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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,253 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,253 reviews

December 14, 2024

Very polite, respectful and helpful. It was my pleasure to work with him on my issue. More

by CHILL654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 14, 2024

Cole Bloomer help us find the red Subaru outback we really wanted. VERY pleased. Ready for our trip across country. Thank you.! More

by ECHOESOFLBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful review! We're so glad to hear that Cole was able to help you find the perfect red Subaru Outback. It's great to know you're pleased with your purchase and ready for your cross-country trip! We appreciate your feedback and wish you a safe and enjoyable journey. Thank you for choosing us!

December 14, 2024

Good dealer and I will referred my friend for buy on my dealer Ciocca great More

by RICARDOMADELON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

December 14, 2024

George was very helpful, as usual. The service was completed in a timely manner. The cost was higher than expected. More

by carolyn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your review! We're glad to hear that George was helpful and that your service was completed in a timely manner. We understand that the cost was higher than expected, and we appreciate your feedback. We always aim to provide transparency and value, and we'll work to ensure a clearer experience in the future. Thank you for choosing us, and we look forward to assisting you again!

December 14, 2024

I checked in at 8 a. m. got a cup of coffee and starting to read an article in a magazine when I was contacted by a Ciocca rep who gave me a report on the condition of my More

by RMAKO999
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your experience! We're glad to hear that your visit was quick and efficient, and that you were able to relax with a cup of coffee while we took care of your Subaru. It's great to know that our team kept you informed and got your vehicle ready in such a timely manner. We appreciate your feedback and look forward to serving you again soon!

December 14, 2024

Had a great experience. Everyone was super knowledgeable and helpful. I felt comfortable during the whole process. More

by MJLINDEMANN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, MJLindemann! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

December 14, 2024

Everyone whom I dealt with, starting with my initial phone call to Christina, were extremely helpful and understanding of my situation. More

by SWALLOWTAILSTUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
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Dec 16, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We're so glad to hear that Christina and the rest of the team were able to assist you and understand your situation. Providing helpful and compassionate service is always our priority, and we’re happy to know we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future!

December 12, 2024

Very good service. Seemed knowledgeable/diagnosed & fixed our problem. Arranged for lender car. Pleasant & straightforward. More

by lmf243
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our service team. It's great to know that we were able to diagnose and fix your issue efficiently, and that the loaner car made things easier for you. We appreciate your kind words and look forward to assisting you again in the future!

December 11, 2024

The entire process was easy. Efficient check in, timely work and I liked the video of work . More

by joanglick200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for your great feedback! We're so happy to hear that your experience was easy and efficient. We’re glad you appreciated the timely work and the video update – we aim to keep our customers well-informed throughout the process. We look forward to serving you again in the future!

December 10, 2024

Cole and team treated my wife and me with respect. The team took time to answer questions and were transparent with costs. More

by JIMLENNON823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ciocca Subaru of Pleasantville responded

Hi Jim. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

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