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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,214 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,214 reviews

April 13, 2025

Josh answered all my questions and provided awesome customer service. Look forward coming back for upcoming maintenance services. More

by Baedeker.j.torres
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing awesome service is so important to us here at City KIA of Greater Orlando and we are glad that Josh's efforts met your satisfaction! We are thrilled to know that he answered all your questions. We wish you safe travels until we meet again!

April 13, 2025

I took my Kia in for maintenance 3 weeks ago. I had brought the car in for the same thing 3 weeks prior, and additionally, the driver's side tire was flat. They did the rotation and fixed the tir More

by ULISESGAL0FRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Ulises, We deeply regret that your expectations were not met and were sorry to hear of your frustration on your tires being flat at our Service Department. Please reach out to our Service Manager, we would be happy to assist on your concerns. Thank you for your time and patience.

April 13, 2025

Nice people! The service could go faster especially if it's just an oil change! Takes too long for an oil change! Other than that it's nice dealership More

by YMARTINEZ456
Recommend Dealer
Yes
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Martinez, Thank you for your time and feedback. We are thrilled to hear our service team were very attentive but had an issue with the duration of your service. We value your feedback and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager. We would love to help!

April 13, 2025

The dealership was fine . I'm glad to see waiting area chairs were updated. Repairs were done at the reasonable time More

by EDVANI08
Recommend Dealer
No
Employees Worked With
Daniel
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Edvani, Thank you for your time and review. We are thrilled to hear that your experience was exceptional but had a issue with the duration during your service. If you would like to contact us at our dealership about your concerns, please ask for the Service Manager. We would love to help you!

April 12, 2025

They are hyper focused on completing surveys for them and have little concern for actual service More

by carlynnlee0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
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April 12, 2025

The entire dealership is very responsive to customer requests and very accommodating. Edison did a fine job finding the car and having it delivered to the dealership it was available and ready when they More

by mspin@americanaudiovisual.com
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Murphy
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Edison this stunning review! We are pleased to know that he was responsive to your requests, very accommodating and had the car delivered/ready when he said it would be. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 12, 2025

Nice place and friendly people. Did not feel any pressure to buy a car. The sales person was very friendly and explained all questions More

by mypeble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Williams
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this marvelous review! We are delighted to know that our team was nice, friendly, explained all your questions and never made you feel pressure to buy. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 12, 2025

City Kia and Jay provided excellent service—fast, friendly, professional, and knowledgeable. Highly recommend for a smooth experience! More

by mrfernandez8585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Jay this exceptional review and recommendation! We are pleased to know that he was fast, friendly, professional, knowledgeable and made your experience smooth. We hope to serve you again in the future when the time comes.

April 12, 2025

Excelente la atención de todo el personal especial en servicio..muy complacido con su atencion.gracias. More

by maritzafeliciano98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Maritza, ¡Gracias por dejarnos esta excelente reseña! Nos alegra saber que nuestro equipo le brindó un excelente servicio y que quedó muy satisfecha con su atención.

April 12, 2025

Juan was great. He helped me super courteous since my arrival and kept me informed of the vehicle process. Great work! More

by javier117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan from service
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Javier, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that Juan's efforts met your satisfaction! We are thrilled to know that he was great, helped you, super courteous and kept you informed on the progress of your vehicle. We wish you safe travels until we meet again!

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