City Ford

New Vehicle Purchase I just bought my 2nd vehicle from City Ford. My first was a 2014 Escape and I just traded that in for a 2016 Escape. I was at the Dealership for Norma I just bought my 2nd vehicle from City Ford. My first was a 2014 Escape and I just traded that in for a 2016 Escape. I was at the Dealership for Normal Service on my 14 and wasn't really looking to purchase another vehicle as I still had 3 years left on my old vehicle loan. When the sales person Jon Strack approached me I put some Big Condition on the Table for me to Purchase another Vehicle. Jon busted his Backside and MET all the Demands I had placed on him. I had No Choice but to go ahead with the Purchase. Great Job done by All the Sales Team Members. Everything went very smoothly and quickly. More

Emergency Service City Ford took me in with no notice, due to an engine light problem. they had my car fixed in 3 hours at a fair price. I was in town from out-of-sta City Ford took me in with no notice, due to an engine light problem. they had my car fixed in 3 hours at a fair price. I was in town from out-of-state and this could have been a disaster. Thanks! More

Always courteous and helpful. When I was concerned about falling miles per gallon the service manager suggested treatments to improve my car's performance. Following through with h When I was concerned about falling miles per gallon the service manager suggested treatments to improve my car's performance. Following through with his advise, I have seen increasing mpg. More

very very disappointed and upset I have an 06 F250 diesel that engine with 213000 miles that just quit running. At 430am and with no warning. City ford say I need a new engine that' I have an 06 F250 diesel that engine with 213000 miles that just quit running. At 430am and with no warning. City ford say I need a new engine that's more than I paid for truc . Ford has law suits against them because they have so many customers with problems with this engine but they won't cover anything. If they have that have so many problems with this engine why don't they cover them. I was told theses were 400000-500000 mile engine. Wow I'm not even close. More

I bought this truck and I didn't get till application I bought thi truck in January and it now February and my temp. Plate is expired and they won't give me title app. Because they said I owe them $2000 b I bought thi truck in January and it now February and my temp. Plate is expired and they won't give me title app. Because they said I owe them $2000 but they did call mail or say anything till I called them and my purchase agreement says it's paid More

Get the deal done We had an idea what type late model used vehicle we wanted so studied City's inventory offerings over the internet to narrow our focus, made an appoin We had an idea what type late model used vehicle we wanted so studied City's inventory offerings over the internet to narrow our focus, made an appointment, drove 2 cars, negotiated on our trade in for 10 or 15 minutes and had a deal done in about 2 hours. Their sales department obviously cares about keeping you comfortable and is non-confrontational. Buying a good used car has never been so easy. More

Service I was greeted quickly and they got started on my vehicle right away. Very nice customer lounge with a large window to watch the work being done. Every I was greeted quickly and they got started on my vehicle right away. Very nice customer lounge with a large window to watch the work being done. Everyone was polite and friendly! I will definitely be coming back for service here! More

An Appointment Out experience started out "not so good" but ended much better. We had made an appointment to see a specific vehicle. When we got to the dealership th Out experience started out "not so good" but ended much better. We had made an appointment to see a specific vehicle. When we got to the dealership that vehicle was not there. We did not blame this on the salesman. There is not any system in place to reserve a particular vehicle to an appointment as far as I could see. The issue was resolved by us test driving another vehicle with the salesman while the manager was able to get the vehicle we came to see and ultimately bought returned. But by the time we were able to close the deal there was no one left at the dealership to clean it so we took it as it was. The manager compensated us for our inconvenience but promising us a check of $50. Overall we were treated very good and are happy with our purchase. More

Oil change and inspection Great service team! The work was done on time, quickly and correctly. Really nice customer lounge with a large window to watch the service bays. They Great service team! The work was done on time, quickly and correctly. Really nice customer lounge with a large window to watch the service bays. They service rep went over the inspection to make sure I understood what each item referred to. Really simple to get great service! More

Transmission oil leak Had a small spot under the truck one morning and called the service department. Jason advised they couldn't determine anything until it was up on the Had a small spot under the truck one morning and called the service department. Jason advised they couldn't determine anything until it was up on the hoist. Scheduled the next day. Yep there was an oil leak, but they didn't have one of the parts needed. Early next morning Jason called- the part was in and I was scheduled for 10 am. Got the service done quickly and a multiple point checkup too. They pointed out that the inside of my front tires were starting to scallop and needed attention. Great job done by the technician. No leak so far. Service and courtesy were great. Jason looked up my warranty information and everything was settled quickly. One thing though. They replaced the transmission dipstick because they though it was leaking. I had checked the fluid level before taking it in and forgot to wipe around the dipstick, so I think they mistook the dripped fluid for a leak. More