City KIA of Greater Orlando

I went to this dealer to purchase a Kia, I walked in, was greeted immediately by a sales person, who then told me that I have to do a test drive. He was very nice got all of my information, and asked what I greeted immediately by a sales person, who then told me that I have to do a test drive. He was very nice got all of my information, and asked what I was interested in getting, I explained I want a small car, economical in gas, and a payment of $200 or less. We test drove the Kia Rio. I was told the system was down so they could not tell me if I was approved, he would call me later in the day. Two days past then on day 3 I received a call, I was approved for $195 per month. I was very excited. I come out of work, go to the dealer, which is almost 8 miles away from my home. I arrive at the dealer and I wait and wait and wait. Then comes the sales person, brings me outside to tell me that I was approved for $195 a month for a Pontiac, that looked exactly like the car I was driving, same color, same body, except mine is 1995 and that was a 2004. I was so upset that this sales person deceived me in telling me I was approved for the car I test drove, and I drove 8 miles, for nothing, wasted gas. Then he insisted I test drive a car that was 6 cyl just like mine, I said how am I going to save gas if I am basically going to drive the same thing I have, and how dare he not tell me that I was not approved for the car I actually test drove. I told him he wasted my gas and time, if he would of told me it was another car, I would of not wasted my time. After expressing how I felt, I was just left standing outside for over 20 minutes, and I just left. I would not recommend this place to anyone, they are in the business of deceiving people, just to make some commission. Then the sales person has the nerve to call me a couple of days letter, to tell me he did not know it was approved for a different car, seriously because I am a women he just thought I was stupid. Worst dealership ever!!!! More

BUYER BEWARE----BAIT & SWITCH PRICING PRACTICED HERE! Please, please, please, whatever you do....DO YOUR HOMEWORK! I did not and got screwed on pricing and options and the staff here could care less and Please, please, please, whatever you do....DO YOUR HOMEWORK! I did not and got screwed on pricing and options and the staff here could care less and will not go out of their way for their customers to right a wrong! The price on their websites and advertisements are NOT the same as the price listed on the vehicles on the lot! Compare pricing with other dealers BEFORE coming here and make sure you know what product you are shopping for and what price it should be before hand! I can almost guarantee that you will find a better deal elsewhere! The finance dept will use pressure to try to get you to purchase extended warranties....not a very nice man in my opinion, and the sales manager is a complete waste as far as being able to help anyone, customer service overall was lax and disinterested. I do like my little Kia Soul, just wish I could have purchased it without getting taken for a ride...I hope this post will save others from the same fate! This was an impulse buy and not one I had taken alot of time to investigate.... my fault, but I would expect fair pricing from a dealer. That is not something you will find here! I have learned many lessons from this experience and will not allow myself to be taken advantage of again in the future, nor will I ever return to buy another car from City Kia in Orlando! More

Do NOT waste your time or your MONEY. Worst people my father and I worked with. We had gone to a few dealers, including carmax, everyone else was friendly, asked our questions, and showed us what we want father and I worked with. We had gone to a few dealers, including carmax, everyone else was friendly, asked our questions, and showed us what we wanted even though we told them that we would not be buying that day. The salesman would not stop talking. My cousin and I were looking at a 2013 Rio, and we had not just sat in the car when he had already got the key and the tag and asking if we wanted to take it for a test drive. Mind you that I am 19 and she is only 18 and my father was on the other side of the lot and hers had yet to meet us. I told him NO and said that the windows were too tiny on it. My uncle came by and they milled around until they got fed up with their salesperson while the sales guy focused on my dad and me. We told him that I wanted a sedan that had good gas economy, was reliable, safe, and inexpensive. We were fine with new or used since anything was better that what I was driving before. He then sat me into a 2013 new Kia Forte SX, I said that the windows were better but this was NOT what I wanted. He then said that they only had a few used cars, and conveniently only one sedan; a 2012 Kia Forte for which was priced at 22,500. Remember that's BEFORE dealer fees, taxes, etc. My father then asked what kind of deals they had going on and such and the guy said that a test drive was 'mandatory' before any dealing. So he finally got me to drive a car. And he almost got me to WRECK a car because he spent more time listing off as many of the stupid gadgets in the thing than actually telling me where to go and where to turn. I'm not from Orlando, I don't know where anything is. When he started talking about the shift, and how it could be switched from auto to manual, and vice versa, he reached BETWEEN the SEATS (dad sitting shotgun, guy in the back) and MESSED with it WHILE I WAS DRIVING. So finally after that we get back on the lot and he talks about the safety of the car. (he FINALLY listened to us!) We go inside and he collected our info, and had us sign a paper giving them permission to do background/credit checks. He then wrote his own line on the paper and said 'Initial here saying that if we come to an agreement today you'll buy the car.' I said no, that we were still looking. His response; 'Well if you like the car and like the price, what's stopping you?' I said NO. And he went and got his manager who FINALLY gives us the bottom-line. No, there are no deals, and the monthly payments would be at least $300. Unless he could find something used. (Even though the car in question was already USED) We left. My cousin and her father had an equally horrible experience. They asked their sales guy what exactly was included in the bumper-to-bumper warranty. The man gave the run-around and just kept saying 'everything that makes the car move' as if it was a bad parody of one of those CarFax commercials. The ONLY upside is that they (the salespeople) at least are rehearsed well and know about their cars and tried to be friendly. At least until we walked onto the lot. My father and I ended up buying from a Kia Dealership closer to home that knows how to treat it's customers. More

