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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,382 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,382 reviews

July 09, 2023

My agent was extremely knowledgeable and very nice. The purchase process was easy. They were very patient with my decision making process. More

by MLS511
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Flitcroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

July 07, 2023

Quick. Efficient. Great at explaining prices and what’s happening with the car. Happy to take my car here for service. More

by 84.SARAH.BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Cesaretti, Ryan McCusker
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

SARAH.BROWN, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 07, 2023

Everyone there in service is pleasant, knowledgeable, friendly, always a great experience, recommended to others, will return in future for my car needs More

by BRDWALKR8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, George in service
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, BRDWALKR8! If there is anything else we can do to help just let us know! Have a great day!

July 07, 2023

They were very friendly and helpful. The job was completed very quickly considering it was a big job and over a holiday. More

by Dkrayesky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

We're so glad to hear it! Thank you for the great review, Dkrayesky! We're always here to help if anything else comes up!

July 06, 2023

Joseph did an amazing job working on my car. Great job at fixing the breaks and seized caliper. Josh was awesome setting everything up. Thanks guy! More

by AMorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Josh
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

AMorris, thank you so much for your kind words! We are thrilled to hear that you had an amazing experience at our dealership. Providing exceptional service and genuine care for our customers is always our top priority.

July 06, 2023

I felt taken I was advantage of by this dealership over charged immensely, for services that seemed unlikely preformed, More

by michelled930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure service department
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Jul 10, 2023 -

Ciocca Subaru of Pleasantville responded

Hi Michelle, we apologize for your experience with our Service Department. We strive to offer the best, up-front service and we are sorry we missed the mark for you here. We understand a manager has already reached out and offered a complimentary service to you. If there's anything else we can do, please reach out to us at (866) 771-8269. Thank you for your feedback.

July 06, 2023

The customer service is excellent. George has helped us maintain our Suburu’s. He is pleasant and remembers to check everything. More

by Brown Sunflower
Recommend Dealer
Yes
Employees Worked With
George in parts and service
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Jul 14, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had an amazing experience with our dealership and that our team provided you with exceptional service.

July 05, 2023

Always an incredible experience. Have now bought 3 cars for ourselves Crosstrek Sport, Brz and now a Limited Wrx. Also brought a close family friend who bought a new Forester Sport. More

by MAYERJPAULA2100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Junk. Service manager. One of the main reasons we come back. Service is always exceptional. , Tyler Haines
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, MAYERJPAULA2100! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 04, 2023

Nick was very easy to work with! He knew all about the vehicle and answered all our questions! Would recommend him to anyone looking to purchase a new car. More

by JEN99H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Jen, we know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

July 03, 2023

Maintenance was performed as described. Service representative was friendly and knowledgeable. All coupons that were applicable were accepted. More

by soltromb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Junk
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for trusting us with the service of your vehicle and taking the time to leave an excellent review. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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