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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
917 Reviews

917 Reviews of Ciocca Subaru of Pleasantville - Service Center

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June 30, 2023

Friendly staff, transparent service. I love the video you get while be serviced, it explains the service preformed on my car. More

by MRMARIGLIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Pizzi
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 29, 2023

Fantastic, great hospitality. Elite customer service. A very relaxed, friendly and pleasant environment. Keeps you informed and servicing of the vehicle. More

by samuel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Adams
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for trusting us with the service of your vehicle, Samuel. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

June 29, 2023

The service writer was very informative and was very personable. The service manager went above and beyond to handle my service. All together the service was first class. They even washed my car. More

by JERRYJONES22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service writer and service manager.
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave us a great review of your experience with our service department, Jerry! We sincerely appreciate your kind words and are glad to hear that our team was able to provide you with excellent and affordable service.

June 29, 2023

Service manager John is always pleasant and efficient. I need to wait for my car to be serviced and it is always handled in an efficient way. More

by KBOZZO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Junk
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, KBOZZO! If there is anything else we can do to help just let us know! Have a great day!

June 29, 2023

Service department is excellent They are efficient and informative Estimates are provided and a heads up about what to expect going forward. Always a Great Experience More

by geokyle3128
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, geokyle3128! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

June 29, 2023

Josh and the service department solved my problem in one day while furnishing me with a new loaner. Marylyn was so nice to speak with and scheduled my service immediately.I will buy my next Subaru there and More

by mkocienski
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh and marylyn
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

We appreciate you taking the time to write us a review, mkocienski! Please let us know if we can do anything else to help and welcome to the family!

June 28, 2023

The entire crew is great to work with! ! Don, George, Josh, Gretchen, and everyone is a pleasure!!! More

by rjnoga
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don, George, Josh, Gretchen are all great to work with!!!
Jun 28, 2023 -

Ciocca Subaru of Pleasantville responded

We're so glad to hear it! Thank you for the great review, rjnoga! We're always here to help if anything else comes up!

June 28, 2023

They are very friendly and happy to be of service for there customers. But way too many texts 😫 More

by DANIELPOLEY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I dealt with the service deoartment
Jun 28, 2023 -

Ciocca Subaru of Pleasantville responded

We are so glad to hear this, Daniel! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 28, 2023

The service is always excellent. My 2012 Subaru needed the 190,000 mile checkup. I received a call to make an appointment. That showed wonderful service. Thank you More

by BARBARA.ALSTON31
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Ciocca Subaru of Pleasantville responded

Barbara, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 28, 2023

Always receive courteous service. Trustworthy mechanics. I’ve been going there for years. Thank you. More

by TURTLELOVER6612
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Billy Heuser
Jun 28, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, TURTLELOVER6612! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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