I am writing this to alert Customers and management. I understand upselling is part of the business, but it must be handled with transparency. Trying to sell a coolant and fuel flush at 30k miles on a Raptor contradicts the factory manual. To make matters worse, when I asked for an exact total for my oil change, The advisor “Ivan” gave me attitude. He refused to give an exact number, stating it would be "170-175 plus tax" and told me it was "Common sense." A service provider should never talk down to a customer for asking what their bill will be. First and last time I will be at this dealership.

Sales rep answer my questions or found them out foe me...and no high sales pitch very relaxing experience thank you

Excellent customer service! Friendly and knowledgeable. Love the new location. Our salesman Vinny was so helpful and answered all our questions.

I’ve never had such a hard time trying to buy a car before. You’d think they didn’t want to sell to me. A relative came in and looked at a car for me as I live a few hour away. They spoke with Joey Ramirez, who I then contacted about buying the vehicle that was looked at. This man never answered my calls, nor did he EVER try to reach back out to me. My information was taken down and I was told by a lady he would get in touch before he left that day. Never a call. Not even the next day. I called back the next day to speak to someone else. It took 2 whole days to get all the paperwork done. After I was finally able to get the car, it was dirty on the inside. They must have terrible cleaners. Chips were found in the backseat pockets, signs of spilled drinks in the cup holders. No big deal, I can clean it. But once it was brought home, one of the tires was found out to be ruined, it was lucky I made it without a blown tire. There were 3 new tires but one old? Makes sense. I was also given a hard time about payment as well. Told I can’t take it that day if I give a personal check. That’s never been an issue with previous cars. Anyways. If I ever need a new car I definitely will be looking elsewhere.

Very attentive to your wants and needs. Went above and beyond to get what I wanted in my new car.

First time I utilized the new citrus Ford for service on my Ford PowerBoost. Prior to this I’ve been to the old location. Dealt with Zack for my service for oil change tire rotation and cabin filters replaced at 45,000. Took great care of the truck with a wash afterwards outstanding customer service thank you