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City Automall Ford - Service Center

Columbia City, IN

4.7
297 Reviews

297 Reviews of City Automall Ford - Service Center

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July 13, 2023

Worked me in for an oil change at the last minute! ! So thankful!!!! Greatly appreciated that!!!! More

by JULIEMMCEVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 13, 2023

Very quick service I appreciate that it helped me keep a good schedule that day. Thanks More

by rshirey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 12, 2023

It was friendly and timely service. Clean waiting area with drinks and restrooms available for use. More

by R79TA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2023

Happy, so far with the sound of his truck. Just wish the Scheduling Clerk would have listened when I said the FORD SIDE! More

by SHERYLEAULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Gropengieser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karlea Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2023

I setup a 10:15 appt. and arrived 9:45 and was told they have problems with the website overbooking and I had to wait until 2 other vehicles had been serviced I hope they More

by MSPANGLE352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (260) 244-5111.

Aug 09, 2023 -

MSPANGLE352 responded

Please fix the online problem or find out if that was just an excuse because someone overbooked for that day. I live in Warsaw so its not like a quick stop in for service.

July 08, 2023

very helpful. curtious and mu Explorer was washed when I picked it up. word word More

by DEE.BEAR24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

City Automall Ford responded

Dee, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 07, 2023

Great and quick service! It was nice to get an appointment the day before and they were very accommodating when I came a little earlier than my scheduled appointment. More

by MELISSA.HARBER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!

July 07, 2023

Great service. Picked up the car and car was done the timely manner. I would definitely service here again. More

by ryangonzalesmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2023

Very friendly and in and out within 45 minutes. Didn’t try and find every issue wrong. Just did my scheduled oil change and changed a bulb. More

by JSBECHTOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorene not listed and I don’t have her last name
Jul 05, 2023 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

June 29, 2023

Very knowledgeable techs. Service department communicated great. They understood my extenuating circumstances and provided prompt information. More

by HOOAHEXTREME
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

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