Visited City Kia and salesman Jimmy S. twice. First time to check out the (new to me) Optima SX. Drove it and loved it, I was impressed, but also wanted to check the Acura ILX, and Honda Accord. I decid to check out the (new to me) Optima SX. Drove it and loved it, I was impressed, but also wanted to check the Acura ILX, and Honda Accord. I decided the Optima SX would be the car for me. Spoke with Jimmy on the phone and set up an appointment to get a trade price for my 2010 GTI and also, since I had no experience with Navigation, I wanted an explanation of it and how to use it. Sounds like a simple task for a car dealer!?! Well my appointment did not go well. Jimmy spent a lot of time fumbling and trying to figure out how to program the Navigation system. After about twenty minutes I could see this was a waste of time. We went back into the dealership and no one had even looked at my GTI to give me a trade price. This prearranged appointment was a complete waste of time!! I left. No one from the dealership ever contacted me again - probably for the best because they seem to lack basic car selling skills. I winter in Florida - summer in Wisconsin. I purchased my last two cars in Florida for cash, but when I returned to Wisconsin for the summer I visited a wonderful Kia dealership in Madison, WI. traded my GTI on a 2013 Optima SX. I found the Navigation system to be simple and easy to use. The Optima is an impressive car. City Kia lost a sale because they did not know their product and could not provide a most basic dealer activity, come up with a trade price. More

I contact the dealer on Monday and Talked t Jeremy. I wanted to be sure if I came in from Kissimmee on the bus that I would be leaving in a vehicle. Jeremy guaranteed that this would happen. Came in toda wanted to be sure if I came in from Kissimmee on the bus that I would be leaving in a vehicle. Jeremy guaranteed that this would happen. Came in today(Wednesday) I was looking at 3 different models and Jeremy was able to get me into a new Kia Forte with no pressure and held to his promise. He was very concerned and was more than willing to ensure I would get a good vehicle to fit my needs. After filling out all the paperwork, he was able to get a clear idea of what vehicle I could get and picked out a very nice one. I was totally impressed with his service and professionalism. Even the Finance specialist Dustin was quick and to the point and kept my monthly payments right within my requested range. This dealership has an easy going and relaxed environment as you could see how all the personnel there had huge smiles and always talked to you while you were waiting. I would never go to Kia of Orlando because they tell you one thing on the phone and then cannot keep their promise. City Kia is just the opposite. What they tell you on the phone is the truth and do not push you into buying something you do not want. I have been buying cars for many years and by far this has been the nest experience I have had with a dealership and Jeremy was a model to all over sales personnel tr follow. More

Do not deal with this dealership. My husband and i went to talk to Henry about trading in a car. He talked to us for an hour and told us he would chexk on our trade in and call us back in the morning. The to talk to Henry about trading in a car. He talked to us for an hour and told us he would chexk on our trade in and call us back in the morning. The car we wanted to trade in was not running and he has to check with the service department about getting a part. Its almost a week later and we still have not heard from him. I left him a voicemail and sent him an email and said if he couldnt help us to at least have the courtesy to let us know. Nothing. He hid from my phone calls and never returned an email. If he would have told us he couldnt help us he would have found out we would have bought a Kia anyway.....which we did at Orlando Kia East. And we are buying another Kia in a few months and it will not be from Henry. What kind of customer service is this? They are a disgrace to car dealers and i will never do business with them again, and dont get me started on their service department. Go to any KIA dealee in Orlando except city Kia.....avoid them at all costs. More

