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Ciocca Subaru of Philadelphia - Service Center

Philadelphia, PA

4.8
35 Reviews

35 Reviews of Ciocca Subaru of Philadelphia - Service Center

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June 02, 2024

Very knowledgeable, excellent service! They could not have been more accommodating in dealing with a difficult lug nut problem. More

by Carina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Every service appointment here is the best experience! Always professional, friendly and competent, even the coffee is excellent. More

by Jcohen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole McGill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Ciocca Subaru of Philadelphia responded

Jcohen, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

May 08, 2024

I have been buying cars and having them serviced by Ciocca for several years. Their sales and service teams are excellent. All of their staff are knowledgeable and very conscientious. I will not buy a More

by Ralph E
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Killough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Ciocca Subaru of Philadelphia responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business, Ralph!

April 16, 2024

He explained the model of the car very carefully in the car purchase stage and helped the guests find the most suitable car. He is patient with his guests. He's a very good salesman. More

by kl809
Recommend Dealer
Yes
Employees Worked With
Chris Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Chaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

April 10, 2024

Great service and follow up from the staff at Ciocca. Very efficient and am pleased with the help on my sale . More

by l.sansivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aarron Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole McGill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, l.sansivero! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

April 01, 2024

This dealership is so friendly, spacious and filled with snacks for your wait. I was able to do some work while I waited and that saved a lot of personal time. Total confidence in this team of professionals More

by vrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

March 06, 2024

Fantastic service! Easy to get an appointment and very fast service. I really like the updated text messages. More

by nettasumner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

February 28, 2024

Service advisor went above & beyond promoting excellence customer service. Keep up the good work Tks More

by U. S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Subaru of Philadelphia your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

February 08, 2024

Always a delightful experience at Ciocca Subaru of Philadelphia. The service advisors go above and beyond the call of duty. They really care deeply about their customers. More

by Big Spats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehgan Dornisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you very much for such a great review, Big Spats! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

January 19, 2024

Everyone was super friendly and helpful. My car was serviced in a timely manner. They made sure all of my questions were answered. More

by Jsinca6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
Jan 19, 2024 -

Ciocca Subaru of Philadelphia responded

We're so glad to hear it! Thank you for the great review, Jsinca! We're always here to help if anything else comes up!

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