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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,374 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,374 reviews

January 14, 2025

George from Ciocca is the most pleasant, accommodating service person I’ve met. I have dealt with the dealership since purchasing my car from prior owner and have had no issues that weren’t addressed suc More

by Bdelorme46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your positive experience! We're so glad to hear that George continues to provide excellent service. It's great to know that you've had such a seamless experience with the dealership, and we truly appreciate your continued trust and loyalty.

January 14, 2025

I always get get service That's why I don't mind driving from Philadelphia to get great service Ever time thank you 😊 More

by ERICCLANTON514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words! We’re thrilled to hear that the service is worth the drive from Philadelphia. Your continued support means a lot to us, and we’re always here to provide the best experience possible. We look forward to seeing you again!

January 13, 2025

The service department is by far the most exceptional of any I’ve had to deal with. I will purchase my next car from Ciocca just based on the service. More

by Capo07212016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the wonderful feedback! We're thrilled to hear that our service department exceeded your expectations. Providing exceptional service is always our goal, and we're honored to have earned your trust. We look forward to assisting you with your next vehicle purchase at Ciocca – we’ll be here to provide the same great experience!

January 13, 2025

The staff were courteous, answered all my questions and made the experience very pleasant. The salesman did an excellent job reviewing the features in the car. More

by DROLLER125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elvis
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Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

January 13, 2025

Service good. Sales and Body Shop not so much. Would not recommend. Sent me a postcard offering 0 cost trade in but wanted to charge me $800 to take my car with 4 More

by herblewis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carapella
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 12, 2025

Charging a $6. 99 waiting fee is totally unreasonable. Non disclosure of this fee at the very end of the invoice by your staff is also poor customer relations More

by zoppowder2018
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
George Abrams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your feedback. We apologize for any confusion or frustration regarding the waiting fee. We strive to be transparent with all fees, and we regret that this was not communicated clearly. Your experience is important to us, and we will address this internally to ensure better communication moving forward. If you'd like to discuss this further, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your experience in the future.

January 11, 2025

George was excellent in assisting me. Great communication, was persistent in investigating the issues. Great job. More

by tom.szczepanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Tom, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

January 11, 2025

Subaru of Pleasantville is excellent at completing service quickly and efficiently. we are always pleased with our service. More

by LIMPEPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 11, 2025

Best dealership I've ever experienced. Fast and friendly. George is very professional and friendly at the same time. These guys always get me in and out fast. More

by GNRJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the kind words! We're thrilled to hear that you had such a great experience with us. It’s wonderful to know that George was able to provide you with both professionalism and a friendly atmosphere. We always strive to make your visits quick and hassle-free, and we’re glad we’re meeting your expectations. We look forward to serving you again!

January 11, 2025

Chris is a terrific representative for your dealership. He is professional, accurate, personable, and thorough. The service provided and the place to wait are all above average. More

by FrankPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thanks Frank, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

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