Went to trade a truck in ... and they low balled the truck for trade in they offered only 11,000 also wanted 5000 down on a 18,000 Kai Soul, Orlando East Kia they gave me 16,000 for the truck ...with truck for trade in they offered only 11,000 also wanted 5000 down on a 18,000 Kai Soul, Orlando East Kia they gave me 16,000 for the truck ...with 2000 Down Orlando Kia East was able to do what City Kia could not .... this is reason they have so many cars BECAUSE they can't get the deal done ... Go To Orlando Kia EAst West Colional More

DONT EVEN WASTE YOU TIME!!!.Take my word for it, as a top salesman myself over 25 years,this is the kind of dealership that gives salespeople a bad name aka sleezball salespeople!Arogant salespeople and sale salesman myself over 25 years,this is the kind of dealership that gives salespeople a bad name aka sleezball salespeople!Arogant salespeople and sales manager,NO follow up or calls back,even though we were ready to buy 2 brand new vehicles TODAY,and when we did chase THEM down to get best possible price on 2 new vehicles for cash 4 days after our visit,we were treated with 0 respect and almost as if THEY were doing us a favor for even talking to us!!When we made a legit offer on the 2 new cars,asking them to match another dealers price,we were told to go buy elsewhere then!!So we Called Clarence at Gatorland Kia in Gainsville Florida,and made a deal on 2 new vehicles over the phone and gladly traveled the 200 miles to receive the ROYAL TREATMENT from this great group of salespeople!!In fact,have since sent them 2 new customers.Shame on you City Kia.AWFUL business practices and "good luck to you all".I would go out of my way to tell every client I have to travel to Gatorland Kia of Gainsville,Florida if you want to be treated with utmost respect and get your best price on a super vehicle.I will also do the same to steer people away from your business.Your sales manager needs to go back to school to learn how to treat customers and your whole arogant staff needs to learn some lessons in manners and follow-up.The worst experience EVER in 30 years of car buying.SHAME ON YOU ALL!!!! More

I had narrowed my new car choices to a 2010 Honda Insight Hybrid, 2010 Kia Soul and 2011 Hyundai Tucson. I started with the Honda dealership and kept an open mind. I moved across the street to City Kia to te Hybrid, 2010 Kia Soul and 2011 Hyundai Tucson. I started with the Honda dealership and kept an open mind. I moved across the street to City Kia to test the Soul. City Kia had a very LIMITED selection of Soul's. They did not have all the colors and they did not have all models with all the upgrade packages / accessories. I think they had all of 5 Soul's on the lot. My first impression of the dealer was not the greatest when after the initial hello's the sales rep asked if I wanted new or used? Not to gloat about my personal finances but let's just say I would NEVER lower myself to buy a used car. That's something for less-desirable folk! So then I asked about a black or green Kia Soul, which I did not see, on the lot. They had no green and only 1 black. OK fair enough, they could have sold off the others but when I saw the sticker price I was shocked to find the black one was $5000 more than any other Kia Soul on the lot. When I asked why he said because of all the upgrades. When I asked him to explain the upgrades he had to refer to the window sticker and read the list. Considering there are only 5 on the lot and this was the only one with all these upgrades that wasn't very professional! Considering 4 were the same and 1 had all the bells and whistles the sales rep should have known the difference. Especially since some of the upgrades were obvious like a sunroof, body kit, etc. During the test drive the sales rep was very quiet. He answered my questions but did not ask me anything. He did not ask my opinion of the car, the engine performance or anything. Finally, I liked the Kia Soul but noticed that the one in the showroom had even more upgrades but was less expensive. When I questioned him on this he said that they did many of these upgrades such as adding the leather seats on their own, not from the factory. That didn't add up because upgrades, whether after market or not, are still upgrades meaning it should have been more expensive. I wasn't impressed with the dealer mostly because of the limited selection, the lack of color choices and the lack of model variation. Although they did have 5 on the lot, 4 were exactly the same, only 1 (the black one) had all the upgrades / options. More