Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
City Volkswagen of Chicago
Chicago, IL
4,179 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,179 reviews
March 28, 2019
Friendly staff The staff at The Autobarn City Volkswagen are friendly and accommodating. If I had a question or a problem it was resolved with an explanation and a f The staff at The Autobarn City Volkswagen are friendly and accommodating. If I had a question or a problem it was resolved with an explanation and a feeling that the customer matters. Dan and JP worked to get me a good deal and Mark made sure I understood everything before I signed. More
by Kdchi
Employees Worked With
John Paul "JP" Scala, Ernie Quezada, Mark Benne, Dan Brasil
March 28, 2019
Awesome service Thanks to Ray Cotto best salesman in this location help me out with all my questions and get the car I wanted . Going home with my Volkswagen atlas. Thanks to Ray Cotto best salesman in this location help me out with all my questions and get the car I wanted . Going home with my Volkswagen atlas. More
by Maria g
Employees Worked With
March 28, 2019
Out of State Buyer These employees were excellent at ensuring ease of communication for any questions I had after I had realized that my car search was going to lead me These employees were excellent at ensuring ease of communication for any questions I had after I had realized that my car search was going to lead me to out of state dealerships. Sam was able to inform me of repair updates on an almost hourly basis after a customer had leaned against the interested car, causing an indentation and he made sure to update with photos to ensure me that I could relax without any worry of miscommunication. We were able to discuss a negotiable price that would still allow it to be advantageous for me to buy out-of-market with travel expenses included. This was a hard experience to find since most dealers seem to not be comfortable or skilled as this crew at informing and negotiating with out of state customers. Upon the landing of our flight, we were met by JP, who was open and allowed us to relax through, what could have been, a very stressful transaction. JP tossed me the keys and we hopped in for a test ride to make sure everything worked as expected. I had test-driven some vehicles of the same model locally, but it was nice to have a little history of Chicago thrown in with my tour of the car to add for a first-time visitor. After the test drive and all my questions were completed, it was time for paperwork, where Mark was the perfect fit for the job. He made sure to translate and organize all of the importance of each document in a timely fashion - we wanted to see some of the city before we started our road trip after all. Further questions were a little difficult to get answered via email, but that was sorted out today. This dealership is a great stopping point for buyers ANYWHERE, and they will make sure to send you in the right direction if you choose a path other than one that leads through them. The out of state car buying experience would not be the same without a competent, efficient, and accommodating dealership, and this crew checked all of those boxes. More
by TexanTraveller
Employees Worked With
Sam Lotta, John Paul "JP" Scala, Mark Benne
March 24, 2019
Easy/Breezy Used Car Purchase Experience The whole experience working with JP was mellow and comfortable while picking out my new-to-me / used VW Jetta Sportwagen. Not once was there pressure The whole experience working with JP was mellow and comfortable while picking out my new-to-me / used VW Jetta Sportwagen. Not once was there pressure to make any decisions that I didn’t want to make (or at least wanted time to ponder). It was my first time buying a car from a legitimate dealership and couldn’t have really asked for a better environment with JP and the team. Highly recommend City VW if you’re looking for a VW. Ask for JP Scala! More
by BBBillington
Employees Worked With
John Paul "JP" Scala, Mark Benne, Dan Brasil
March 24, 2019
Great New Car Ray was the one that sold us our new Jetta , and we couldn’t be happier with the purchase. Ray was friendly and very knowledgeable of the cars we loo Ray was the one that sold us our new Jetta , and we couldn’t be happier with the purchase. Ray was friendly and very knowledgeable of the cars we looked at! He walked us through the whole process and answ ered all our questions. Thanks so much. More
by Hippy
Employees Worked With
March 21, 2019
Good people with great service I came in to take a look at a Volkswagen Tiguan that was listed online. I worked with JP Scala and Dan Brazil. Both were very kind and listened to wha I came in to take a look at a Volkswagen Tiguan that was listed online. I worked with JP Scala and Dan Brazil. Both were very kind and listened to what we were looking for, answered all of our questions with patience. I have been looking for a car for quite some time, and all of the other dealerships I have been to just tried to shove extra products and services down my throat without listening to what I wanted. Other dealerships often tried to upsell me without taking into consideration the important things I was looking for and my budget. JP and Dan definitely were courteous and wanted to make sure I was getting the right car, and they helped to work around my budget as well. I would definitely recommend this dealership, and I am so happy with my purchase. I ended by working through the paperwork with Mark, who was just such a pleasure. He answered all of our questions on the fine print, and advised us as if we were friends. They truly put my car-shopping anxiety to rest by giving me a great experience. More
by Nodisho
Employees Worked With
John Paul "JP" Scala, Mark Benne, Dan Brasil
March 21, 2019
Awesome experience! It’s a friendly environment and John made the experience easy! He answered all my questions and was very patient when I was completely indecisive. I l It’s a friendly environment and John made the experience easy! He answered all my questions and was very patient when I was completely indecisive. I left with a brand new car and I love it! More
by Tierra
Employees Worked With
John Gordon
March 18, 2019
Ray is Great! Ray was a pleasure to deal with and made the process easy! Come to him for a great buying experience. He wasn't pushy at all and made us a great deal Ray was a pleasure to deal with and made the process easy! Come to him for a great buying experience. He wasn't pushy at all and made us a great deal all said and done. More
by Jason
Employees Worked With
March 18, 2019
Friendly low pressure environment. Would buy again. Excellent experience to buy. If you're looking to avoid all of the shady sales tactics found at other dealerships come to Autobarn city and talk to Jo Excellent experience to buy. If you're looking to avoid all of the shady sales tactics found at other dealerships come to Autobarn city and talk to John Gordon. John worked out a price with me online and get this - sold the car to me at that price without any bait and switch. I was about to give up on buying a VW after talking to the other Chicagoland dealerships, but these guys top to bottom were easy to work with and honest. More
by ddeyoung55
Employees Worked With
John Gordon, Mark Benne, Dan Brasil
March 14, 2019
Bought a Used Car - Excellent, Welcoming Service I worked with John Gordon and he was knowledgeable and answered my questions without any pressure. During the final sale he made sure that it was smoo I worked with John Gordon and he was knowledgeable and answered my questions without any pressure. During the final sale he made sure that it was smooth. I never felt presurred. John explained the services offered at the dealership and showed me around for future visits. I was more than satisfied and love my first VW. More
by vgee1
Employees Worked With
John Gordon, Richard Ruiz, Mark Benne
