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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,390 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,390 reviews

February 03, 2025

Always pleasant and customer service focused. Always feel reassured when I’m there for service. More

by maria47
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Hi Maria, thank you for your kind words! We're so happy to hear that you always feel reassured and well taken care of when you're here. Providing excellent customer service is our top priority, and it’s great to know we’re meeting that standard for you.

February 03, 2025

Cioccas and their sales team made my car purchase fairly easy. They were even patient with me when I needed a few extra days to get my down payment together. More

by BAIRDJ1688
Recommend Dealer
Yes
Employees Worked With
Doug Flitcroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We're so glad to hear that the process went smoothly for you and that our team was patient and understanding while you got everything together. Your satisfaction is important to us, and we’re happy we could make your car purchase a positive experience.

February 03, 2025

I have always been very satisfied with both the quality of the service and the overall experience with the service advisor, George Abrams. More

by georgesartorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

George, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

February 03, 2025

Chris and Don are very accommodating to customers. I am very , very happy with their service. I have been to other Subaru dealers and have never been treated so well. I will keep coming back. More

by Tigylily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for sharing your experience! We're thrilled to hear that Chris and Don made such a positive impression on you. It's great to know that the level of service you received here stands out compared to other dealers. We truly appreciate your loyalty, and we can’t wait to welcome you back next time!

February 02, 2025

The service I receive is always friendly and quick. The waiting room is spacious clean and tidy. More

by HKELLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

February 02, 2025

Pleasant experience during oil change. Nice waiting room. Nice snacks and beverages. Car wash after oil change is great idea. More

by RWAYNE575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thanks RWayne, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

February 02, 2025

Prompt greeting by service attendant. Quiet comfortable sitting area to wait on car. Quick turnaround with car delivered to me in the drive-thru, out of the rain. More

by NELSONJOYNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience with us! We're so glad you felt welcomed by our team and enjoyed the comfortable waiting area. It's great to hear that we could get your car back to you quickly and keep you dry in the process.

February 02, 2025

Nick and Cole were very accommodating and sensitive to my needs. I would highly recommend them. I found them to be honest and fair. I ordered my Crosstrek in November and everything is going smoothly. 10/10 More

by WMFAZIO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the amazing review! We're thrilled to hear that Nick and Cole were able to accommodate your needs and make your experience a positive one. It's great to know that everything is going smoothly with your Crosstrek order, and we can’t wait to help you with your service needs once it arrives. We really appreciate the 10/10 stars and your recommendation—it means a lot to us!

February 02, 2025

Everyone there was exceptional especially Joel. He was a pleasure to work with along with Nick. More

by SLIG311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for the fantastic review! We're so glad to hear that Joel and Nick made your experience exceptional. It’s always great to know our team is making a positive impact, and we’ll be sure to pass along your kind words to them. We appreciate your feedback and look forward to working with you again soon!

February 01, 2025

Easy in, easy out Easy in, easy out. Wish you opened at 7:30 am so that I don't have to be late to work. Otherwise very happy More

by hesser.susan
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Abrams
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Feb 04, 2025 -

Ciocca Subaru of Pleasantville responded

Hi Susan, Thank you for the great feedback! We're so glad to hear that your experience was smooth and hassle-free. We totally understand your wish for an earlier opening time, and we'll take that into consideration as we continue to improve our service. We appreciate your kind words and look forward to serving you again soon!

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