Ciocca Subaru of Pleasantville

Service Department has always maintained my 2018 Outback Touring very well, appointments are always kept and the quality of workmanship is excellent. After many years of driving 5,6 & 7 series BMW’s I mad Touring very well, appointments are always kept and the quality of workmanship is excellent. After many years of driving 5,6 & 7 series BMW’s I made the switch to Subaru and have never been more satisfied with a vehicle. Handling and performance are excellent and my vehicle gets the scheduled maintenance right on time. I recently had the front seats replace due to a manufacturing flaw from the seating material supplier and the Ciocca service department did an excellent job on the seat replacement. More

George was the best. Put me in a loaner car and kept me informed through the whole process. Put me in a loaner car and kept me informed through the whole process. More

Love everything about this place Great sales and service folks. The place is clean and very helpful. service folks. The place is clean and very helpful. More

A few years ago I brought my daughter to this same dealership to purchase her first car. The dealership was friendly and the whole experience left us both feeling impressed. Her car was cleaned and th dealership to purchase her first car. The dealership was friendly and the whole experience left us both feeling impressed. Her car was cleaned and the gas was topped off. She had her car serviced and the people were great. My experience has been different. I purchased the car in January. It was dark but I could see a glue like substance on the vehicle as well as a damaged driver mirror. Today the mirror was finally replaced but despite me leaving the car at the dealership all day, it still has tree sap on it. When I stated that I’ve been nervous about having the sap on the car for so long, my concern was dismissed. I’ve given the dealership three chances to clean the car and it remains dirty. People keep saying that they want me to be happy but their actions say otherwise. Now I’m asked to give them a fourth attempt to clean the car but I should mark the areas of concern. All of this makes it sound as if I’m being picky. I just want the car sap off of the car to prevent further damage. I was told that the car would be detailed yet there’s sap all over it. The rest of the car isn’t clean but I can take it to my regular detailing place. I feel like 7 weeks was more than fair. It’s stressed me out and embarrassed me. I really wanted to be a satisfied customer but I feel completely disrespected. More

Staff was friendly and the process of buying the car did not take long.The salesman took the time to go over all the features. not take long.The salesman took the time to go over all the features. More

George always does a great Job. I was in and out in less than an Hour. I was in and out in less than an Hour. More

Friendly, helpful staff stand behind their product to ensure the customer is 100% satisfied with their service department. They even gave me a loaner card to use while my vehicle was being worked on. ensure the customer is 100% satisfied with their service department. They even gave me a loaner card to use while my vehicle was being worked on. More

Everything was good. I knew what I wanted when I came in, and left with the car I wanted. I knew what I wanted when I came in, and left with the car I wanted. More

George is very good at his job. I enjoy his genuine greeting. He always keeps me updated on service being done and his on time promises are always accurate. I trust him with his re I enjoy his genuine greeting. He always keeps me updated on service being done and his on time promises are always accurate. I trust him with his recommendations. More

Chris was honest and sincere when he spoke about what they found with their inspiration. Service was fast too. they found with their inspiration. Service was fast too. More