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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
709 Reviews

709 Reviews of City KIA of Greater Orlando - Service Center

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March 31, 2025

Devon Supper was our service representative and she exceeded our expectations. She did an exceptional job. More

by Kia Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Supper
Apr 02, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Devon this phenomenal review! We are delighted to know that she exceeded your expectations and did an exceptional job. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 31, 2025

The workers were kind and helpful and they explained to me all the details that I did not understand More

by NINOCHRIS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Apr 02, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team was kind, helpful and explained to you all the details you did not understand. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 31, 2025

Mi experiencia Fue Genial 💯 recomendado. Y Abel fue el mejor. Se Preocupo que estuvieramos bien. Y el servicio fue excelente. More

by David Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
Apr 02, 2025 -

City KIA of Greater Orlando responded

David, ¡Gracias por dejarle a Abel esta fantástica reseña y recomendación! Nos alegra saber que fue el mejor, se aseguró de que estuvieras bien y que tu experiencia fuera fantástica. No dudes en decirnos cómo podemos ayudarte en algo más.

March 31, 2025

Big shoutout to Daniel Landeiro at Kia Service for his outstanding support! He went above and beyond to ensure everything was handled smoothly and professionally. Exceptional service like his truly makes More

by EMESUTOZKAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 02, 2025 -

City KIA of Greater Orlando responded

Providing exceptional service is so important to us here at City KIA of Greater Orlando and we are glad that Daniel's efforts met your satisfaction! We are thrilled to know that he was outstandingly supportive and went above and beyond to ensure everything was handled smoothly/professionally. We wish you safe travels until we meet again!

March 31, 2025

Unbelievable Well I wait for more the 4hrs, to said that they can get the job done. More

by versa2017
Recommend Dealer
No
Employees Worked With
Jay
Apr 04, 2025 -

City KIA of Greater Orlando responded

Thank you for taking the time to write to us about your service experience. We are very sorry to hear that your duration of your service was way to long. If you would like to speak to us about this matter, please give us a call at our dealership and ask for the Service Manager, we would love to help.

March 31, 2025

The service dept needs to follow-up on customer service. They send you a courtesy text saying if you need anything text the representative. I have in all my visits and never received a reply. I saw my ca More

by MAGALISBUEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua service adviser 1 star
Apr 04, 2025 -

City KIA of Greater Orlando responded

Magalis, Thank you for leaving us this feedback. We are disappointed to hear that your service experience wasn't as pleasant as you expected. We would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

March 31, 2025

When I purchased the car,they told me I had 10 years or 100 miles. I have 73000 miles. Now they claim I only had ,6 years warranty A week after I did my oil change. The engine locked up with no warning. No More

by ctavares77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Apr 04, 2025 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with us. First and foremost, we are glad that you are ok. Secondly we understand your frustration on the engine locking up on you with no warnings. And lastly we understand that you had several of questions on your warranty on your vehicle that wasn't being applied to your vehicle. We understand your concerns and we would advise you to give us a call at our dealership and ask for the Service Manager. We would love to assist you as soon as possible. Thank you for your time and patience.

March 31, 2025

Excellent experience, Joshua Farley was extremely attentive, professional, knowledgeable and made the process simple and pleasurable. He took the time to explain in details the different services pro More

by sheikeb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Farley
Apr 02, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Josh this flawless review and recommendation! We are thrilled to hear that Josh took phenomenal care of you and your automotive needs. We are pleased to know that he was extremely attentive, professional, knowledgeable and made the process simple/pleasurable.

March 30, 2025

The actual service on the car was great but as far as the customer service with the advisor is another story. More

by djshieazy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
March 30, 2025

Excellent customer service and great service , lounge accommodation and coffee really good. Thanks to Abel for his great communication at all times. And the mechanic Irvin everything was great. More

by HARRIELCORNIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel and Irvin
Apr 02, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Abel and Irvin this terrific review! We are happy to know that they were great with their communciation at all times and everything went great. Please do not hesitate to let us know how we may be of further service to you.

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