City Volkswagen of Chicago

Went in on a Saturday since I was interested in purchasing a used Jetta. I was immediately greeted by Micky who showed us what he had in stock. We found the car we wanted within minutes and after purchasing a used Jetta. I was immediately greeted by Micky who showed us what he had in stock. We found the car we wanted within minutes and after a test drive and some good conversations with Micky we finally decided to purchase the car. Great Dealership, great employees and not pressure atmosphere. The prices are also very competitive, we were hard pressed to find a better deal in Chicago or outside of Chicago for that matter. Thanks again Micky! More

I bought a Jetta from the The Autobarn. I had to been to many dealers most didn't care when you walked in and were left to search out help before anyone took notice. From the first step I took thru the door many dealers most didn't care when you walked in and were left to search out help before anyone took notice. From the first step I took thru the door I was greeted by an astonishing young women named Dominique! Not only was she able to talk intelligently about the VW but also about the comparable cars in the class with out having to talk down on them. As it turned out she had only been selling cars for a few weeks. She cared more about what I needed in a car then what she felt was 'cool' as others I have worked with have. She listened and guided me to the a car I love!! Thank you Dominique! You made the whole experience 'funsized' More

My experience at Autobarn was wonderful. My parents have been long time customers and have also had great experiences with them. This past weekend I went to buy my first car, already with an idea of the mak been long time customers and have also had great experiences with them. This past weekend I went to buy my first car, already with an idea of the make, mileage, price-range, etc... Michael Colgan took care of me right away. He knew what I wanted and helped me find the perfect car for me. He was absolutely fantastic! He made sure I received everything I needed, wanted, and more. A very down to earth, friendly, honest, experienced, knowledgeable, and helpful dealer. I was very lucky to have him on my side! I would recommend anyone to Autobarn, but specifically to Michael Colgan. More

Randy Gibson is the best car salesman I have ever had. I just leased my third Jetta from him. I've been working with him for 6 years now. He is so amazing. Not only is he knowledgable about all VW cars and just leased my third Jetta from him. I've been working with him for 6 years now. He is so amazing. Not only is he knowledgable about all VW cars and SUVS, but he makes sure that he finds the right car for you that works with your price range. He actually LISTENS to his customers. Most car salesmen just want to make a deal that is good for them. Randy really cares about his customers satisfaction. He is comfortable to be around and does not try to rush you.Whenever I need anything or have a question, I know Randy is a phone call away. He always sets me up with maintenance appointments that work around my schedule. I highly recommend Randy Gibson to anyone purchasing or leasing a car-you will be very happy! More

Pathetic after sales service from Autobarn City Volkswagen. I and my husband purchased a subaru STI from this dealership. We were talked to buy all the additional warranties provided with the vehic Volkswagen. I and my husband purchased a subaru STI from this dealership. We were talked to buy all the additional warranties provided with the vehicle. But after going home and doing the calculations on interest it was found that adding the extra options were not worthy. We contacted the dealership the very next day to have the warranty cancelled. We were told it has been taken care of and it will take 6 weeks for this to get reflected in the loan account.It has been been more than 2 months and this never happened. The warranty is said to be cancelled but I dont know where the money went. I end up with no idea where the money is and is paying the interest for warranty amount. We are going to lodge a complaint in BBB. More

We had a wonderful experience from the time we walked into the store, until we drove out and all encounters since have been met with the same sincere welcome, courteousness and professionalism. Alex kno into the store, until we drove out and all encounters since have been met with the same sincere welcome, courteousness and professionalism. Alex knows his business. he knows the vehicles and he was extremely professional, courteous and sincere. My husband and i came to the store based on a Costco recomendation. Alex called us and we came in and found this young man to be the epitomy of customer service. He was attentive and extremely knowlegeable about the vehicle and my husnband, a car enthusiast and Volkswagon CC "lover/expert" was very impressed. We live on the other side of the sity and made our way to this store. We have had a great experience and I am certain we will not only continue to do business with Alex, but we will refer all of our friends and family to him. Alex paved the way and all of the other staff follwed suit with great service. Kyle and Jack were also great! More

I just came over from Europe and had no social security number and hence no credit or credit history. So I had to take everything I just got as salary from my company so far. That was not much, but I neede number and hence no credit or credit history. So I had to take everything I just got as salary from my company so far. That was not much, but I needed at least a temporary car to transport some furniture. I visited some other dealers already, but they had no car offerings for the money I had in my pocket and without credit option nobody saw a chance. I came to Autobarn and Randy Gibson showed me one car that was available for the price I could afford. Right in the moment as we wanted to start for a test drive, it turned out that this car was already sold. Randy searched a long time for another car in that price range, but couldn't find any. So, he finally selected one for a higher price and offered it to me for the money I had, including tax an car insurance! Of course, it was an older car and probably needs some service, but well, it gets me from A to B. That's all I've expected. After a test drive I was happy. All this took a little bit longer and Randy brought me Pizza and something to drink while he was taking care of all the paperwork. Finally, he even arranged all the paperwork for the car insurance. After 4 hours everything was ready for me to drive with an own car. I really appreciate all the time and patience Randy had with me and my special problems and he finally found a solution for everything. He might not have made his biggest deal that day, but he receives my strongest recommendation for all the lovely details I received from him. I really like it in the US, where you can make everything if you want - sometimes even without SSN! Many thanks Randy. - Mat More

Allen Horvath and his manager helped me a lot to work out financing for the car I want to purchase. Also, they explained all detail including the car I used to have. I used to have Toyota Prius from one of financing for the car I want to purchase. Also, they explained all detail including the car I used to have. I used to have Toyota Prius from one of Toyota Dealer. I found that there was an accident on the car. When I got a car, that dealer sales person never disclosed this fact. It was very disappointment how Toyota did to me. Yet, Allen Horvath showed me and explained about the car accident history and that's the reason value of car goes down. In fact, I have to pay more on the car. All shopping experience at this dealer was very satisfy. More

It took a couple of tries to find a good salesperson, but once we did the process was very easy. I talked to the sales manager, Jack and explained what we needed to accomplish- getting a lot of the details f once we did the process was very easy. I talked to the sales manager, Jack and explained what we needed to accomplish- getting a lot of the details figured out online and by phone. He was really easy to work with and the salesman, Tommy did a great job going over the car features and options. I love City VW for Service and was glad to get a new car here. More

There was an issue with my trade in payoff but i was contacted by Mike Korp. He took care of my issue and did by going above and beyond to make sure i was taken care of. This guy is great! I would bu contacted by Mike Korp. He took care of my issue and did by going above and beyond to make sure i was taken care of. This guy is great! I would buy from this dealership again. More