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City KIA of Greater Orlando

Orlando, FL

4.5
4,205 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,205 reviews

April 13, 2025

Zachary is amazing. I was worried initially but he was so upfront and very communicative throughout the whole process. 10/10 service! More

by JUSTIN.NAZARIO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Gentile
Apr 14, 2025 -

City KIA of Greater Orlando responded

JUSTIN, Thank you for leaving Zach this incredible review! We are happy to know that he is amazing, so upfront and very communicative throughout the whole process. Please do not hesitate to let us know how we may be of further service to you.

April 13, 2025

I was there recently for a service recall. Abel worked with me. Best customer service I've received at a dealership by far. More

by yperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

City KIA of Greater Orlando responded

Yperez, We appreciate you for leaving Abel this stellar review! We are delighted to know that he worked with you and provided you with the best service you have ever received by far. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 13, 2025

The staff inspires confidence. They always deliver my car clean. Appointments are quick and they also speak Spanish. More

by REYESFUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they inspired confidence and always deliver your car clean when it is done. We wish you safe travels until we meet again!

April 13, 2025

I have always found that City Kia goes to great lengths to ensure the absolute best service for each and every customer. It's always a pleasure to bring my Kia to City Kia. More

by mbertrand55
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that our team went to great lengths to ensure the absolute best service for you and it is always a pleasure to bring your KIA here. We look forward to continue serving you in the future.

April 13, 2025

The recall service process went smoothly, comfortable waiting room. Work completed on time in the scheduled window More

by RICH.ENSOR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Apr 14, 2025 -

City KIA of Greater Orlando responded

RICH, Thank you for leaving us this amazing review! We are happy to know that our team made your recall service go smoothly and completed your vehicle on time in the scheduled window. Please do not hesitate to let us know how we may be of further service to you.

April 13, 2025

City Kia service agents are very informative and helpful, they check your vehicle over ask what your needs are and provide car service to get back home if service is for a long period of time within reasona More

by zkercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan service agent
Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team was very informative, helpful and ask what your needs are. Looking forward to continue serving you in the future when the time comes.

April 13, 2025

It was a great experience, I always saw the best disposition to help us in our choice More

by Marisleydio84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing stellar service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that our team made your experience great and helped you in your choice. Congratulations on your new vehicle- behalf of the entire team!

April 13, 2025

I took my Kia in for maintenance 3 weeks ago. I had brought the car in for the same thing 3 weeks prior, and additionally, the driver's side tire was flat. They did the rotation and fixed the tir More

by ULISESGAL0FRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Castillo, Luis Arraiz
Apr 16, 2025 -

City KIA of Greater Orlando responded

Ulises, We deeply regret that your expectations were not met and were sorry to hear of your frustration on your tires being flat at our Service Department. Please reach out to our Service Manager, we would be happy to assist on your concerns. Thank you for your time and patience.

April 13, 2025

Great service an Anthony George is the best the waiting is real good coffee and other things to pick More

by ANNAMELENDEZ0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
Apr 14, 2025 -

City KIA of Greater Orlando responded

ANNA, We are grateful for you leaving Anthony this wonderful review! We are pleased to know that he is the best and provided you with great service. We hope to serve you again in the future.

April 13, 2025

Devon was very friendly and helpful throughout my time at the service center. She kept me updated on the status of my vehicle. More

by YOGDOOBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Devon this positive review! We are happy to know that she was very friendly, helpful and kept you updated on the status of your vehicle. Please do not hesitate to let us know how we may be of further service to you.

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