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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,188 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,189 reviews

April 01, 2025

Fast everything was done right away friendly and awesome environment thank you for a great service More

by Nataliajavier05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

City KIA of Greater Orlando responded

Natalia, Thank you for leaving us this incredible review! We are happy to know that everything was fast, done right away, our team was friendly and provided you with great service.

April 01, 2025

They do not follow with their promises with time and services and now makes me wonder if they even fo the work they charge you for. More

by LOMELIRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

City KIA of Greater Orlando responded

Lomeli, We appreciate you taking the time to write this honest review. We understand that your service experience wasn't as pleasant as you service lasted way too long and you had second guessing's on your services. We would love to speak to you, please give us a call at our dealership and ask for the Service Manager to better assist you.

March 31, 2025

I like the service all people there are very kind and take less than 2 hours More

by YESENIAOR9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco papagno
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Apr 02, 2025 -

City KIA of Greater Orlando responded

YESENIA, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team was very kind and took less than 2 hours. We hope to serve you again in the future when the time comes.

March 31, 2025

Courtesy, very well explained and took care of me very nicely. Would recommend the service and the personnel to everyone. Keep up that quality and you will never be short of business. More

by SRKJREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was not working with sales only service.
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Apr 02, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review and recommendation! We are delighted to know that our team was courteous, took care of you very nicely and explained everything very well to you. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 31, 2025

Excellent Customer Service! Felipe and the team helped me get into my new car! Completely Satisfied with the process! Definitely recommend it to anyone! More

by aligrau4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe
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Apr 02, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Felipe this wonderful review and recommendation! We are pleased to know that he helped you get into your new car and provided you with excellent service. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 31, 2025

Devon Supper was our service representative and she exceeded our expectations. She did an exceptional job. More

by Kia Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Supper
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Apr 02, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Devon this phenomenal review! We are delighted to know that she exceeded your expectations and did an exceptional job. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 31, 2025

Overall a great dealership. My sales agent Jesus was very knowledgeable about the Kia Seltos I was interested in. He was also very prompt with answering my questions and negotia More

by Dylan Martin-Warren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus
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Apr 02, 2025 -

City KIA of Greater Orlando responded

Dylan, Thank you for leaving Jesus this amazing review! We are so appreciative of the opportunity to work with you and we are glad that Jesus provided you with exceptional service. We are happy to know that he was very knowledgeable and prompt with answering your questions/negotiations. Congrats on your new KIA Seltos- behalf of the entire City KIA of Greater Orlando team!

March 31, 2025

The workers were kind and helpful and they explained to me all the details that I did not understand More

by NINOCHRIS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
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Apr 02, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team was kind, helpful and explained to you all the details you did not understand. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 31, 2025

Mi experiencia Fue Genial 💯 recomendado. Y Abel fue el mejor. Se Preocupo que estuvieramos bien. Y el servicio fue excelente. More

by David Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 02, 2025 -

City KIA of Greater Orlando responded

David, ¡Gracias por dejarle a Abel esta fantástica reseña y recomendación! Nos alegra saber que fue el mejor, se aseguró de que estuvieras bien y que tu experiencia fuera fantástica. No dudes en decirnos cómo podemos ayudarte en algo más.

March 31, 2025

Big shoutout to Daniel Landeiro at Kia Service for his outstanding support! He went above and beyond to ensure everything was handled smoothly and professionally. Exceptional service like his truly makes More

by EMESUTOZKAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 02, 2025 -

City KIA of Greater Orlando responded

Providing exceptional service is so important to us here at City KIA of Greater Orlando and we are glad that Daniel's efforts met your satisfaction! We are thrilled to know that he was outstandingly supportive and went above and beyond to ensure everything was handled smoothly/professionally. We wish you safe travels until we meet again!

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