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City KIA of Greater Orlando - Service Center
Orlando, FL
203 Reviews
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203 Reviews of City KIA of Greater Orlando - Service Center
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January 21, 2023
My service advisor for this visit was Douglas Fumero. He was very personable and listened to my needs and expectations prior to work being done. He arranged for transportation from and back to the dealer He was very personable and listened to my needs and expectations prior to work being done. He arranged for transportation from and back to the dealership while my car was being serviced. Much appreciated. More
by RWhite
Employees Worked With
Douglas Fumero, service department advisor
January 14, 2023
Carlos Inoa met me with a friendly smile. He understood my requests immediately and answered my questions confidently. He ordered a complimentary Lyft which arrived quickly. Also, my car was He understood my requests immediately and answered my questions confidently. He ordered a complimentary Lyft which arrived quickly. Also, my car was ready and hour earlier than promised and a Lyft was sent ASAP. Carlos was also thoughtful in asking whether I preferred text or phone call while I was at work. After trying two other Kia dealerships in the Orlando area, I have found one that shows how much they value their customers. Thanks, Carlos. More
by pcg
Employees Worked With
Tim Duke, Carlos Castillo
December 28, 2022
As part of the deal we make when I bought a brand new car for my teenage daughter, the dealer owed us the window tints install on the vehicle. We make an appointment for 9:30am an according to the service ad for my teenage daughter, the dealer owed us the window tints install on the vehicle. We make an appointment for 9:30am an according to the service advisor, they should take 4 hours and by 3:00pm the car should be ready. At 2:50pm when I approach to the service advisor to asked if the car will be ready soon, he told me that they where running behind. At 4:30pm, an hour later that the estimated finish time my vehicle was still seating in the parking lot without being touch since it was parked in the morning. After I complaint, they offered me a coupon for a hot dog after more than 6 hours waiting. The time passed and after few times that I complaint with everybody, the car came by 7:00pm all dirty (they said they will do a complimentary car wash) and with lots of bubbles on the window tints. I argued with them about the poor job they did, they took the car for another our and finally I leave the dealer at 8:00pm since 9:30am that I arrived with a car with bubbles on the window tints, hungry, an angry face and being told by the sales manager to take the car to somewhere else to fix it and he will paid for it. Worst customer service that I have ever received... More
by Luis R
Employees Worked With
Jeremy, Del Rio, Austin, Tim Duke, Carlos Castillo
