Ciocca Toyota of Williamsport

Quality service with friendly and knowledgeable staff. Helpful in assisting with needed service. Excellent in explaining future service. Helpful in assisting with needed service. Excellent in explaining future service. More

Dealership contacted me after sale and I received answers to my questions on my lease, which were very beneficial. to my questions on my lease, which were very beneficial. More

Very friendly let me know what was going on with my car. Thank you appreciated. Thank you appreciated. More

Knew his stuff any questions asked he had the answer. Very kind and helpful. Was on top of everything. Very efficient. Very kind and helpful. Was on top of everything. Very efficient. More

Service center recommended getting a new car as ours required more in repairs than it's worth.. Service center informed the sales team that we were waiting for someone to contact us to start looking at required more in repairs than it's worth.. Service center informed the sales team that we were waiting for someone to contact us to start looking at replacements..No one ever called (and still haven't) so I went to another dealer to buy my wife a new car. More

I appreciated their willingness to work with another Toyota dealership in diagnosing and fixing a problem with a front seat so I would not have to travel to Malvern, PA.They gave me an early appt.12/26 Toyota dealership in diagnosing and fixing a problem with a front seat so I would not have to travel to Malvern, PA.They gave me an early appt.12/26 which I accepted and chose to drive back early from family event in NJ (had early evening plans with other family from CA 12/26 and assumed my car would be ready to pick up around 2pm ) They did not call me about my car except to leave a message that I had missed my appointment and would I like to reschedule! I expected that the payment details were worked out between Joelan and Dennis(Malvern service rep). Andy would not release my car until a payment was received. Did not call me back Thurs late afternoon to tell me status. I drove in to speak to a Supervisor, all had left. My plans canceled with family Thurs night. Again I needed to wait for my car at Ciocca on Friday until calls made to Malvern Toyota and to Manager at Ciocca to release car. I sure hope no one would have to go through this in the future! Good lesson learned, will not trust that details are worked out between Dealerships and not sure what I should have done before hand to prevent this VERY STRESSFUL EXPERIENCE! After leaving with my car, I needed to return since the passenger seatbelt alarm malfunctioned. Thank you for addressing problem and recalibrating it in a timely manner and thank you for then offering to wash my very dirty car. More

They were very professional and friendly. Explained several options for a loan and gave us more information about the vehicle Explained several options for a loan and gave us more information about the vehicle More

Customer service is very polite, and a nice waiting area, and very clean ,ur on top of the time it we are told and very clean ,ur on top of the time it we are told More

Great business very satisfied got us what we were looking for a nice new Sienna for a nice new Sienna More

Everyone we dealt with was very nice and helpful. Always sent a video of everything they were doing in the shop and explained everything as they went. Always sent a video of everything they were doing in the shop and explained everything as they went. More