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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,214 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,214 reviews

April 17, 2025

I changed the oil, filter and brakes and it was supposed to be done through the installment plan that I applied for and he put it directly on my account debit, I'm upset because I only saw this when I got h More

by elaideccs
Recommend Dealer
No
Employees Worked With
I changed the oil, filter and brakes and it was supposed to be done through the installment plan that I applied for and he put it directly on my account debit, I'm upset because I only saw this when I got home, he didn't listen to anything I said, he just
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April 16, 2025

Complete professionals here. They made it so easy to get me in and out, even provided Uber rides for me to the mall while I waited and kept me posted in real-time. More

by randalbranhammusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yez
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Randal, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were professional and kept you posted in real time. We wish you safe travels until we meet again!

April 16, 2025

The crew are very helpful and very polite. They give you no pressure on anything they do. They really look out for the customer. More

by DOMINIQUEDOZIER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

City KIA of Greater Orlando responded

DOMINIQUE, Thank you for leaving us this terrific review! We are happy to know that our team was very helpful, polite, no pressure and really looked out for you. Please do not hesitate to let us know how we may be of further service to you.

April 16, 2025

I brought my vehicle in for its second service at City Kia of Greater Orlando and was highly satisfied with the overall experience. More

by LEONARDO.PAJARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelin Caceres
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Apr 16, 2025 -

City KIA of Greater Orlando responded

LEONARDO, We appreciate you for leaving us this marvelous review! We are delighted to know that our team made you highly satisfied with your overall experience. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 16, 2025

I was told that I would get $500 for sending in my dd214 from my veteran status and I do not appreciate being lied to!!!!!!!!!! More

by robert0830
Recommend Dealer
No
Employees Worked With
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Robert, Thank you for taking the time to write this review. We are very sorry to hear that you provided the "dd214" to retrieve veterans discount but was never applied, we understand your frustration and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Sales Manager. We would love to help you!

April 16, 2025

Josh was very helpful. Answered every question i had in a timely manner. Josh gave excellent service. More

by Longpham102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 16, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Josh this stunning review! We are pleased to know that he was very helpful, answered every question in a timely manner and provided you with excellent service.

April 16, 2025

All I could say is that Luna and aisha both were awesome! Thank You Jacqueline More

by Kjacquee55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Jacqueline, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that Raul and Aisha's efforts met your satisfaction! We are thrilled to know that they were awesome. Congratulations on your new vehicle- behalf of the entire team!

April 16, 2025

Friendly and thorough customer service. Juan did a very good job. His explanation of the service report was spot on. More

by FOTOCOOL64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Providing friendly and thorough service is so important to us here at City KIA of Greater Orlando and we are glad that Juan's efforts met your satisfaction! We are thrilled to know that he did a very good job and his explanation was spot on.

April 16, 2025

Excellent service. Attentive Employer and ready to provide the necessary information. Comfortable lobby. Good store More

by BANYREGOUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 17, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team was attentive, ready to provided the necessary information and provided you with excellent service. We hope to serve you again in the future when the time comes.

April 16, 2025

Abel was great, very friendly and Professional. He explained everything so great, I had no issues understanding. I enjoyed working with him More

by Micael Senat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Micael, Providing outstanding service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he was great, very friendly, professional and explained everything so great.

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