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City Automall Ford - Service Center
Columbia City, IN
345 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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345 Reviews of City Automall Ford - Service Center
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September 20, 2023
Time while getting service on my vehicle. Scheduling online was not convenient. Scheduled service twice and received phone calls that the time chosen was not available. Still received te Scheduling online was not convenient. Scheduled service twice and received phone calls that the time chosen was not available. Still received text messages from the online scheduler letting us know both appointments were still scheduled. More
by mphilbee
Verified CustomerEmployees Worked With
September 18, 2023
Prompt, friendly service. Free shuttle was provided to and from. Fair pricing and customer discount coupon applied. Free shuttle was provided to and from. Fair pricing and customer discount coupon applied. More
by BUSTOSTARA
September 15, 2023
GREAT TO WORK WITH. TRUCK WAS OUT THE DOOR 2 DAYS BEFORE THE ESTIMATED COMPLETION DATE. PRICE WAS LESS THAN QUOTED. I HIGHLY RECOMMEND CALLING ROB FOR ALL YOUR SERVICE TRUCK WAS OUT THE DOOR 2 DAYS BEFORE THE ESTIMATED COMPLETION DATE. PRICE WAS LESS THAN QUOTED. I HIGHLY RECOMMEND CALLING ROB FOR ALL YOUR SERVICE NEEDS! :) More
by SHOPMOMBETS
Employees Worked With
September 15, 2023
Friendly service department employees. Fast service. Price was good since I had a coupon. Thanks. Car prices in showroom were STEEP. Fast service. Price was good since I had a coupon. Thanks. Car prices in showroom were STEEP. More
by HOCKEYPUCK0
Employees Worked With
September 13, 2023
This team is good about communicating what needs accomplished immediately and what will need addressed in the future. Always friendly. accomplished immediately and what will need addressed in the future. Always friendly. More
by LOCALYOKELS09
September 11, 2023
great customer service and concern - I waited for the vehicle and was happy with the turnaround time. vehicle and was happy with the turnaround time. More
by starr,jay1357
Employees Worked With
September 08, 2023
Iam happy with the service i get then i go to City Ford. Rob is seconded to none! Rob is seconded to none! More
by dmk3838
Employees Worked With
Other Employees :
Dalton Birk
September 07, 2023
I had an appointment and my car was taken back a few minutes early. The gentleman in the service department was very polite. The service area is immaculate, as is the waiting area. The service was do minutes early. The gentleman in the service department was very polite. The service area is immaculate, as is the waiting area. The service was done very quickly and I was on my way home quickly. Five star rating!!! I gave a five star rating to Mr. Lonsbury but I will be honest, I did not get the gentleman's name. I hope I am giving credit to the correct gentleman. More
by mwauriti
Employees Worked With
September 02, 2023
Great customer service and support! I’ll you again in another 4 to 5,000 miles! I’ll you again in another 4 to 5,000 miles! More
by mbrok550
Employees Worked With
August 31, 2023
the reason I bought my car at city auto was because of the service. not as good as it use to be, but still better than most. like that it is open on saturday and they will bring me home and pick me up f the service. not as good as it use to be, but still better than most. like that it is open on saturday and they will bring me home and pick me up for long appointments. somewhat disappointed in detailing. windows are always streaked. More
by VALEVERSON
Employees Worked With
