City Volkswagen of Chicago

I had a good experience with The Autobarn City VW. Kyle and Michael were very helpful in finding me what I wanted and keeping it within my price range. and Michael were very helpful in finding me what I wanted and keeping it within my price range. More

Sassan is the guy you want to go to if you are looking to buy a Touareg; he knows everything about them and is very honest, patient and friendly. Moreover, he is extremely fair and reasonable as it relates buy a Touareg; he knows everything about them and is very honest, patient and friendly. Moreover, he is extremely fair and reasonable as it relates to trading in a vehicle. The Autobarn City Volkswagen Dealership has excellent staff in the Service Department and a pleasant cashier. Buying a used car is a gamble, and it is extremely comforting to buy a pre-owned vehicle from a salesman who has a lot of integrity and is very professional. I have purchased two vehicles from this dealership and I highly recommend them. Sassan is the man! More

It was a great experience buying a new car in autobarn. Francys explain every question I had about the car I was interested,and I was please when he gave me a call to remind me that he was going to wait fo Francys explain every question I had about the car I was interested,and I was please when he gave me a call to remind me that he was going to wait for me if I go see the car. Also, Sassan help me with the loan rate and he did what I was looking for... Overall, They were a great help buying my new car... More

I received the best price for the car I was looking for. The salesman went 2 states away to pick up my dream car. He gave me his cell phone number so I can call him anytime I have any problems or questions The salesman went 2 states away to pick up my dream car. He gave me his cell phone number so I can call him anytime I have any problems or questions about the car. More

I was in desperate need of a car after graduating college. I was also very nervous about the process of purchasing a car. Autobarn was the first place I stopped to look. I intended to have an informa college. I was also very nervous about the process of purchasing a car. Autobarn was the first place I stopped to look. I intended to have an informational visit. After speaking with Javier, he made sure the process was as simple and enjoyable as possible. He also was very accomodating and pleasant to be around. Javier is definitely an individual who will go above and beyond for a customer and I was impressed with his genuine personality. Sassan was also very professional and willing to work with me on getting the car the best suited my needs and wants. The duo was able to find the car in the exact color I was looking for and they also stayed within my price range. I ended up purchasing the car the next day followed up by a great hug and congratulations from Javier. I have also been very impressed with the after sale follow up and how helpful Javier and Sassan have been. I will definitely reccomend the Autobarn to others because of these two individuals and their phenomonal customer service. They exceeded my expectations. More

Sassan and Dennis were truly a pleasure to work with. The experience was anything but what your typical experience is with car salesmen. They weren't pushy at all and truly seemed to have my best interes The experience was anything but what your typical experience is with car salesmen. They weren't pushy at all and truly seemed to have my best interests at heart. They were also very patient. I didn't make a decision in one day and I had trouble making my mind up about what I wanted exactly. When I did decide on what I wanted and we started the paperwork they kept me comfortable, offering me coffee, water, and pizza! I can honestly say if these two are still working for VW when I purchase my next car I will definitely work with them. Sincerely, Angela More

Original Post: 12/15. Ordering and taking delivery of my Original Post: 12/15. Ordering and taking delivery of my vehicle went really smoothly, but that was two months ago now and things took a turn for the Original Post: 12/15. Ordering and taking delivery of my vehicle went really smoothly, but that was two months ago now and things took a turn for the worse. Fast forward to today and the "deposit" they made me pay to order the vehicle has not been refunded and most of the sales people and managers I dealt with have quit and/or stopped returning my calls. Every time I reach someone they give me the answer of "it'll be there later this week" or "we're waiting for the end of the month for the books" that was two weeks ago now and still no refund. I have brought this to the attention of Volkswagen of America who is investigating on my behalf. I should be able to charge them interest on what they owe me, they've been holding my money for close to 4 months now. UPDATE 12/16. Since I posted this they contacted me and are working to get me a check overnighted, but they claimed innocence in not knowing who I am and why I was owed money until they looked into it. This issue has been brought to their attention and the people involved were just not doing their job to expedite what I thought would be a serious issue. It took posting here for urgency to be added to the situation, and that's pretty sad and I thusly will not be adjusting my review scores here. More

I came in just to look around, never expected that i would have been walking out with a brand new jetta GLI. Both Sal and Sassan came through with helping me make a choice and they got me up and running would have been walking out with a brand new jetta GLI. Both Sal and Sassan came through with helping me make a choice and they got me up and running in no time and driving out with my ne VW. thankks guys! Definitely coming back here again! Also a shout out to Mike over in service. He has been servicing my cars in the past and i have always walked out more then satisfied to say the least. Thanks Mike! More

4 stars for a dealer you say? well ... it's because we got a great deal on 12 jetta tdi :) BUT, it was NOT easy (5 hours of negotiations, financing & signatures). YOU as a buyer, need to do research (t got a great deal on 12 jetta tdi :) BUT, it was NOT easy (5 hours of negotiations, financing & signatures). YOU as a buyer, need to do research (truecar cardirect) & find out how much dealer is paying for the car with options you want ... then negotiate DOWN from there and if you're persistent and pay attention to the PRICE of the car (not monthly payments), you too can get your VW under invoice :) - via graciously inflated trade-in ($Ks over KBB), in our case kudos to let us loan a Diesel for 1/2 day before we bought it (smart move Jay :). we really were set on cheaper SE gas engine, but now we'll be saving $75 in gas cost every month, thanks to 40mpg of TDI ... which btw has a great pickup, thanks to the 290 lb of torque. in the end we pretty much got diesel $500 over what SE would cost (invoice & good luck on getting that deal if it's not the end of the year :) also special thanks to Natalia. she really went our of her way to entertain & accommodate our 4 year old ... Polish soup, snacks, milk ... serdecznie dziekujemy! autobarn's new cars also come with car wash for life, interior assurance (3 yrs?). VW currently offers free maintenance, except for breaks. even loaners we are happy with our purchase & good luck to you More

The customer service was excellent. We went there to negotiate returning my leased Eos, and went out at the same day with a new car ! Great service from the sales to the financing department. negotiate returning my leased Eos, and went out at the same day with a new car ! Great service from the sales to the financing department. More