City Volkswagen of Chicago

I had been looking for a GTI for a quite some time and when I visited City VW of Chicago last month, they didn’t have any. My sales rep Alex Rocha told me that due to the chip shortage, most dealerships w when I visited City VW of Chicago last month, they didn’t have any. My sales rep Alex Rocha told me that due to the chip shortage, most dealerships were getting some difficulties to get new units and in case they were going to receive one, he would reserve it for me. I had a good surprise three weeks later, when he called me, telling me that they had received one. I went to see it, had my test drive and took it home. Overall, I had a great customer experience, Alex was very helpful and very knowledgeable, he explained to me all the cool features about my new car. I would highly recommend working with him. Thanks Alex! More

George was extremely responsive and attentive throughout the entire process. Welcoming from the first moment I walked into the dealership- he made the car buying processing seamless! the entire process. Welcoming from the first moment I walked into the dealership- he made the car buying processing seamless! More

City Volkswagen was great! Large variety of cars to test drive and friendly service. George was very helpful and patient. drive and friendly service. George was very helpful and patient. More

Went on their website and found what we were looking for. We called and spoke to the manager, Erik, and he set us up with an appointment immediately. Ray Cotto, our sales associate, met us outside and had th We called and spoke to the manager, Erik, and he set us up with an appointment immediately. Ray Cotto, our sales associate, met us outside and had the vehicle washed, gassed, and ready to go. He was very personable and was able to help us with what we needed. He got the deal done quickly and was great to work with. Overall, a great experience and would recommend More

Wonderful customer service, made the process as easy and painless. Eddie answered all my questions. painless. Eddie answered all my questions. More

Ray & John were professional and attentive throughout the entire process. Very happy new VW owner. entire process. Very happy new VW owner. More

Very nice and courteous people. Took their time and did not pressure me and were still able to get me taken care of in a very timely manner. not pressure me and were still able to get me taken care of in a very timely manner. More

They were very friendly and helpful. There was a nice selection of cars and I was able to get exactly what I wanted. My sales rep. Charles was very knowledgeable and a pleasure to work with. Also, Ernie selection of cars and I was able to get exactly what I wanted. My sales rep. Charles was very knowledgeable and a pleasure to work with. Also, Ernie the finance manager was super nice. More

Charles and Edgar helped me find my new VW Taos. Charles was great to work with - he made the process very smooth and painless. He was very patient with me and is very knowledgeable on the VW products and s was great to work with - he made the process very smooth and painless. He was very patient with me and is very knowledgeable on the VW products and services. More

My husband and I went in on a Saturday to look at the VW Taos and were greeted by Charles who right away was very friendly. He took us for a test drive, he explained all the features the truck came with a Taos and were greeted by Charles who right away was very friendly. He took us for a test drive, he explained all the features the truck came with and answered all our questions. He was very knowledgeable about the vehicle which was great because now I know everything about my truck. I went in looking for Taos and came out with a Tiguan which I love, Charles made the experience very easy and pleasant. He worked with us along with his managers to get us to something we felt comfortable. I would definitely recommend this dealer and a Charles for anyone looking to buy a new car the service was excellent. More