Citrus Motors Kia

Based on my experience, I would go elsewhere - anywhere - other than Citrus Ford to buy a vehicle. The short story… salesman Tyson Roberts and sales manager Jose Rodriguez blatantly lied to me. We had a other than Citrus Ford to buy a vehicle. The short story… salesman Tyson Roberts and sales manager Jose Rodriguez blatantly lied to me. We had agreed on a deal, and when they wrote-up the final deal, they changed the numbers and added nearly $2500 dollars to the sticker price of the truck. When I called them out on it, they made up a lie (that made absolutely zero sense) in an attempt to cover themselves. When I again pointed out the inconsistencies of their story, amazingly they tried it one more time, concocting yet another lie that made even less sense than the previous. I cannot stress enough how underhanded, smarmy and dishonest these two conducted themselves. I expect to be treated fairly and with respect – just as I did for them. Lie to my face three times? Obviously I will be taking my money, and dignity, elsewhere. Complaints are in the works with the BBB, Ford (if they care) and any other groups I can find who are interested in consumers rights. Silence will only allow Citrus Ford’s abhorrent behavior to continue. Just like you, I would like to believe there are consequences for treating people poorly. Do NOT give Citrus Ford your business – be it sales, service, anything. We have choices, and in this case, we should choose to not patronize Citrus Ford. There are 7 other Ford dealers within 15 miles of their location. If we all share information, we may be able to find a dealer who values their customers, the customer service they provide, and doesn’t make a preferred business practice out of screwing over the people who support their livelihoods. More

I normally try to avoid dealerships for auto repairs, however I decided to try this dealership because it was highly recommended. Enrique Velez assisted me through my entire repair experience. Not only however I decided to try this dealership because it was highly recommended. Enrique Velez assisted me through my entire repair experience. Not only were my calls returned promptly when I had a question, but he also called twice a day for status on my car. He provided options on parts and prices, considering my budget. As it turned out, my car was repaired good as new at a surprising low cost. It was much better than I espected and I couldn't be more happier. I am definitely going back. More

I have been taking my 2006 ford mustang to this dealership for a while now. I am very satisfied with the quality of work, friendliness and overall experience i have received at citrus motors. Custo dealership for a while now. I am very satisfied with the quality of work, friendliness and overall experience i have received at citrus motors. Customer service is excellent. Enrique Velez helps to make sure my car is examined thoroughly and notifies me immediately with any updates regarding my mustang during services. I will continue to return to this dealership. More

I got my car and riverside and would never take my car anywhere but Ontario Ford. The service is great and they are great at working around my work schedule and getting me when my car is done. I told S anywhere but Ontario Ford. The service is great and they are great at working around my work schedule and getting me when my car is done. I told Stephen that I can not answer my phone and asked if he would text me and he does each time I come in to tell me the status on my car and when it is done. He is seriously the best service guy I have had the pleasure of working with. He has helped me with my issue with my car and helping me use my warranty on the issues I have had with my throttle body and sensors in my car. He also helped me out when my steering wheel accent was lifting from the rest of the steering wheel. Even the courtesy shuttle drivers were always pleasant and on time. More

Rewind to when I was car shopping at an Infiniti dealership looking at a G37 coupe they had in stock. At the end of my visit I was offered an extended test drive to take the car home. I had never he dealership looking at a G37 coupe they had in stock. At the end of my visit I was offered an extended test drive to take the car home. I had never heard of that concept and gladly accepted. Long story short, I ended up not liking the car after all. However, the entire experience with my sales woman was amazing. I felt like I was royalty. This got me thinking about doing the same extended test drive with the other cars on my list and I was real interested in a 5.0 Mustang. Even though I was a loyal Ford customer (2005 Mustang GT), I could not get one dealership to agree to let me take their vehicle off the lot without supervision. That’s fine, every dealer’s policies are different and I can respect that. My last resort was Citrus Ford. I emailed the sales team and got swift responses from Tyson who was polite and praised the virtues of his dealership. Constantly I was told that they were a “No-Hassle” dealership, that I would be so amazed at how different they conduct their business compared to other dealers, and how they don’t operate on commission, etc. The whole nine yards and I have to admit I was impressed. Tyson said that he would allow me to take one of their new 5.0 Mustangs out from open to close on Saturday and I gladly accepted. So, I set up an appointment to come down today at 8 a.m. Yesterday I received a call from Tyson letting me know that he would not be in and that Charles would take care of me. At that time I confirmed with him the specific vehicle I was looking at and he said they still had it and it was ready to go. Well, today I arrived at 8 a.m. today and was greeted by Charles who seemed like a nice man. Charles brought me to look at a 5.0 and I noticed right off the bat it was not the specific one I was looking at. We then walked around the lot, to the back lot, and into the service center to see if it was in there, and he couldn’t find it. We then went inside the sales offices where I was informed they had that exact vehicle at a car show. Never mind the fact that I confirmed with Tyson he had the vehicle on site the night before. I wasn’t disappointed with Charles, apparently no one informed him of anything that was going on, but I was beginning to doubt the whole “No-Hassle” experience. I was then told I could instead use the other 5.0 they had on the lot. Next we went inside for the paperwork. At Infiniti, I filled out a short, half page form that basically said I was liable for the vehicle, wouldn’t take it outside the county, etc. Poof, done, keys in hand. Filling out a supermarket rewards card is more difficult. So, I expected the same. Instead, I was greeted with a credit application to which Charles told me his service manager wanted me to fill out. I explained to Charles I did not want to talk numbers or look at financing until I found the exact vehicle I wanted to purchase. He then told me he would have to talk to his service manager who should be in shortly. I then spoke to Mario in the service department who was very knowledgeable and answered all my questions about the warranty. After that I walked around the showroom looking at the Cobra and the classic Mustangs they had, sat down and browsed my phone, etc. Finally the service manager walks up. He introduced himself as Tyson, the same one I had previously spoken to over email and the phone. I explain to Tyson that I don’t want to start filling out credit applications until I find the exact car I want. He then began to pressure me about financing and how they needed to see my credit. Then, it gets much, much better. He goes off on how “kids” come into the dealership all the time wanting to test drive his Mustangs and tear them up and how they need to know if I am a serious buyer which they can only tell by me agreeing to run the finance numbers. I then asked him why this was never mentioned before? His response was this was “a given”. Really? News to me. I don’t even own an Infiniti and they had no problem, but apparently a loyal Ford customer has to go through the hoops. I then tried to explain to him I am standing firm about not going through financing until I find the vehicle I want, that I drove 30+ miles on way to get there, and that this was never mentioned before. He then became extremely rude and told me again all this was “a given” and he continued to lay the pressure on. I then thanked him for his time and shook his hand and walked out. As I was walking away he muttered something at me which I could not make out. I will never go to Citrus Ford again. I cannot begin to disagree with their “No-Hassle” motto. I wasted my time by driving 65 miles round trip only to be pressured into looking at financing about a car they didn’t even have on the lot. Charles in sales and Mario in the service department seemed like polite gentlemen, but their sales manager, Tyson, takes the cake. I’ve never been so rudely treated or pressured by a car salesman in my life. More

