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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,040 Reviews

1,040 Reviews of Ciocca Subaru of Pleasantville - Service Center

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August 22, 2023

Can’t help it when there is an issue in the department on a vehicle that takes more time than planned More

by RICHARDCKROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Ciocca Subaru of Pleasantville responded

Richard, we apologize for any inconvenience caused by the repair taking more time than originally planned. We hope we have fixed your vehicle to your total satisfaction! Please let us know if we can help you with anything else.

August 22, 2023

George from Service was professional and extremely helpful. I highly recommend the service department at Ciocca. More

by dahmekriebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George in Service
Aug 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, dahmekriebel! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 22, 2023

The service was completed on time. George the service person I was dealing was was very very professional and the car came out beautiful. I am always happy to use the Ciocca service de More

by WAGENHEIMROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George from service
Aug 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 22, 2023

Service rep keeps customer well informed and explains everything. Enjoy the free wash with service. More

by HokieBill75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
Aug 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, HokieBill! If there is anything else we can do to help just let us know! Have a great day!

August 21, 2023

Good service. Friendly staff. Clean waiting room. Everyone that come by was welcoming. Car was also clean. More

by lcohen2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 22, 2023 -

Ciocca Subaru of Pleasantville responded

We are so glad to hear this, lcohen! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 20, 2023

very accommodating ,,Sales staff was great, especially Nick an overall good experience ,,will recommend you🤠👍 More

by DST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nic
Aug 22, 2023 -

Ciocca Subaru of Pleasantville responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 20, 2023

Very smooth. I was told exactly what would happen and the time frame. And everything went exactly as described. I had a very pleasant experience and the waiting r More

by NICKT36
Recommend Dealer
Yes
Employees Worked With
George
Aug 22, 2023 -

Ciocca Subaru of Pleasantville responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 20, 2023

Always professional and helpful! We are return customers and will continue to be because the staff is friendly and helpful. More

by NRBURGESS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Ciocca Subaru of Pleasantville responded

NRBURGESS, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 19, 2023

Came in yesterday for my first service on my 2023 Forester and dropped by car off at 845 and it was ready to be picked up by 1145. Pricing was competitive with what others charge. Staff was professio More

by mcseplo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Aug 22, 2023 -

Ciocca Subaru of Pleasantville responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business.

August 19, 2023

Always timely and courteous. They keep me informed as to the status of my vehicle at all times. I usually deal with George and he is outstanding. More

by PJBFMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Aug 30, 2023 -

Ciocca Subaru of Pleasantville responded

Hi PJBFMJ, thanks for the recommendation. Our team at Ciocca Subaru of Pleasantville values your feedback and looks forward to seeing you again soon.

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