City Volkswagen of Chicago

I first went in to look at the 2012 CCs with sales rep, Joe who was super friendly and helpful. Although I did not have the time to buy at that time, all my questions were answered. I went in again a month Joe who was super friendly and helpful. Although I did not have the time to buy at that time, all my questions were answered. I went in again a month later to purchase and although Joe was not available that day, I was help by Adam. Adam was very approachable and friendly and we were able to work out a deal to my financial situation. To top that off, Zach the business manager helped me get a better deal for my new car. The only complaint that I have is that it took a very long time to get everything finalized. However, they were short of staff and very incredibly accommodating. More

This dealership and it's team are top notch. I have listed 2 people as those that helped me because they both had a huge hand in our decision to purchase a new 2012 VW Jetta.....and they had a huge han listed 2 people as those that helped me because they both had a huge hand in our decision to purchase a new 2012 VW Jetta.....and they had a huge hand in us deciding to purchase from their dealership. I was at a crucial juncture with my previous vehicle where to even keep in on the road I was going to have to sink a lot of money into it....I had wanted to trade it in for about 6 months but had reason to be concerned because I had about $3K in negative equity on it ("upside down" on it). I had been to other delearships (Hyundai, Jeep) that could not really work with me and get me the monthly payment I needed in order to purchase a new car. Although I still came in a bit upside down the team here kept going back to the "drawing board" and finding every single way they could for me to get the monthly payments where I needed them....since I am upside down a little I purchased the gap insurance (this means that if I total the car and insurance pays off the total value of the car I will be covered for the difference between what the insurance company pays and what I owe the bank). Although the team at Autobarn did not invent gap insurance they were simply very sincere in helping me to understand that in my upside down situation this insurance will be crucial to my financial well being should something happen to the vehicle. I can not say enough great things about JOHN and SLAVI.....ask for either one of these guys if you choose to go there, they are not "Car Salesmen"....they are simply guys that sell cars....in the business world there is a big difference between these things. I could not be happier with my Jetta....it is a classy classic car that accelerates with perfection and it is just plain FUN to drive. Thanks to the entire team there who spent a lot of time working with me (as I am somewhat of a sceptic and ask a ton of questions). This whole process I was looking for "The Catch" but there wasn't one.....these guys came through with exactly what they said they would do and didn't just help me get the car I needed.....they also helped me get the car my Fiance and I really wanted. John, Slavi, Derrick and Zack......you guys are great. Thank you. Aaron More

First of all, I love my new car. He was an amazing sales consultant. This was the first car I saw per his reccommendations, and this is the car I ended up purchasing. He knows people and knows how to meet consultant. This was the first car I saw per his reccommendations, and this is the car I ended up purchasing. He knows people and knows how to meet their needs. Every question I had, he answered. He cares about his customers and is a go-getter. I will reccommend him in the future to my anyone that wants a Volkswagen. More

I had a great experience buying my car and Joe was very helpful and personable. The only suggestion I have would be to detail the used cars better. helpful and personable. The only suggestion I have would be to detail the used cars better. More

Randy and Hassan were absolutely wonderful! They understood what I wanted and helped me along the way. I would recommend them to everyone! They both have a great sense of humor also!!! understood what I wanted and helped me along the way. I would recommend them to everyone! They both have a great sense of humor also!!! More

Slavi at City VW/Autobarn was terrific. I had some fairly unreasonable demands because it was going to be the only way I would consider buying a 2012 Eos, otherwise it was going to be a BMW. But Slavi came t unreasonable demands because it was going to be the only way I would consider buying a 2012 Eos, otherwise it was going to be a BMW. But Slavi came through on every point and delivered the car I wanted at the agreed upon price. I've already recommended Slavi and City VW to friends. When you go, ask for him. I'd also like to add that Mike in the service department is top notch. Via my previous VW, Mike has managed to completely convert me from another VW dealer in Chicago and is the primary reason I went to City VW to buy a car. I can't say enough about Mike. So between the two of them I can recommend City VW highly. More

I have to honestly tell you that i have never thought i would have so much fun buying a car! Usually, new car purchase is associated with mix emotions and challenges that really tests tests your endurance. would have so much fun buying a car! Usually, new car purchase is associated with mix emotions and challenges that really tests tests your endurance. Well, i have to tell you that this car buying experience was quick and easy! I came in deciding between few colors and trim levels of the car, and Slavi took time to help me choose something that really satisfied my needs and not just by selling me a car to make a sale. He has a true passion about cars and looks like he genuinely enjoys what he is doing. I told all of my friends about my car shopping experience and i will definitely be a loyal customer and return in the future! Thanks Slavi! More

I was interested in a used car and emailed in the PM about arranging to see the next day as it was the only day available. No answer to the email, so drove from Green Bay and left a voice message enrout about arranging to see the next day as it was the only day available. No answer to the email, so drove from Green Bay and left a voice message enroute--also ignored. Found out the car was loaned out, so we talked price. The internet price was inflexible, but the certified warranty which appeared to be part of the deal was added! I don't stand for such tactics, so I left to buy an alternative car at Jennings VW instead. They treat you great and don't play games. Additional comment 5-11-12: Dealer principal, Carmen, called to discuss my complaint and assured me he would take action to make sure this was not repeated with any future customers as this was not the way he wants to do business in any of their stores. His sincerity convinced me to give them another try the next time I'm car shopping. More

I got my GTi from this dealership. Great customer service and friendly staff. Slavi was very knowledgeable about the car, and answered all the questions. What I liked the most is that i got car within my bud and friendly staff. Slavi was very knowledgeable about the car, and answered all the questions. What I liked the most is that i got car within my budget and in a timely manner, didn't have to spend whole day to get what I wanted. Straight forward staff. Free carwash is a PLUS :) More

I have purchased two cars from this dealership. Overall I have been nothing but impressed by their outstanding customer service, to their exceptional pricing. They offer the best selection of Volkswagons in have been nothing but impressed by their outstanding customer service, to their exceptional pricing. They offer the best selection of Volkswagons in the city of Chicago. Furthermore, they will go above and beyond to find you the exact car you are looking for if they do not have it in stock. The sales staff was very knowledgeable, yet not pushy. The management worked with me on pricing, as well as on my trade in, and I know that I received a great deal. I could not recommend a dealership more highly. Overall outstanding! More