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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,382 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,382 reviews

July 03, 2023

I’ve had no problems with bringing the vehicle in for service my appointment is always on time and they have the vehicle back within an hour while I wait More

by Thegeb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McCusker
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Thegeb69! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Jul 05, 2023 -

Thegeb69 responded

You’re very welcome keep up the good work

July 02, 2023

Excellent service by customer oriented and friendly personnel. Appointment was on time and done timely. More

by LPJANSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh. In Service
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 02, 2023

My happiness there one objective proven over and over again alway checking if there's anything else they can do to make my car me happy high recommend service department More

by Dan hopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Simms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bekete
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Dan, finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 01, 2023

J. Junk has always been cordial and thorough in processing service materials. Always pleasant. Just because many local dealers or car repair shops charge a rate for service similar to Ciocca, do More

by sgrandma514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Junk
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We apologize if you feel we have high rates, we will review your comments with our team.

Jul 06, 2023 -

sgrandma514 responded

Seldom have I ever had a response back from a survey. I appreciate that you are going to review my concern for service cost. Cars are necessary in our lives for multiple purposes.. My Subaru cost me $15,000 more than my three bedroom ranch house that was on an acre of land. I know the economy has a lot to do with cost, but that doesn't mean people can afford the high service and repair costs.. My service cost me approx. 540 dollars. Never in my life have I spent this much money on other vehicles such a a Jeep Wagoneer, Toyota 4-Runner or a Honda Pilot. Surely the Ciocco conglomerate can afford a service cost reduction for its customers.

July 01, 2023

Excellent experience to get into a new Subaru lease. My sales person Doug was very nice and helpful. More

by DW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Flitcroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela, Tyler Haines
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

DW, We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

July 01, 2023

Everyone we talked to was pleasant, professional, and clear about what was going on throughout the buying process. More

by Hestenberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McCusker
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Hestenberg, finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

July 01, 2023

Very good overall several small issues that will be discussed with Joel or other staff. More

by CJMTM4195
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Hi CJMTM, thanks for the recommendation. Our team at Ciocca Subaru of Pleasantville values your feedback and looks forward to seeing you again soon.

June 30, 2023

Friendly staff, transparent service. I love the video you get while be serviced, it explains the service preformed on my car. More

by MRMARIGLIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Pizzi
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 30, 2023

Service was timely and complete. Staff friendly and totally professional.I am vey pkeased with my experience there, More

by russakow
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe from Service
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Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, russakow! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 30, 2023

Josh Junk was my service technician. His crew did a fantastic job. Each time I’ve come for service. I’ve been wowed by the service. Great people. Phil D More

by Phil
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Junk
Report | Print
Jun 30, 2023 -

Ciocca Subaru of Pleasantville responded

Hey Phil, we are so happy to hear we have given you awesome service during every visit. We will do everything we can to keep that going! Thank you for the kind review.

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