Citrus Motors Ford

I’ve been to citrus motors service for many years. Dean as service advisor has been great. Bought a used truck today. Kenny, Michael and especially Margaret were great. Margaret greeted us and brought the as service advisor has been great. Bought a used truck today. Kenny, Michael and especially Margaret were great. Margaret greeted us and brought the trucks we were interested in up to the front door. Test drive allowed us to feel local roads as well as highway speeds. Michael worked up good numbers and we took a day to decide between the two vehicles. Margaret greeted us on the second day and walked us through all of the paperwork. He ensured the truck was washed and the gas tank was filled. (Who does that anymore). Kudos to Margaret and Kenny for wonderful sales process More

Does not even rate 1 Star Body shop used duct tape on front axle in order to "fix" the vibration in my front end. 2 days later after picking up car, I found it. my axle was sh Body shop used duct tape on front axle in order to "fix" the vibration in my front end. 2 days later after picking up car, I found it. my axle was shot and there was grease everywhere. If you value your safety and the safety of others DO NOT TAKE YOUR CAR TO CITRUS FORD. More

Quote outrageous and Untrustworthy management I was looking for a used car about 4 months ago, looked online at the used car prices and found a few in my price range, called the dealership for a q I was looking for a used car about 4 months ago, looked online at the used car prices and found a few in my price range, called the dealership for a quote on how much it would cost me monthly after a down payment. I quoted $385/month at this dealership for a similar car that another dealership quoted me $175/month for. After I was given the quote I told them that it was outrageously high and that I was not interested in making any further inquiries about the car. A week later I started getting phone calls from the sales department asking when I was coming in to test drive the car after I had already told them I was not interested as well as phone calls from the service department (who I never spoke with) after receiving about 8 unwanted phone calls I called asking to speak with a manager and told this manager (Mr. Block) to have them stop calling me. Mr. Block told me I would be removed from the data base. Two weeks later I began receiving emails as well as paper mail from this dealership after the manager (Mr. Block) told me he would remove my information. Some how they got a hold of my email as well as my home address (I never gave them this information) I called Ford corporate who then told me I had to go to the dealership in person to be fully removed from the list. I would NEVER make any purchases with this dealership after what happened after one phone call inquiry to check a price. More

Patient and Friendly We looked at new and used cars. The sales guys were very knowledgeable, friendly and helpful. We still have to make a decision, but I am happy they di We looked at new and used cars. The sales guys were very knowledgeable, friendly and helpful. We still have to make a decision, but I am happy they didn't pressure us AT ALL! We will be back. More

I CAN'T GIVE THEM ZERO STARS OR I WOULD Purchased a used car from this dealership last year and from the day we brought it home it has had nothing but problems. I f I could give them zero st Purchased a used car from this dealership last year and from the day we brought it home it has had nothing but problems. I f I could give them zero stars I would. The car was listed in our price range but this dealership is out of the way for us but the car was for our daughter so we sacrificed the commute. Thought we were doing the right thing buying from a dealership rather than a private party...big mistake. Citrus Motors insisted they do a 152-point inspection and as a customer you want to trust them. This doesn't mean anything. The very next day we took in the car to an authorized mechanic and found all the cars fluids were completely contaminated (brake fluid, transmission fluid, steering fluid, coolant, etc) and needed to be replaced. The cars brakes were warped and had almost no pad. Major brake job. All of this was DAY 1 of owning the car. What happened at the 152-point inspection? Since we bought the car it has been THOUSANDS of $$$$$$$$ in repairs. Please just beware of this dealership and don't trust the infamous 152-point inspection. They either don't really do it or they don't do anything about it. More

Even an employee told us we over paid $882.39 for a fuel pump on a Ford Fiesta, even another service provider who looked at our receipt and said it was unusually high. I will never go to t $882.39 for a fuel pump on a Ford Fiesta, even another service provider who looked at our receipt and said it was unusually high. I will never go to this dealership again. More

Great experience Johnathen and Kevin Block did an amazing job! Got me in and out of there quickly and also helped me out with the pricing of my vehicle! If your lookin Johnathen and Kevin Block did an amazing job! Got me in and out of there quickly and also helped me out with the pricing of my vehicle! If your looking for a car definitely visit them. More

Excellent Service From the first employee to attend us to the negotiation process and sealing the deal all employees were helpful ,respectful and knowledgeable great se From the first employee to attend us to the negotiation process and sealing the deal all employees were helpful ,respectful and knowledgeable great service First Class. More

Painless & quick closing deal Miguel from Citrus Ontario made our shopping experience fun & easy. He took his time to go over even the smallest details but most importantly, we wer Miguel from Citrus Ontario made our shopping experience fun & easy. He took his time to go over even the smallest details but most importantly, we were treated with respect. Gracias Miguel! More

Happy my savings I am very happy with my new Ford fusion and great service by Miguel and Kenny great sell person . Thanks again for your help and Hope both of you get I am very happy with my new Ford fusion and great service by Miguel and Kenny great sell person . Thanks again for your help and Hope both of you get income increase More