City KIA of Greater Orlando

DO NOT BUY HERE! Absolutely the worst in customer service! We bought a brand new Soul there and somehow in between the time we agreed to purchase it and when they brought it around for us to take hom service! We bought a brand new Soul there and somehow in between the time we agreed to purchase it and when they brought it around for us to take home , (probably during the presale detailing, because they had forgotten to do that and had to rush, when we brought it to their attention) the hood was gouged and scratched in a couple places, which we noticed when we got home. We immediately contacted our salesman ad sent pictures. It is now a month and a half later and we are still trying to get them to repair the car. The latest offer was they will paint it but will need to keep the car several days and will not give us a loaner vehicle. The funniest part of this story is how many times our salesman Josh bragged that they are family owned and the best in customer service "not like all those other dealers" I have bought many cars in my life time and this has been by far my worst experience. More

Had a terrible experience, I was told over the phone my car would get "up to" 4000 above KBB and there was no markup on the Kia Forte and I mentioned that I live kind of far so I really need to know if tha car would get "up to" 4000 above KBB and there was no markup on the Kia Forte and I mentioned that I live kind of far so I really need to know if that's the case so I don't waste my time and their time, so I show up and its literally the complete opposite they undervalued my car by 4000 and there was 100% a markup on the vehicle, heck the price listed on TrueCar was actually great they had it listed with rebates and only $1000 more on the car because of a package they had but not only was the package $2499 in person there was still a markup on top of it, I mentioned over the phone as well its a Nissan Altima and she said "Nissans go very quickly on our lot our Used Car manager will love to have it" yeah I'm sure he would especially if they undervalue it like no tomorrow. Oh and when the sales guy came to the desk asking me if another car would work I told him yes if it had these features and then he was gone for like half an hour I had to get reception to call him because I thought they completely forgot about me More

I got a call from Nada that they offer the best prices on trade in over Kelly BB. I get there and saw Ashton. He was polite and test drove a Sportage although I was looking for a Seltos which they had no mor trade in over Kelly BB. I get there and saw Ashton. He was polite and test drove a Sportage although I was looking for a Seltos which they had no more. A seltos was coming in this week. When we Sat down to work out pricing they low balled my trade in by $1500. And wanted to charge me $5000 more than the list price. They are liars and gouging theifs. Do not go there. More

Dishonorable people, cannot be trusted. Misrepresented car for sale. When I got to dealer car was never available for sale although it was advertised as inventory for sale. Do not waste your time with t car for sale. When I got to dealer car was never available for sale although it was advertised as inventory for sale. Do not waste your time with this dealership More

Awesome!! From Myles, Eric and Aguado was all awesome. My wife and I was there for a few hours(not haggling) but working the best numbers possible. The city team that we worked with surpassed our experience wife and I was there for a few hours(not haggling) but working the best numbers possible. The city team that we worked with surpassed our experience and expectations after shopping around with other Kia dealers in the central fl area.thanks guys… Victoria Lewis-Kareem Lewis More

For just $48.04 City Kia gave Horrible Customer Service, Service Manager showed no concern for my issue .Waited until 7/1 to inquire about refund invoice dated 6/3 CM101545P Accting and service depts fail t Service Manager showed no concern for my issue .Waited until 7/1 to inquire about refund invoice dated 6/3 CM101545P Accting and service depts fail to call back as promised. More

Customer service is terrible, they are very disrespectful. I bought a 2021 and something was wrong so I took it for maintenance and they approached me with nasty words. Never buying a car the disrespectful. I bought a 2021 and something was wrong so I took it for maintenance and they approached me with nasty words. Never buying a car there again I’ll stick with Toyota. More