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Ciocca Subaru of Pleasantville - Service Center

Pleasantville, NJ

4.9
1,031 Reviews
Call Service Center (609) 757-1686

1,031 Reviews of Ciocca Subaru of Pleasantville - Service Center

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January 05, 2025

Excellent and professional service. Long time customer. Highly recommended. Give it a try: Happy New Year! More

by SNAYOWITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words and continued loyalty as a long-time customer! We're thrilled to hear that you've had excellent and professional service with us. Your recommendation means a lot, and we truly appreciate you taking the time to share your experience. Wishing you a Happy New Year as well, and we look forward to serving you again soon!

January 05, 2025

It took over an hour, closer to an hour and a half for an oil change. I thought that was to long. More

by flyerscrazy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carapella
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 05, 2025

Accommodating, knowledgeable and patient staff. A great dealership from start to finish. Thank you very much! More

by LILBUDDY645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 04, 2025

The dealership service department has provided me work a pleasantly unique customer service experience. A rare, hard to find combination of friendliness and technical expertise will keep me coming back. More

by GUACAMOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, Guacamolar! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 01, 2025

Thnx to Elvis & Brendan from ciocca subaru I have gotten my crosstrek that I am in love with. Car is nothing less than exceptional!! I owe all to these two men that made my deal happen & they went above & More

by ROC2618
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your wonderful review! We're so happy to hear that you're in love with your new Crosstrek! Elvis and Brendan will be thrilled to know they helped make your experience exceptional. We truly appreciate your kind words and are glad they went above and beyond to ensure you got the deal that worked for you. It was a pleasure working with you, and we look forward to serving you again in the future. Enjoy your new ride!

Jan 03, 2025 -

ROC2618 responded

Your welcome those kind words were well deserved for the help & time that was given Definitely will be in periodically I’m sure I will Have oil changes as well as questions in the future. . Have to say from moment we entered your bldg Elvis gave us his complete attention till deal was done. I have to say I didn’t feel that in your other branch when I went there . I won’t mention any names but I didn’t get the welcoming as I did at Subaru. Happy New Years & ty again !

January 01, 2025

It was great and kindly advise what kind of problem i have, and the puck up time was perfect More

by Janekim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Janekim! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

January 01, 2025

Ciocca is always fast, sticks with the time they give you. I feel confident and comfortable. Chris was Friendly, efficient, very pleasant and helpful. More

by cindygove.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Cindy, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 31, 2024

George was attentative, respectful and accommodating answering all my questions and explaining all of my questions. More

by DAN136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

December 31, 2024

This is my second experience with this dealership and they were wonderful both times!! They were professional, helpful and very easy to deal with. More

by lawalstrom
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy in finance
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Jan 02, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your fantastic review and for choosing us again! We’re so glad to hear that both of your experiences with our dealership were wonderful. It’s always our goal to provide professional, helpful, and stress-free service, and we’re happy to know we met that expectation. We truly appreciate your loyalty and look forward to continuing to assist you in the future!

December 30, 2024

Quick and efficient service of my newly purchased vehicle! Pleasant and professional employees completed service and left it immaculate! More

by Babyrn47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the wonderful review! We're so glad to hear that your service experience was quick, efficient, and professional. It's great to know that our team took such good care of your newly purchased vehicle and left it looking immaculate. We truly appreciate your feedback and look forward to serving you again in the future!

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