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City KIA of Greater Orlando
Orlando, FL
2,616 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,616 reviews
July 11, 2025
Ivan provided outstanding customer service from beginning to end! He was incredibly attentive, patient, and professional throughout the entire process. Ivan made sure every question was answered, every detai to end! He was incredibly attentive, patient, and professional throughout the entire process. Ivan made sure every question was answered, every detail was taken care of, and he went above and beyond to make sure I felt comfortable and confident. It’s clear that he truly cares about his clients and takes pride in what he does. I couldn’t be happier with the experience and would highly recommend Ivan to anyone looking for top-notch service! More
by MMANEIRO78
Verified CustomerEmployees Worked With
July 09, 2025
I’ve visited City Kia several times in the past to have my car serviced with no complaints. However my last visit was by far the worst experience ever. I scheduled to have my car’s rear tire fixed beca my car serviced with no complaints. However my last visit was by far the worst experience ever. I scheduled to have my car’s rear tire fixed because a nail had punctured the tire. I’m told there is also a recall on my vehicle. Not a surprise. I never see messages about recalls in my email etc it’s mostly when I schedule an appointment that I’m alerted. Not a major issue. The appointment is set but it’s on a day when I have to be at work by 4:50 PM. So upon arrival I share with the services Zach that I need to have my car by 2:30 pm so that I can make it to work. He says that they should be able to complete the work by 2:30. After waiting for some hours, I check back with Zach via text around 2:20 pm as I’ve not heard from him. he shares that the software install my be done a little closer to 3 pm. I let him know that this is cutting it very close as I need my car. At 3 pm, no response from Zach, so I walk outside and he tells me that it’s taking longer and that he will send me the link for me to pay once it’s ready. Time ticks on, so I then ask to speak to a manager as it’s about 3:30 pm. I find out that the software install completed but now my tire repair which I requested was now being done. Long story short, I don’t get my car back until about 4:20 PM. I was infuriated as I had to call off from work because I couldn’t make it to work on time as a bus driver at Disney. First time I called off since working there for several months needless to say, I didn’t get paid for missing that day and received a mark on my record. My issue, tech showed no sense of urgency for my situation. There was no attention to detail concerning my schedule. Misrepresented what he meant by complete. He said the car should be completed by 2:30. But he did not mean the tire repair only the recall. More importance was placed on fixing the recall issue than what I had initially brought the car in for originally, a punctured tire. I have to really think about whether or not I would retire to this dealership as you feel like herded cattle. No one is paying attention. Thank you though to the manager who stepped in to listen to my grievance. More
by Thaynes.220077
Employees Worked With
Zach
July 09, 2025
Yo siempre lo prefiero el que sabe sabe! El me explica lo que se le hizo a mi guagua lo que me aconseja que le hace falta y me indica que hacerle para la próxima visita! El me explica lo que se le hizo a mi guagua lo que me aconseja que le hace falta y me indica que hacerle para la próxima visita! More
by Johanna.33
Employees Worked With
Jonathan
July 09, 2025
I went to have my Kia Tellurede oil changed and I didn't like the service at all, apart from all the time they took. They left my vehicle full of oil stains on the seats and all over the place. like the service at all, apart from all the time they took. They left my vehicle full of oil stains on the seats and all over the place. More
by rv_175
Employees Worked With
Antony
July 09, 2025
Helpful,Friendly,Patient,Amazing. We were visiting my sister and our Sorento broke down on the weekend. The service center was so helpful. Abel was so patient . We came from Key West We were visiting my sister and our Sorento broke down on the weekend. The service center was so helpful. Abel was so patient . We came from Key West and use our local Kia. Thank you!!! More
by mikariel75
Employees Worked With
Abel
July 09, 2025
Friendly and knowledgeable sales team, and service staff. This is my second new car purchase at this dealership, and I appreciate their honesty, integrity, and willingness to put the customer first, and also This is my second new car purchase at this dealership, and I appreciate their honesty, integrity, and willingness to put the customer first, and also honor their word. It appears they subscribe to the “under promise and overdeliver” core value, and it is demonstrated through their behavior and actions. From the sales team, to the finance team, to the service team, they are equally impressive, and I will continue to come back and recommend City Kia to my friends and family. More
by jtomlinson72
