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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,374 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,374 reviews

January 31, 2025

George is the best service writer i've ever had to deal with. He is extremely helpful is knowledgeable friendly. And I can't say enough about how his follow up is with me for anything that I ask or anythi More

by SPMOE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All ladies that take the appointments, answer the phones and do followup
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Jan 31, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the fantastic review! We're thrilled to hear that George and the entire service team made such a positive impression on you. It's wonderful to know that their helpfulness, knowledge, and follow-up have stood out in your experience. We also really appreciate your kind words about the rest of the staff—it’s great to hear everyone made you feel welcomed and taken care of. Thank you for choosing us, and we look forward to continuing to provide you with top-notch service!

January 31, 2025

Quick response to perform work with upfront estimate. Was given a detailed breakdown of what was done for the 30,000 mile service. More

by HELEN.MACCHIAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Hi Helen, Thank you for sharing your experience! We're glad to hear that the process was quick and transparent, and that you appreciated the upfront estimate and detailed breakdown of your 30,000-mile service. We always aim to keep things clear and straightforward for our customers, and it’s great to know we succeeded. Looking forward to seeing you at your next service!

January 31, 2025

Everyone at the Ciocca service and sales is very good at listening and responding professionally! More

by rockietwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 31, 2025

Chris was very helpful. Answered all questions and took time to show me how to use a tab in my steering wheel. More

by JMILES1881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the great feedback! We’re so happy to hear that Chris was able to assist you and take the time to answer all your questions. It’s always great to know when our team goes above and beyond to make sure you're comfortable with your vehicle. If you need anything else, don't hesitate to reach out!

January 27, 2025

It’s always a great service expected and received by you guys. I have never felt that comfortable and satisfied with a mechanic shop until I went to you guys More

by daniel Cardona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thanks so much for the kind words, Daniel! We’re thrilled to hear that you feel comfortable and satisfied with our service. We always strive to make sure our customers have the best experience possible. Looking forward to seeing you again soon!

January 27, 2025

Very courteous service and clear communication. I was very satisfied with the service. Thank you. More

by ADINA.LOBIONDO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the positive review! We’re so glad to hear that you were satisfied with the service and communication. We always strive to make sure our customers feel informed and well taken care of. We appreciate your feedback and look forward to serving you again!

January 27, 2025

Elvis was a knowledgeable, courteous sales representative. Would highly recommend Ciocca Subaru of Pleasantville. Entire staff very professional and friendly. More

by CYNTHIA10
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elvis
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Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the kind words, Cynthia! We’re so happy to hear that Elvis took great care of you and that you had a positive experience with our team. We truly appreciate your recommendation and are glad to know that our staff made such a great impression. Hope to see you again soon!

January 27, 2025

No pressure on buying very understanding on what I wanted and would definitely recommend my family and friends to them More

by BOBROBMAC70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the wonderful review! We’re so glad to hear that you had a pressure-free experience and that we were able to understand exactly what you were looking for. We truly appreciate your recommendation and look forward to helping your family and friends in the future!

January 27, 2025

My appointment was scheduled on and a Saturday and within 5 minutes my car was being worked on. I was out the door with 30-40 minutes. Service advisor was efficient and polite More

by funyuns623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We’re so glad to hear that your appointment went smoothly and quickly. It’s great to know our service advisor made the process efficient and polite for you. We appreciate your feedback and look forward to assisting you again in the future!

January 27, 2025

Service was thorough and promo. I appreciate the clarity with which George Abrams kept me informed More

by Maui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the great feedback, Maui! We’re so glad to hear that you had a thorough and prompt experience. George will be thrilled to know you appreciated his clear communication. We always strive to keep our customers well-informed. Looking forward to serving you again!

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