Ciocca Subaru of Philadelphia - Service Center

This dealership is fantastic. I love the way they coordination to make sure you are 100% satisfied. I love the way they coordination to make sure you are 100% satisfied. More

Got a nail in the tire of our Ascent the weekend before leaving for a long drive down the coast. Even though it was a Saturday morning when I called they were able to get me in the same day to repair the t leaving for a long drive down the coast. Even though it was a Saturday morning when I called they were able to get me in the same day to repair the tire. Customer service from Nicole was outstanding as well as with the gentleman who I spoke to on the phone to book the appointment. Once arrived we just pulled up to automatic doors in the service bay and dropped the car off with service dept. About an hour later (they ended up having to replace the whole tire due to location of the nail puncture) we were done and on our way and being that we purchased this vehicle from Ciocca with the tire and wheel protection the replacement was at no cost to us. Nicole kept us updated via text on the status of the car as well when they needed to replace the tire instead of repair the tire. Bonus for there being a park right across from the service bay so you can relax there while waiting for your vehicle if you don’t want to wait in their waiting room (which is also spacious and has a big screen tv). This is a new facility so the service bay and waiting rooms were very nice and a night and day difference from dealing with Jeep service departments and their staff. More

First service visit for routine service, and State inspection. The process could’ve been easier starting with booking the appointment to Jeremy‘s check in and updates. I even ran into Gregg Ciocca wh inspection. The process could’ve been easier starting with booking the appointment to Jeremy‘s check in and updates. I even ran into Gregg Ciocca while I was waiting for the Lyft Jeremy set up to take me home. He couldn’t have been nicer. Meeting him, I understand why Jeremy and all of the associates at Ciocca are so nice. More

The service department is excellent. Very efficient and my service was completed in less than an hour. Very efficient and my service was completed in less than an hour. More

Wow! First, I have to say that Meghan D. is the best service advisor they have! Not that the rest aren’t great, but Meghan is just that special! She kept First, I have to say that Meghan D. is the best service advisor they have! Not that the rest aren’t great, but Meghan is just that special! She kept me in the loop the entire time, and worked with me to ensure that everything got resolved quickly and efficiently! I am so thankful for Ciocca Subaru of Philly for taking care of me and taking care of my car!! I also interacted with Luke R., Antonio R., and Thien T. - all super professional, personable, and so helpful! I gotta say, taking your car in for service is usually not a great experience (obviously - something has gone wrong!) but somehow Ciocca Subaru makes it enjoyable…?! I am so thankful for the Ciocca Subaru team, and especially Meghan! More

Everyone was fantastic! Jose in Customer Service who took my initial call could not have been better! Steve in customer transportation was so delightful & Matthew in Operati Jose in Customer Service who took my initial call could not have been better! Steve in customer transportation was so delightful & Matthew in Operations made the whole experience that much easier. This level of customer service is great! Yes my car is driving like new too! Thank you More

The service great I'm very happy to have that company they do very good job they have very great team always have see new customers people willi like the service the company give company they do very good job they have very great team always have see new customers people willi like the service the company gives too us More

They provide a comfortable waiting area while car is serviced. Professional and courteous staff complete work in a timely fashion. Nice environment to be in. serviced. Professional and courteous staff complete work in a timely fashion. Nice environment to be in. More

Friendly and courteous staff, quick service. Service was completed in a timely manner,quicker than I expected. Service was completed in a timely manner,quicker than I expected. More

I was treated so well it felt like I was at a spa. Everybody, from the moment I got to the service department, treated me with respect. The waiting area was spacious and comfortable. I was given vid Everybody, from the moment I got to the service department, treated me with respect. The waiting area was spacious and comfortable. I was given video updates which reduced anxiety about my car. I highly recommend Ciocca Subaru service center. More