TO WHOM IT MY CONCERN, WHEN I WALKED INTO CITRUS FORD SERVICES WRITER STEVE WELLS GREETED US WITH A SMILE AND ASKED HAVE WE BEEN HELPED. FROM THERE ON STEVE MADE SURE OUR NEEDS WHERE MET STEVE WAS VERY P SERVICES WRITER STEVE WELLS GREETED US WITH A SMILE AND ASKED HAVE WE BEEN HELPED. FROM THERE ON STEVE MADE SURE OUR NEEDS WHERE MET STEVE WAS VERY PROFESSIONAL AND COURTEOUS AND VERY VERY CONCERN HE MADE SURE I GET BACK ON THE ROAD SAFE. FOR NOW ON I WILL CONTINUE COMING FOR ANY FUTURE NEEDS. CITRUS FORD YOU HAVE MY BUSINESS AND TO THE MANAGER THANK YOU SO VERY MUCH FOR UNDERSTANDING MY SITUATION. More

Brians assistance and customer services was 10 out of 10. He explained all the needs my car needed. He created a welcoming and learning environment, while getting all the maintenance my car needed. I plan on He explained all the needs my car needed. He created a welcoming and learning environment, while getting all the maintenance my car needed. I plan on doing business with him in the future. More

Had to bring in our ford for serive due to a transmission problem. the service rep wasnt friendly, kept our vehicle over the weekend to say couldnt find the problem with the shifting. After paying the charge problem. the service rep wasnt friendly, kept our vehicle over the weekend to say couldnt find the problem with the shifting. After paying the charge to check it, I complained however, instead of being supportive or offering solutions, he became angry and disrepectful, I had to remind him to not forget whom he was speaking too, he became upset and challenged me in front of other personnal. I had other choices of service in the area. I came to Citrus for service not a lecture and in fact the problem contined after I left, I did bring it back and worked with another rep, he was fantastic (steve wells) and in fact a problem was detected and remedied, i was given a rental and our car runs great. thanks steve. Enrigue and stay clear of me. Thanks, will i return I dont know I ll give it some long thought. More

I've been comming to Citrus Fords' service dept. for nearly 5 years. The only company that I will allow to service my 07 Focus is Citrus Ford. The main reason why I keep comming back and will continue t nearly 5 years. The only company that I will allow to service my 07 Focus is Citrus Ford. The main reason why I keep comming back and will continue to do so is' Kevin Hudak. From the begining when he was a service advisor to present as service manager. He cares about his customers, he is understanding, helpful, knowledgeable and honest, with integrity. When I come to Citrus Ford I know because of Kevin, that I will receive the best service that I have always received from him since day one, with peace of mind. Just recently he introduced to me service advisor Sheri Prince to help further my service. She was eqaul to the task. She and Kevin took care of all my 07 Focus servicing needs as always. Once again I was completely satisfied. I know that anytime in the future when I need help with my vehicle service needs, that I can depend on them. Trust and Peace of Mind that is what it is all about. THANK YOU THANK YOU THANK YOU. I will be back and I always recomend them to my friends and family. GOD BLESS. Sincerely Michael Parcells More

Base on this most recent experience and those in the past I would not reccommend this delaership to anyone. That said I should also point out that the service advisor for this my most recent visit is wh I would not reccommend this delaership to anyone. That said I should also point out that the service advisor for this my most recent visit is what my wife and I would consider to be top notch. His name is Enrique Velez. From the onset his level of customer service was exceptional and continued throughtout. Although he might have went over the repair itself with us. Which we were 95% or so pleased with the outcome or finished product. Bottom line had it not been for Enrique Velez our ratings would be lower. Wesley L. Stewart II More