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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,031 Reviews
Call Service Center (609) 757-1686

1,031 Reviews of Ciocca Subaru of Pleasantville - Service Center

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July 11, 2023

Everyone is very nice and friendly at the Service Center. George is wonderful and takes care of customers beautifully. Thank You. More

by CBORGER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bekete
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words about our staff. We appreciate your feedback and are glad to hear that our team was able to provide you with a positive experience.

July 07, 2023

Quick. Efficient. Great at explaining prices and what’s happening with the car. Happy to take my car here for service. More

by 84.SARAH.BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Cesaretti, Ryan McCusker
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

SARAH.BROWN, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 07, 2023

Everyone there in service is pleasant, knowledgeable, friendly, always a great experience, recommended to others, will return in future for my car needs More

by BRDWALKR8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, George in service
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, BRDWALKR8! If there is anything else we can do to help just let us know! Have a great day!

July 07, 2023

They were very friendly and helpful. The job was completed very quickly considering it was a big job and over a holiday. More

by Dkrayesky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

We're so glad to hear it! Thank you for the great review, Dkrayesky! We're always here to help if anything else comes up!

July 06, 2023

Joseph did an amazing job working on my car. Great job at fixing the breaks and seized caliper. Josh was awesome setting everything up. Thanks guy! More

by AMorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Josh
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

AMorris, thank you so much for your kind words! We are thrilled to hear that you had an amazing experience at our dealership. Providing exceptional service and genuine care for our customers is always our top priority.

July 06, 2023

I felt taken I was advantage of by this dealership over charged immensely, for services that seemed unlikely preformed, More

by michelled930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure service department
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Jul 10, 2023 -

Ciocca Subaru of Pleasantville responded

Hi Michelle, we apologize for your experience with our Service Department. We strive to offer the best, up-front service and we are sorry we missed the mark for you here. We understand a manager has already reached out and offered a complimentary service to you. If there's anything else we can do, please reach out to us at (866) 771-8269. Thank you for your feedback.

July 06, 2023

The customer service is excellent. George has helped us maintain our Suburu’s. He is pleasant and remembers to check everything. More

by Brown Sunflower
Recommend Dealer
Yes
Employees Worked With
George in parts and service
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had an amazing experience with our dealership and that our team provided you with exceptional service.

July 03, 2023

Maintenance was performed as described. Service representative was friendly and knowledgeable. All coupons that were applicable were accepted. More

by soltromb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Junk
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for trusting us with the service of your vehicle and taking the time to leave an excellent review. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 03, 2023

I’ve had no problems with bringing the vehicle in for service my appointment is always on time and they have the vehicle back within an hour while I wait More

by Thegeb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McCusker
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Thegeb69! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Jul 05, 2023 -

Thegeb69 responded

You’re very welcome keep up the good work

July 02, 2023

Excellent service by customer oriented and friendly personnel. Appointment was on time and done timely. More

by LPJANSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh. In Service
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

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