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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
573 Reviews
Call Service Center (866) 771-8269

573 Reviews of Ciocca Subaru of Pleasantville - Service Center

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June 12, 2024

Great experience. Scheduling, greeting, efficiency, expert work, thorough and expedient,friendly, car washed and considerate to accomodate. Thank you for the excellent More

by ZENLIFE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams IV
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Helpful
June 11, 2024

They were very nice and explained everything in great detail. They’ve quote was accurate. More

by PUDDIN722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Miller
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Helpful
June 11, 2024

I appreciate getting a loaner and loved getting my car back nice and clean! Thanks More

by NOELRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Helpful
June 11, 2024

Great service Friendly , accommodating staff. Well organized and helpful. Explanations of safety features easily understood. More

by ALANHARLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Helpful
June 11, 2024

This dealership is great. They video the car being worked on and tell you if anything is wrong. More

by MDEFEO1022
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Helpful
June 10, 2024

Quick and pleasant experience, discovered bent wheel that needs replacing. Only complaint is cost of oil change and rotation is a bit high. More

by GIOCALABRO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
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Jun 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

Helpful
June 10, 2024

Appointment was on time. The service writer explained what was going to be done. Kept me informed all the way. More

by frankgig47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seice writer
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Jun 10, 2024 -

Ciocca Subaru of Pleasantville responded

We really appreciate the recommendation, Frank! Thank you!

Helpful
June 10, 2024

I hate to drive to Pleasantville but when I get there, the Steph is amazing. They’re very kind and professional and it’s a lot less time than they tell you. More

by KARENLANGE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Karen! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Helpful
June 09, 2024

Have almost always had a good experience with the service department, especially thanks to George. More

by MSCHIAVO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one left in sales from when I bought car
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Jun 10, 2024 -

Ciocca Subaru of Pleasantville responded

We are so glad to hear this, Mschiavo! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

Helpful
June 09, 2024

Everyone is pleasant to work with. They sent a video to me of the car inspection which I liked. The one thing I was not happy about was I received a discount coupon right after my serv More

by MARGARETBRANCA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just service department
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Jun 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, Margaret! We really appreciate it, however we do apologize about the coupon arriving after your service. Don’t hesitate to contact us if there is anything else we can do for you!

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