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Ciocca Subaru of Pleasantville

Pleasantville, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,374 Reviews
When you shop for a new vehicle or explore service options around Pleasantville, you need a dealership you can trust to be upfront about how to service your needs. Here at Ciocca Subaru of Pleasantville, we strive to provide excellent customer service in every interaction. Not only are we looking to provide a world-class customer experience, we also value our employee happiness and community involvement. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across New Jersey and Pennsylvania to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you. We can't wait to find the perfect solution for you at our Subaru dealership!
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401 W Black Horse Pike

Pleasantville, NJ

08232

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Showing 1,374 reviews

January 10, 2025

Who is George Abrams? Salesman said tire rotation was included. I was charged extra. Bad communication. Still waiting for vehicle manual months later. Got a call that I fa More

by HPMOCNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Henry
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Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your feedback. We sincerely apologize for the miscommunication you experienced regarding your tire rotation and vehicle manual, as well as the confusion about the title pickup. This is certainly not the standard of service we strive to provide, and we appreciate you bringing these concerns to our attention. We understand how frustrating it can be when expectations are not met, and we will work to ensure better communication moving forward. Regarding the survey timing and questions about people you didn’t interact with, we’ll make sure to review and improve our process so that it’s more relevant to your experience. If you'd like to discuss this further or have any other concerns, please don’t hesitate to reach out directly.

January 10, 2025

From the moment I walked in to the dealership, when I came back and signed paperwork everybody was wonderful, professional, friendly, very helpful. I've dealt with Subaru in Pleasantville before, never h More

by SNJKATHY70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words! We're thrilled to hear that your experience with us was so positive, from start to finish. It’s great to know that Cole’s follow-up call was helpful as well. We truly appreciate your loyalty and look forward to continuing to provide excellent service. If you ever need anything, don't hesitate to reach out. Enjoy your new Subaru!

January 10, 2025

I believe they are honest. They don’t try to sell service that are not needed. Their prices are fair. More

by ARTSLOMINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind review! We're thrilled to hear that you appreciate our honesty and fair pricing. Our goal is always to provide the best service without pushing unnecessary products or services. We look forward to continuing to serve you!

January 10, 2025

Great service! Friendly staff! And they are all very efficient. I am pleased to do business at this location. More

by ericcfernandez711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 07, 2025

Good array of snacks that are readily available to sample and enjoy . We especially enjoyed the Subaru Taco Fiesta cart and the various varieties of margaritas. More

by S.IMPERIALE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Flitcroft
3.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Huddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Carapella
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Ciocca Subaru of Pleasantville responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

January 06, 2025

I asked for a new wiper blade and was charged for an install fee and was never told above that till I got billed More

by DAWAL2170
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your feedback. We apologize for any confusion regarding the installation fee for your wiper blade. Our goal is to ensure clear communication, and we're sorry that this wasn't fully explained to you upfront. We’ll certainly take your comments into consideration to improve our transparency moving forward. If you'd like to discuss this further or if there’s anything else we can do to address your concerns, please don’t hesitate to reach out. We appreciate you bringing this to our attention.

January 06, 2025

We had surprisingly great time picking out our cars. Everyone was very upbeat, attentive and helpful. I love both cars. The range on my Solterra needs to be about 100 miles more and the charging time More

by SJC538
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Bloomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santino Botto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the great review, SJC! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 05, 2025

Excellent and professional service. Long time customer. Highly recommended. Give it a try: Happy New Year! More

by SNAYOWITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your kind words and continued loyalty as a long-time customer! We're thrilled to hear that you've had excellent and professional service with us. Your recommendation means a lot, and we truly appreciate you taking the time to share your experience. Wishing you a Happy New Year as well, and we look forward to serving you again soon!

January 05, 2025

It took over an hour, closer to an hour and a half for an oil change. I thought that was to long. More

by flyerscrazy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carapella
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 05, 2025

Accommodating, knowledgeable and patient staff. A great dealership from start to finish. Thank you very much! More

by LILBUDDY645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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