City Ford

All the employees were super helpful! I didn’t have to wait! I highly recommend Ford of Columbia city! They were so helpful. And I didn’t have to wait long at all. I will be going back for future service appoint I highly recommend Ford of Columbia city! They were so helpful. And I didn’t have to wait long at all. I will be going back for future service appointments for sure. More

I needed reliable vehicle I needed to stay with a certain price range. I had to be realistic about what I could afford. I ending up with a brand new vehicle at the payment I w I needed to stay with a certain price range. I had to be realistic about what I could afford. I ending up with a brand new vehicle at the payment I wanted to stick with. Everyone was very nice and accommodating. We have bought one other vehicle from City Auto Mall and Would say we would recommend them to anyone. More

Great Service from Justin Justin Harmon does such a great job when I come in for service. He makes you feel confident in the City Ford team and provides updates as your service Justin Harmon does such a great job when I come in for service. He makes you feel confident in the City Ford team and provides updates as your service is being completed. During checkout he let's you know that your business is appreciated and looks forward to seeing you the next time. Hang on to Justin, he's a top notch employee. J.L. More

Very unprofessional! My son purchased a truck today and I witnessed the worst car buying experience of my life! The loan officer from my son’s credit union contacted the d My son purchased a truck today and I witnessed the worst car buying experience of my life! The loan officer from my son’s credit union contacted the dealership to request some documents to be faxed and Nick Castillo told the loan officer she was harassing him and told her to never contact him again! My son was approved for a loan of over $20,000 and was trying to secure the documents required by the underwriting department at the credit union. His loan officer, a wonderful lady, was literally in tears after being berated by Nick Castillo over the phone. She had to call 3 times to get the necessary documents for loan approval. I literally can not believe Nick Castillo’s behavior! More

Great place They explained the repair to us for our recall. They were very quick with the repair. And everyone was very polite. Store was very clean. They explained the repair to us for our recall. They were very quick with the repair. And everyone was very polite. Store was very clean. More

Josh - Customer Service is Top Notch As the face for the Service Team, Josh Richardson does a outstanding job listening to my issues and seeing that everything is addressed. He does a gr As the face for the Service Team, Josh Richardson does a outstanding job listening to my issues and seeing that everything is addressed. He does a great job communicating during the service and with the expected time of completion. More

Great crew and customer service I went to City Ford for a routine oil change and to get my wiper blades changed. This was the first time I have been to City Ford. The service guys di I went to City Ford for a routine oil change and to get my wiper blades changed. This was the first time I have been to City Ford. The service guys did a great job of getting the work done quickly while I waited. I noticed that the waiting room and bathroom were very clean. They provided coffee while I waited. I had forgotten my coupon for the wiper blades but they honored the coupon price. They also gave my car a good rinse to get the snow and salt off my car. That was a pleasant surprise! I found the employees very friendly and that made me feel comfortable. I will be going back there for service and try them first when I need a new vehicle. Thanks everyone for the great service !!!! More

2009 Tacoma called friday at 200 pm wanted to look a Tacoma talked to derry smith told him i was in fairborn ohio coming to look at the 2009 Toyota I think they called friday at 200 pm wanted to look a Tacoma talked to derry smith told him i was in fairborn ohio coming to look at the 2009 Toyota I think they closed at 530 pm, with traffic delayed i finally arrived long after closing 630 or 645 Derry and the team were waiting ready to accommodate my request to not only to test drive the tacoma but to stay and finish working the arrangement's to purchase the tacoma, very impressive, i honestly expected to have to return Saturday to look at tacoma and work out the detail's but finishing up long after 830 or so my purchase 160 miles from home that friday night service was outstanding . I thank Derry and the sales team for making a out of state purchase less stressful. More

Another Great Experience with Josh Richardson When I leave my 2015 F150 in Josh's hands, he always works with the service and warranty team to make sure the problem gets resolved. He stays on top When I leave my 2015 F150 in Josh's hands, he always works with the service and warranty team to make sure the problem gets resolved. He stays on top of the progress and keeps me informed. I always have complete confidence that Josh will see things through, even if its just an oil change. He has great personal skills that make you feel at ease. Better make sure you hang on to him! John Lantz More

No Surprises After searching many dealers on line we found a Ford Fusion ideal for our needs. We were very pleased with the price they had on the vehicle. We requ After searching many dealers on line we found a Ford Fusion ideal for our needs. We were very pleased with the price they had on the vehicle. We requested more pictures and Brandon Myers assisted and after taking time to wash the vehicle had additional pictures to us within the hour. Brandon offered more details and we decided to make the trip. Very professional. The price was as discussed. The condition, mileage and options were as discussed. The only surprise were there were NO Surprises. This had not been my experience with previous dealerships. We were not only impressed with Brandon and the entire process but we have already referred friends and family. Thanks again Brandon. More