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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,257 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,257 reviews

December 14, 2024

Everyone whom I dealt with, starting with my initial phone call to Christina, were extremely helpful and understanding of my situation. More

by SWALLOWTAILSTUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We're so glad to hear that Christina and the rest of the team were able to assist you and understand your situation. Providing helpful and compassionate service is always our priority, and we’re happy to know we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future!

December 12, 2024

Very good service. Seemed knowledgeable/diagnosed & fixed our problem. Arranged for lender car. Pleasant & straightforward. More

by lmf243
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our service team. It's great to know that we were able to diagnose and fix your issue efficiently, and that the loaner car made things easier for you. We appreciate your kind words and look forward to assisting you again in the future!

December 11, 2024

The entire process was easy. Efficient check in, timely work and I liked the video of work . More

by joanglick200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your great feedback! We're so happy to hear that your experience was easy and efficient. We’re glad you appreciated the timely work and the video update – we aim to keep our customers well-informed throughout the process. We look forward to serving you again in the future!

December 10, 2024

Cole and team treated my wife and me with respect. The team took time to answer questions and were transparent with costs. More

by JIMLENNON823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Hi Jim. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

December 09, 2024

ALWAYS RECEIVE EXCELLENT SERVICE, PEOPLE ARE FRIENDLY, EXPERIENCED & DO THEIR BEST TO MAKE YOU COMFORTABLE WHILE YOU WAIT! More

by LADYMJANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TYLER HAINES
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Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your continued trust and kind words! We're so glad to hear that you always receive excellent service and feel comfortable during your visits. Our team strives to provide a friendly and experienced experience, and we truly appreciate your feedback!

December 08, 2024

He was great. Service was quick and I like them washing my car. Although I am still dealing with the phone charger that is not working. He was not willing to take More

by jespo5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our quick service and appreciated the car wash. We apologize for the issue with the phone charger and understand your frustration. Please don't hesitate to reach out, and we'll do our best to get it resolved for you!

December 08, 2024

Professional prompt courteous friendly Answer questions. Desire to satisfy customer. Comfortable waiting area. Good communication More

by michaelamartucci.mm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're delighted to hear that you experienced professionalism, promptness, and courteous service throughout your visit. We're also glad you enjoyed the comfortable waiting area and good communication, and we truly appreciate your feedback!

December 07, 2024

Best in customer service, efficient and friendly. Very thorough. The department is clean in the atmosphere is pleasant. More

by lsoucier123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Huddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the great feedback! We're thrilled to hear that you had an efficient and friendly experience with our team. We take pride in maintaining a clean, pleasant atmosphere and providing thorough service, and we're so glad it made a positive impression!

December 07, 2024

Always good with getting me just the service I want. Comfortable waiting area with a great coffee machine. More

by bmachotka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

December 07, 2024

Friendly, courteous and professional. Easy to go to. Nice waiting area. Do not oversell. Recommend! More

by Rsk321
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, Rsk! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

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