City Ford

Deceptive used car sales tactics Being from out of state I trusted that what the used car salesman told me was the truth. I took his word that the truck I was interest in was clean Being from out of state I trusted that what the used car salesman told me was the truth. I took his word that the truck I was interest in was clean and without rust. He even put a very nice video together to show me the condition of the truck. The video conveniently missed the obvious rust spots. I put down a $500 non-refundable deposit according to the video and what I was told over the phone. After driving 3.5 hours to the dealership on a Sunday I was able to lay my eyes on the vehicle myself and noticed the rust holes in the rocker panel and the rust bubbling up on the box of the truck. I asked since there was not full disclosure of the truck's condition whether or not money could be taken off of the truck. The salesman told me not on Sunday. In the end the salesman told me there was nothing he could do for me because it was sold as is. The worst customer relations I've ever been exposed to. I hope whoever reads this takes their business elsewhere. More

Great experience, great salesman. Called ahead about a vehicle they had on their lot and talked with salesman John Carter. Decided to make the hour and a half drive over to City Ford Called ahead about a vehicle they had on their lot and talked with salesman John Carter. Decided to make the hour and a half drive over to City Ford to test drive the car. What a great decision that was. John was great and is the kind of salesman that is easy to deal with. In fact the whole team we dealt with, from Aaron (sales manager), and Brian in financial were a pleasure during our buying experience. We would not hesitate to make that drive again in the future or to send friends to City Ford. More

Great service! I really trust City Ford Service. Bought my car there and return for service. I did try a dealer in Fort Wayne when my car had to be towed and I have I really trust City Ford Service. Bought my car there and return for service. I did try a dealer in Fort Wayne when my car had to be towed and I have regretted not pay extra and having it towed to City- Never again! The sales team, Aaron, Ben and Josh were the best and so far the service department has been too. Amber was great too!!! More

Knowledgeable, Great Service, and Flexible Both Jon and Aaron were great to work with. They were both knowledgeable on the vehicles and provided great insight and comparison of other models. Both Jon and Aaron were great to work with. They were both knowledgeable on the vehicles and provided great insight and comparison of other models. The whole team was very flexible and definitely put their best foot forward. I would recommend anyone to at least give them a look when purchasing a vehicle. More

excellent Amanda went out of her way for me on this service visit which I truly appreciate. She handles the situation like a professional. Excellent service Amanda went out of her way for me on this service visit which I truly appreciate. She handles the situation like a professional. Excellent service More

City Ford Service department is at the top! Amanda and Justin are top notch in their jobs at City Ford! I would highly recommend the service department at City Ford to my friends and family. Amanda and Justin are top notch in their jobs at City Ford! I would highly recommend the service department at City Ford to my friends and family. More

General Maintenance 4x4 issues. Kept me informed and worked well with me on repair pricing. Had truck back the next day. Didnt take long at all. Excellent experience. 4x4 issues. Kept me informed and worked well with me on repair pricing. Had truck back the next day. Didnt take long at all. Excellent experience. More

Oil Change Ms. Anderson was very friendly and explained what type of oil they were replacing in my Ford F-150 truck. It was determined that my brake fluid was n Ms. Anderson was very friendly and explained what type of oil they were replacing in my Ford F-150 truck. It was determined that my brake fluid was not up to standard and she recommended replacement. Being that my truck is a 2002 model with about 64,500 miles on it, I reasoned that the service should be done! The wait time was very reasonable and the other person working with Ms. Anderson answered a question I had with a smile on his face. I felt I was treated well and Ms. Anderson also explained the savings of purchasing a 4 oil change plan! I would highly recommend the service at City Ford and I may be speaking to a salesman in the future about a Ford Escape! More

Good on-line help I was looking for a fairly new pre-owned Hyundai in the area. While looking on-line at one listed for City Ford, a chat window appeared. I interacted I was looking for a fairly new pre-owned Hyundai in the area. While looking on-line at one listed for City Ford, a chat window appeared. I interacted with them getting my questions answered. They told me to stop by and ask for Ty, who would show me the car. I did. I was pleased. I bought it! Thanks, Ty and City Ford. Good service in person and on-line. More