City Volkswagen of Chicago

My husband and I recently purchased an Atlas and couldn’t be happier. We have three kiddos and needed a larger vehicle. George was wonderful! I typically dread the dealership experience but this was anything be happier. We have three kiddos and needed a larger vehicle. George was wonderful! I typically dread the dealership experience but this was anything but dreadful. George was so helpful and made our experience so pleasant. Easy, transparent, and listened to what we wanted and what worked for us. Because of our transaction, this dealership has a customer for life. Truly a great experience! More

At City VW I worked with Dan, Alex and Ernie they were the best!! No pressure. I was impressed by the cleanliness of the facility. the best!! No pressure. I was impressed by the cleanliness of the facility. More

Came to Volkswagen! Second time around with Ray Cotto and Im absolutely glad to say he was really helpful and really got into any details we were wondering about. 10/10 Im absolutely glad to say he was really helpful and really got into any details we were wondering about. 10/10 More

Charles Diaz was a rockstar. He truly cares and it showed in the constant communication and service throughout the entire process. I was glad I was able to work with him and get a great car too! Very happy w in the constant communication and service throughout the entire process. I was glad I was able to work with him and get a great car too! Very happy with my experience. More

We had an excellent experience at City Volkswagen. Enrique was knowledgeable, friendly and patiently listened to what my husband and I were looking for. We are very happy with our Tiguan. Enrique was knowledgeable, friendly and patiently listened to what my husband and I were looking for. We are very happy with our Tiguan. More

Great experience. Not high pressured and try to make things work. Dealt with Luis G and John G. Both were very helpful and professional x things work. Dealt with Luis G and John G. Both were very helpful and professional x More

Mr. Valadez completely took care of us. Answered all of the questions we had and had a positive and patient attitude. We definitely look forward into doing buisness with him in the future. the questions we had and had a positive and patient attitude. We definitely look forward into doing buisness with him in the future. More

One of the best car buying experiences I’ve had. Charles truly made the experience. He went above and beyond to ensure that we got exactly what we wanted and even went out of his way to make sure that I was truly made the experience. He went above and beyond to ensure that we got exactly what we wanted and even went out of his way to make sure that I was truly satisfied. I would recommend him to everyone! Thanks again, my wife and I couldn’t be happier! More

I bought my Atlas earlier this year and I could not be happier. Alex is accommodating, professional and very knowledgeable. He isn't pushy and he understands the ins and outs of the vehicle. He asked what happier. Alex is accommodating, professional and very knowledgeable. He isn't pushy and he understands the ins and outs of the vehicle. He asked what we were looking for, our lifestyle and had tried his best to sort out what we needed vs what we wanted. He drove the car out of the lot, endured our 2 kids who still needed boosters (important to test the fit of those in the car you are shopping for... and how easy/hard the kids can buckle/unbuckle and climb in/out of the car - school drop off and pickup - while explaining the features of the car and our barrage of questions. In the end, he didn't push us to go for Premium R-Line (I settled with one level down) - but still showed us a Premium R-Line car, even if it was just sold, so we can have an informed decision on what we wanted. John is his sales counter part - he ran the numbers and we didn't really had to negotiate with him. He presented his best and final offer, and still gave us some concessions in the end. Where I took a half star out - is the finance department experience. All my research and preparation was for the front office - sales. The back office - finance - I really felt I was being pushed to get add-ons that I don't need. In the end, it felt a complete waste of time listening to her. The other half star is that there isn't really anywhere to park your car here. I understand this is the city and parking is precious, I wish there was some way they can accommodate guests even if there were just a few spots. The facility itself is super clean, noise level is acceptable, and they were very accommodating despite the pandemic. More

I bought my car here, and ordered parts for my 2021 Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in mind. Drop off is a piece of cake and someone goes up to you and takes more information about the car before you even go inside to meet with one of the service managers. Chris is awesome! He took care of me and the car and was up front with everything - even with the timeframes of when the car will be ready. I will say, this is a busy service dept - there's always somebody there dropping or picking up their car (my experience when I went and had parts shipped here). They have a great reception/waiting area for customers - equipped with charging stations. They have sofas or regular chairs or high chairs if you wanted. Staff is also very knowledgeable of the area - they directed me to a great coffee shop nearby. Overall, I can't find fault in my experience with their service center. I had my doubts before, but now I am planning to have all my included maintenance done here. More