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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,031 Reviews

1,031 Reviews of Ciocca Subaru of Pleasantville - Service Center

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July 02, 2023

My happiness there one objective proven over and over again alway checking if there's anything else they can do to make my car me happy high recommend service department More

by Dan hopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bekete
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Dan, finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 01, 2023

J. Junk has always been cordial and thorough in processing service materials. Always pleasant. Just because many local dealers or car repair shops charge a rate for service similar to Ciocca, do More

by sgrandma514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Junk
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We apologize if you feel we have high rates, we will review your comments with our team.

Jul 06, 2023 -

sgrandma514 responded

Seldom have I ever had a response back from a survey. I appreciate that you are going to review my concern for service cost. Cars are necessary in our lives for multiple purposes.. My Subaru cost me $15,000 more than my three bedroom ranch house that was on an acre of land. I know the economy has a lot to do with cost, but that doesn't mean people can afford the high service and repair costs.. My service cost me approx. 540 dollars. Never in my life have I spent this much money on other vehicles such a a Jeep Wagoneer, Toyota 4-Runner or a Honda Pilot. Surely the Ciocco conglomerate can afford a service cost reduction for its customers.

June 30, 2023

Friendly staff, transparent service. I love the video you get while be serviced, it explains the service preformed on my car. More

by MRMARIGLIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Pizzi
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 30, 2023

Service was timely and complete. Staff friendly and totally professional.I am vey pkeased with my experience there, More

by russakow
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe from Service
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, russakow! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 30, 2023

Josh Junk was my service technician. His crew did a fantastic job. Each time I’ve come for service. I’ve been wowed by the service. Great people. Phil D More

by Phil
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Junk
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Hey Phil, we are so happy to hear we have given you awesome service during every visit. We will do everything we can to keep that going! Thank you for the kind review.

June 29, 2023

Fantastic, great hospitality. Elite customer service. A very relaxed, friendly and pleasant environment. Keeps you informed and servicing of the vehicle. More

by samuel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Adams
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for trusting us with the service of your vehicle, Samuel. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

June 29, 2023

The service writer was very informative and was very personable. The service manager went above and beyond to handle my service. All together the service was first class. They even washed my car. More

by JERRYJONES22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service writer and service manager.
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave us a great review of your experience with our service department, Jerry! We sincerely appreciate your kind words and are glad to hear that our team was able to provide you with excellent and affordable service.

June 29, 2023

Service manager John is always pleasant and efficient. I need to wait for my car to be serviced and it is always handled in an efficient way. More

by KBOZZO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Junk
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, KBOZZO! If there is anything else we can do to help just let us know! Have a great day!

June 29, 2023

Service department is excellent They are efficient and informative Estimates are provided and a heads up about what to expect going forward. Always a Great Experience More

by geokyle3128
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, geokyle3128! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

June 29, 2023

Josh and the service department solved my problem in one day while furnishing me with a new loaner. Marylyn was so nice to speak with and scheduled my service immediately.I will buy my next Subaru there and More

by mkocienski
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh and marylyn
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

We appreciate you taking the time to write us a review, mkocienski! Please let us know if we can do anything else to help and welcome to the family!

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