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City Automall Ford - Service Center

Columbia City, IN

4.7
297 Reviews

297 Reviews of City Automall Ford - Service Center

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December 22, 2023

The team at City Ford is amazing! They have always worked with me to understand what is wrong with my car and the truck not to fix it. More

by JAY.PRATT4200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2023

City Ford service department is the best around the area. Great communication, friendly staff, and clean parts and service area. More

by dennisfawcett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karlea Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2023 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2023

City Ford has been an great dealership for service, Rob and team are very welcoming from start to finish when taking my vehicles in for their needs. More

by Dan Voss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

City Automall Ford responded

Dan, thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2023

I always trust Rob, Tyler and City Ford Team for their advice on my car service. I’m happy that I found this great team. I travel 30 mins from Warsaw to City Ford and it is really a worth to come here to More

by SUMANTH KODANDARAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2023

They are always very professional and have a nice waiting area / lounge. They get me in and out fairly quickly More

by lisa@flackfarms.com
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

December 16, 2023

They were very responsive about the problem with expedition responded with timely service and which was greatly appreciated. More

by larrystauffer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2023

I made a appointment they got me right in they did the service and recall work all in one day and got me back on the road. More

by greendmg1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2023

I am satisfied for the most part; however, I asked that the oil change sticker not be put on my windshield, and that’s exactly where the tech put it. More

by Oma
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 09, 2023

Always polite and friendly and make you feel welcome. . And explain what and why a warranty repair was needed.. and service and oil changes are done quickly.. would buy another car or truck from them agai More

by jdgilmer2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Smith
Dec 12, 2023 -

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

December 05, 2023

I like City Ford very good dealership the service is excellent and ty is a very good salesperson very nice and personal More

by jamesseverit117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

City Automall Ford responded

We are so happy to read such a great review about City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

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