
City Automall Ford
Columbia City, IN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Worked with Ale and Alex in buying our new truck. Ale was great and kept us informed during the entire process. We were 3 hours away and before and after the purchase checked in us. Ale was great and kept us informed during the entire process. We were 3 hours away and before and after the purchase checked in us. More
After putting down $2500 security deposit for a pick up truck, which done over the phone and the words "non-refundable" were never mentioned, after an agreement could not be obtained after reviewing paper truck, which done over the phone and the words "non-refundable" were never mentioned, after an agreement could not be obtained after reviewing paper work and contract, the dealership refused to give me my money back after they told me that if I wasn't ready they would refund me. The contract had errors and discrepancies all over it , used the wrong sources of income after I told them to correct it, charged me for tires on a truck I do not own, and after I told them I didn't want to the truck with all these errors and bad information, they put the truck back on the lot a few days later and lowered the price $4000 of the price I was originally quoted. They proceeded to call me a child and a baby due to the fact I didn't want to go through paper work that was wrong. So insulting me and lying to me about the price and then lowering it even more that my $2500, that clearly tells you there is something wrong with this company. I had to report them to the BBB, Secretary of State Dealership Division, The Ford Motor Company and my credit card company. Stay away from this dealership they are full of thief's, scam artists, liars and swindlers. More
Working with Ty to find my next vehicle was great! He was extremely attentive to my needs and made sure that I was taken care of every step of the way. Will definitely be returning to him for any more He was extremely attentive to my needs and made sure that I was taken care of every step of the way. Will definitely be returning to him for any more vehicle needs! More
We purchased a vehicle and had it shipped to Texas. All of our points of contact (used car sales and sales mgt. and finance) were professional and friendly and functioned well as a team. Wasn't expect All of our points of contact (used car sales and sales mgt. and finance) were professional and friendly and functioned well as a team. Wasn't expecting the required added coating charge. It wasn't mentioned until I was presented with the final numbers and felt like a dealer gimmick...not the fault of the employees. So A+ to the team and questionable practices to the coach. More
Aly exceeded all of my expectations! She didn’t stop helping me until I found the car I loved. She was so sweet and very patient with me through the process. I would highly recommend her She didn’t stop helping me until I found the car I loved. She was so sweet and very patient with me through the process. I would highly recommend her to anyone! More
Dealing with Ale was the best car buying experience we have ever had. She went up and beyond what we expected. I sent her an email at 8pm (when dealership was closed)and she responded with in minutes and have ever had. She went up and beyond what we expected. I sent her an email at 8pm (when dealership was closed)and she responded with in minutes and I didn't expect that. Then she even came in on her off day(and made her miss home and garden show) to get everything completed with buy our new 2021 Blazer. When we first met she made us feel like we already knew each other. We will definitely be back to her if we are in the car buying again but for the wife. Thanks from the bottom of our hearts Ale for everything. More
Buying our new truck was a great experience. Everyone at City Ford was great and very friendly. Kylee is so professional and helpful. She really takes the time to get to know us and our needs. S Everyone at City Ford was great and very friendly. Kylee is so professional and helpful. She really takes the time to get to know us and our needs. She goes out of her way to make sure everything is perfect. We truly enjoyed working with Kylee. This is the second vehicle we have purchased from Kylee and City Ford and we could not be happier. We are big fans of Kylee and City Ford. More