City KIA of Greater Orlando

Very pleasant. . everyone is very helpful Tonya was great & very helpful hope to speak with her again . everyone is very helpful Tonya was great & very helpful hope to speak with her again More

The sales person was Omar Quintana, really nice person and good seller, He was honest and answered our questions, he helped us throughout the purchase process, we recommend him as a seller and good seller, He was honest and answered our questions, he helped us throughout the purchase process, we recommend him as a seller More

To start, ended up not purchasing the vehicle so I can’t speak to all aspects of City Kia and I won’t speak to the quality of the individuals I worked with as they were generally nice. I do not have issues speak to all aspects of City Kia and I won’t speak to the quality of the individuals I worked with as they were generally nice. I do not have issues with dealers attempting to recoup costs of preparing a vehicle for sale even though the decision and amount of effort is at their discretion and consumers may not value what they offer as a standard. What I did have an issue with was that there was documentation provided from the service department as to what was completed on the car prior to showing that was proven to be false and the City Kia team agreed and apologized for the false information. This was followed up by discounting the potential purchase by 1000.00 to offset a portion of the total ~3200.00 in required dealer fees tacked on to the advertised price prior to tax,tag,title and doc fees. (Their website does fairly state these fees but as consumer I wanted to feel good that they were just a profit grab) We then discussed value of a trade in we were considering. The only reason this was considered and a part of why we came to City Kia was that they are supposedly running a promotion to offer up to 5,000.00 above and beyond Kelly Blue Book value. The sales reps agreed that my vehicle would be considered at least “good” condition based on KBBs scale. The trade-in offer I received was laughable and below the average trade in value of “fair” condition with little to no room to negotiate further. Considering all the inconsistencies in paperwork and over feeling like we were heavily baited and switched my wife and I had to make the decision to not do business with this establishment. Do your due diligence when making large purchases and ask for evidence and never feel like you have to purchase something just because they got you to come in. More

Always excellent service. I have been a client since 2015 and have always had great service by all I have been a client since 2015 and have always had great service by all More

Tonya McKinney was great! She efficient with checking in, and making sure I received the correct services. She efficient with checking in, and making sure I received the correct services. More

Omar Quintanna was the sales person that I bought my 2022 Kia Sorento from a few months back. Not big on doing reviews until I have driven the car for a while to have knowledge of what I purchased. Great Kia Sorento from a few months back. Not big on doing reviews until I have driven the car for a while to have knowledge of what I purchased. Great car and very satisfied. I have purchased several new cars from City Kia. Omar was extremely knowledgeable of what he sells. I am a senior citizen and really appreciated his patience and even allowing me to call him at home for any concerns prior to purchase. I felt he went above and beyond for my needs and concerns. Thanks you Omar. The excellent sales personnel are professional and go the extra mile when looking for a new or used vehicle. More

I have had the worst experience with this site. Car gets towed in Monday, I don't hear a thing until Friday when a rental is provided. The car is there about a week or two,Pick up on Friday and so Car gets towed in Monday, I don't hear a thing until Friday when a rental is provided. The car is there about a week or two,Pick up on Friday and somehow my AC no longer works. They do not take ownership and I am told It would be approximately $1300 to fix(plus taxes and fees). I was told that since KIA covered the engine, they would find something to charge me with. Now Monday, Car will NOT START. THey did advise they also replaced my started. Again, stuck with no car , not one empathetic person in sight and KIA will not take ownership at all. I was even provided with an incorrect case #, so again I go on hold for 55 minutes . More

The dealership is very pretty, and the people are very nice and friendly. Would 100% recommend nice and friendly. Would 100% recommend More

Excelente atención al cliente. Fueron claros, resolvieron inquietudes, esperamos el tiempo prudencial. Estoy contenta con mi carro. Fueron claros, resolvieron inquietudes, esperamos el tiempo prudencial. Estoy contenta con mi carro. More

I've been visiting this dealership for a long time to do basic service, such as oil changes, tire rotations, etc. Never had a problem until now. I took my car in on a Friday for an oil change, tire work, an basic service, such as oil changes, tire rotations, etc. Never had a problem until now. I took my car in on a Friday for an oil change, tire work, and a check engine diagnosis. At 5:00 that evening, someone called to ask if they could keep my car longer since they weren't done with it yet. I said yes but asked if it would be ready the next day. The man on the phone said he didn't know and that he would have my service advisor call me. I never received a call on Saturday nor Sunday. Long story short, I called several times to get an update when I finally just had to walk into the dealership on Thursday to get my car. The service advisor never contacted me about the check engine results and I never spoke to anyone about the actual issues. I wasn't able to get anyone on the phone. I received an email five days after the car had been in the shop with recommended repairs and that's it. When I was picking my car up, I asked if I could get the diagnostics fee dropped or reduced to make up for the whole ordeal. The service manager Oscar, would not speak to me in the lobby and made me come into his office. I was literally surrounded by men - a service manager to my right, Oscar in front of me and the service advisor Alberto, stood in front of the door on my left. I explained the situation to Oscar, the service manager, and he told me, word for word, "I find it hard to believe no one contacted you." He proceeded to tell me I have a Google phone number they tried to call (I don't) and left a message. This never happened. Oscar would not remedy the situation. Looking back on that interaction, I realize it was an attempt to intimidate a young woman. Their attitude and service today was shameful. More