City KIA of Greater Orlando

Service department of City kia went beyond helping me after appointment mix up and still was able to fix my car after appointment mix up and still was able to fix my car More

Extraordinario servicio y calidad de sus productos. La calidad de atención muy buena y servicial La calidad de atención muy buena y servicial More

Exelente servicio le doy un 10 muy atentos buena comunicacion muy complacido rapido eficiente h comunicacion muy complacido rapido eficiente h More

Nice Grateful Excellent Service Excellent person Good works Excellent comunication Car is new Good person Good works Excellent comunication Car is new Good person More

We live in Lake Worth Fl, 2. 5 hours away from City Kia. We looked at dealers local to us and had a horrible experience's. The closest dealer would not let us even test drive the 5 hours away from City Kia. We looked at dealers local to us and had a horrible experience's. The closest dealer would not let us even test drive the Sportage. The next dealer had a terrible selection, but let us drive a comparable SUV, but they product knowledge was sub par. ( what a horror ). So I turned to the internet and found Venessa and Raul Luna at City Kia of Orlando. Two professionals who helped. no back and forth, a fair price and a great attitude. Raul Luna delivered the vehicle and he spent time showing us the full functionality. Thank You City Kia and your team of professionals More

The City Kia Service Department claimed that I needed a brake fluid replacement after on 24,000 due to the "extreme" weather of Central Florida rather than after 48,000 as shown on the Kia Service Schedule brake fluid replacement after on 24,000 due to the "extreme" weather of Central Florida rather than after 48,000 as shown on the Kia Service Schedule. I agreed to go ahead and have it done and was charged a whooping $224.95 plus tax for the brake fluid replacement. When I returned home I looked under the hood and found that brake fluid had been spilled on several components. If a City Kia repair technician can't take enough care to avoid spilling brake fluid and not cleaning up the spill with something as simple as refilling the brake master cylinder, why would I expect them to do the proper job on something more complex? My confidence in their ability has been destroyed. They are more than willing to ask you to give them a five-star rating, but not willing to do what is necessary to earn even two stars. More

On Tuesday 01/07/25, my wife called me while at work stating that her 2016 Kia Soul was having issues while driving and was unable to drive the car any further. We had the vehicle towed to "City Kia." T stating that her 2016 Kia Soul was having issues while driving and was unable to drive the car any further. We had the vehicle towed to "City Kia." They advised it should take a couple days before they diagnose the issue. My wife received a text same day at 1:58pm to review the inspection and approve the recommendations. In the inspection report there was 10 things to approve. 2 of 10 items was listed as "Needs immediate attention." Item 1 of 2 was Catalytic Converter and Gaskets: Catalytic Assy. Item 2 of 2 was Fuel Injector Replacement: Fuel Injectors all 4. Both 1 and 2 was highlighter in bold at the top saying, "Service was pre-approved." Items 3-10 said, "Needs immediate attention. All those items were: drive belt, brake job, transmission flush, etc. At the top of each item highlighted in bold said, "Recommended service." Kia is known for there 10yr/100,000 mile warranty and with the car only having 89,000 estimated miles at the time of service, myself and my wife assumed "Services pre-approved," meant they were pre-approved by the warranty department. So we agreed to deny services 3-10 that were recommend service and only approved, services 1-2. On 1/8/25 @ I spoke with Josh the service advisor to clarify on two things. The first thing was one of the services had a charge of $205.95 for "Related requested service," for anti-theft ignition protection. I asked if that charge was valid due to the vehicle having a recall and should be taken care of by Kia recall services. Josh clarified that those charges were initially for the diagnosis and should be taken care of if the vehicle was found to be serviced due to warranty issues and that the anti-theft will be taken care of in the recall service campaign. I also asked if items 1 and 2 were pre-approved and should not be charged. He also advised, yes and if that we denied services 3-10. We then received a text on Monday 1/13 that the vehicle was ready for pick up, but there was a total balance of $4153.93. I immediately called and asked how was there a balance if the services stated, "pre-approved." They basically told me the services were pre-approved by me and not by warranty department. The inspection report is misleading and they are going back on there word with the previous phone call conversation. So I proceeded to call Kia Customer Care to make a formal complaint on the dealership on how they were scamming me of $4153.93 when the vehicle should still be covered under warranty. I was going back n forth with Kia Customer Care and City Kia and they kept telling me that "Services Pre-approved," did not mean by warranty and that I didn't read the inspection report. After digging and doing my own research, I found that the specific vehicle had a recall on the catalytic converter and we took it in for service on 08/01/23 to fix the recall and had proof that the extension warranty should now be 15years/150,000 miles. After providing proof to the dealership, I magically received a phone call from Oscar Platt, apologizing to me that they mixed up the vehicle with another similar vehicle and crossed VIN numbers. And that my vehicle is still under warranty. Oscar Platt kept apologizing how they made a mistake and they will take care of the catalytic converter but not take care of the Fuel Injector's because they were out of warranty and stated that the "pre approval" meant we approved the diagnosis and not the warranty department. So basically, if I didn't do my own due diligent and had a copy of my previous service record, I would've been scammed out of $4153.93. This dealership is a scam and looking at previous comments it shows they should be investigated. They would've never caught the mistake and just taken the full payment and called it a day. Also, Oscar stated that all calls are recorded and when I asked to hear the initial recording between Josh and I he said no. I know they are lying and hiding the truth. More

Well I will tell you that the sales service is very good, they treated me very well but where they lose all their quality is in the maintenance service. I lived in Orlando and moved to Miami and I want to be they treated me very well but where they lose all their quality is in the maintenance service. I lived in Orlando and moved to Miami and I want to be a transfer of the service package that I am paying until 01/03/2028 and they won't let me, they say it is not allowed, then I wanted to cancel the service so that they do not charge me more and it is not allowed either and I cannot go every time I have maintenance to Orlando 🤷🏽‍♀️ in conclusion I am going to lose my money and I am going to lose my services that I am paying until 2028 that is why I am disappointed and sorry to have made my purchase with you, the truth is everything is a lie of you More

I am writing to express my deep indignation regarding my experience with the service department at Kia of Orlando. I arrived on time for my appointment at 11:00 a.m., and I was assisted by a young man na experience with the service department at Kia of Orlando. I arrived on time for my appointment at 11:00 a.m., and I was assisted by a young man named Franco, who explained that I had three free services available for the maintenance of my vehicle. However, I later learned that the maintenance included 5 steps, 2 of which were free and 3 were paid, something that was never disclosed to me when I bought the car. I felt completely deceived and extremely uncomfortable. When I refused to pay for a service that was supposedly free, the service representative became visibly upset and acted in a highly unprofessional manner. After waiting for over 2 hours, I approached Franco to ask for an update on the status of my car. His response was a shrug, as if he had no idea what was going on, and he simply told me that it would take at least 3 hours, showing no interest in finding out why the process was taking so long. It is inconceivable that, having owned several other vehicles from different brands, I have never experienced such negligence or such excessive waiting times as I did at Kia. This experience has made it clear that I will never return to a place where I was misled, where waiting times are endless, the customer service is appalling, and the waiting area is so small and depressing that I had to wait outside because there were no seats available. My outrage led me to speak directly with the service manager, Mr. Frank García, who kindly checked the status of my vehicle and, within a few minutes, had it ready for me. In the end, I had to endure a ridiculous wait of 4 hours and 5 minutes to get my car back, and without a wash—because if I had requested that, I would have had to wait another hour! I would definitely NOT recommend the service department at Kia of Orlando, not for price, nor for service, nor for the unbelievable waste of time. If I could rate this experience, I would give them a flat-out F. More