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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
917 Reviews
Call Service Center (609) 757-1686

917 Reviews of Ciocca Subaru of Pleasantville - Service Center

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December 21, 2024

George and everyone at Ciocca dealer were very pleasant and professional. Don the service manager went beyond the call of duty and greatly helped us out. More

by BOBNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're so glad to hear that George and the entire team at Ciocca made your experience pleasant and professional. It’s especially great to hear that Don went above and beyond to assist you. We truly appreciate your kind words and your trust in us. If you ever need anything in the future, don’t hesitate to reach out!

December 16, 2024

My experience with the service department has been excellent. They are always very helpful and responsive to my concerns. More

by BSHOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're thrilled to hear that your experience with our service department has been excellent. Our team strives to be helpful and responsive, and it’s great to know we’ve been able to address your concerns effectively. We truly appreciate your feedback and look forward to continuing to serve you!

December 15, 2024

New break pads and they also gave my Subaru a bath. Sweet! Happy Holidays Ciocca. More

by clip4art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon. Happy Holidays!

December 14, 2024

Everyone whom I dealt with, starting with my initial phone call to Christina, were extremely helpful and understanding of my situation. More

by SWALLOWTAILSTUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We're so glad to hear that Christina and the rest of the team were able to assist you and understand your situation. Providing helpful and compassionate service is always our priority, and we’re happy to know we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future!

December 14, 2024

Very polite, respectful and helpful. It was my pleasure to work with him on my issue. More

by CHILL654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 14, 2024

Cole Bloomer help us find the red Subaru outback we really wanted. VERY pleased. Ready for our trip across country. Thank you.! More

by ECHOESOFLBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're so glad to hear that Cole was able to help you find the perfect red Subaru Outback. It's great to know you're pleased with your purchase and ready for your cross-country trip! We appreciate your feedback and wish you a safe and enjoyable journey. Thank you for choosing us!

December 14, 2024

George was very helpful, as usual. The service was completed in a timely manner. The cost was higher than expected. More

by carolyn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your review! We're glad to hear that George was helpful and that your service was completed in a timely manner. We understand that the cost was higher than expected, and we appreciate your feedback. We always aim to provide transparency and value, and we'll work to ensure a clearer experience in the future. Thank you for choosing us, and we look forward to assisting you again!

December 14, 2024

I checked in at 8 a. m. got a cup of coffee and starting to read an article in a magazine when I was contacted by a Ciocca rep who gave me a report on the condition of my More

by RMAKO999
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We're glad to hear that your visit was quick and efficient, and that you were able to relax with a cup of coffee while we took care of your Subaru. It's great to know that our team kept you informed and got your vehicle ready in such a timely manner. We appreciate your feedback and look forward to serving you again soon!

December 12, 2024

Very good service. Seemed knowledgeable/diagnosed & fixed our problem. Arranged for lender car. Pleasant & straightforward. More

by lmf243
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our service team. It's great to know that we were able to diagnose and fix your issue efficiently, and that the loaner car made things easier for you. We appreciate your kind words and look forward to assisting you again in the future!

December 11, 2024

The entire process was easy. Efficient check in, timely work and I liked the video of work . More

by joanglick200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your great feedback! We're so happy to hear that your experience was easy and efficient. We’re glad you appreciated the timely work and the video update – we aim to keep our customers well-informed throughout the process. We look forward to serving you again in the future!

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