise. The finance manager Mike was very helpful through o we dealt with Mickey as our sales man and he was awesome at getting us what we wanted price wise. The finance manager Mike was very helpful through out everything and stayed late to complete the deal. We had some small problems but everything was fixed when the problem was brought to their attention, Derrick and Mike helped to correct any issues we had. More

We enjoyed the level of courtesy and service which was provided when we visited City Volkswagen. In particular, we would like to thank Michael Landini and Stephen Park for their expertise and kindness. provided when we visited City Volkswagen. In particular, we would like to thank Michael Landini and Stephen Park for their expertise and kindness. More

Just here to relay my experience. Not a place I will visit again for sure. They had a CPO car I was looking at for some weeks. When I finally decided that I wanted it, I gave them a call. I called at visit again for sure. They had a CPO car I was looking at for some weeks. When I finally decided that I wanted it, I gave them a call. I called at 1pm. I asked about the availability of the car, if it was still there and whether they had any appointments for the car that day. I was told it's available, it's here and nobody is here for it. I said cool, I'll get there around 2:30-3:00pm since I live sorta far (northwest suburbs). Arrived at the Autobarn at 2:50pm. Was told the car is not in the shop as it was being used for "training" off-site but that the car should be back within 15-20min (so there is lie #1 from my phone call that the car was "there"). Then the big whammy. There was an older couple there who were waiting for the same car. Come to find out, they made an appointment THE DAY BEFORE and were waiting at the shop for over 3 HOURS to test drive the car. Also, they drove almost 2+ hours to get there. So obviously, that couple is going to buy the car unless something is seriously flawed with the car. So there is lie #2 and it was a big one. Now they are trying to tell me I can wait to see **if** they want to buy it or I can look at some other stuff they have. While the older couple were test driving, I asked if I could just buy it now, no need to test drive. Manager comes to me with bs about "fairness" and that the older couple made an appointment first. I told him, how is it fair to me, to call first to find out about it's availability, only to be lied to and coerced into coming down there to see a car that was already booked. If the guy on the phone had told me that there was an appointment, I would have never come down there. Manager continues with his "fairness" spiel. In the end, I walked away and of course, the older couple bought the car. I was very, very, very angry that day as I took time off of work, wasted gas and time to go see the car, when they knew that they already had someone coming to see the car. To me, it was clear that they were trying to make sure they got the car sold, so "double booked" it. Very sleezy move and then trying to get me to look at other cars. So word of warning when going there. I definitely will never buy a car from them ever. More

I was looking for a certain car that they had it. Iwent there and everything went smoothly. Stephen Park (sales representative) was friendly and did his best to meet my price range, and the finance guy als there and everything went smoothly. Stephen Park (sales representative) was friendly and did his best to meet my price range, and the finance guy also was very helpfull explaining all finance procedures. Definitely check this dealership if you need a new car, you won't regret it. More

This dealership exceeded my expectations. I haven't been to a dealership for 10 years. A lot of things have changed since then. They were friendly when I thought they would be pushy, and I felt extremely co to a dealership for 10 years. A lot of things have changed since then. They were friendly when I thought they would be pushy, and I felt extremely comfortable taking my time with the decision to buy used. This was a great experience! More

I Went on a lunch break to check out a BMW. At first, i was not planning to purchase the vehicle. Once i test drove it, i fell in love. These guys carry quality cars at affordable pricing. The sales person was not planning to purchase the vehicle. Once i test drove it, i fell in love. These guys carry quality cars at affordable pricing. The sales person Slavey was very friendly with me and had great customer service. Sesan, the general manager, worked hard to get me the lowest financing rate. The sales people went above and beyond to ensure my satisfaction. More