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Ciocca Subaru of Philadelphia - Service Center

Philadelphia, PA

4.9
57 Reviews
Call Service Center (484) 455-4213

57 Reviews of Ciocca Subaru of Philadelphia - Service Center

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November 28, 2024

Service department is responsive and keeps owner informed. Making the trip into Philadelphia is worth it More

by Skywalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
Report | Print
Dec 02, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you very much for such a great review, Skywalker! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 25, 2024

Satisfied customer here! ! and will return again and again, I am grateful and thankful, Truly More

by brian.burnett19132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
Report | Print
Nov 25, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for your kind words! We're thrilled to hear that you're a satisfied customer and appreciate your continued trust in us. We're grateful for your support and look forward to serving you again and again.

November 07, 2024

Very easy to get car serviced, fantastic waiting area, service rep very friendly and answered all my questions. Waiting time was not long. More

by Poneill230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 31, 2024

Minor issues, service tech Michael was great. No next oil change sticker, oil hand print around window, oil drips inside on door. Other than that it is usually 5 Star. More

by Ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
Report | Print
Nov 05, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for the review regarding our service department, Ds! We apologize for the sticker and the drips/dirtiness. We will be sure to review your comments with our team to ensure this does not happen again. We appreciate your feedback.

October 29, 2024

15 year old Forester received service. Dealer did great Job. Would recommend to all Subaru owners. More

by vfranks06
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
Report | Print
Oct 31, 2024 -

Ciocca Subaru of Philadelphia responded

We appreciate you taking the time to write us a review, vfranks! Please let us know if we can do anything else to help!

October 25, 2024

Friendly service advisors and fast service and a video of the inspection and car wash. More

by redding.rick1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Fleming
Report | Print
Oct 28, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, Rick! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 18, 2024

Great service, they take care of you and your car, service writers are great. Michael took care of everything. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
Report | Print
Oct 18, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, Ed! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 09, 2024

Great service , perfect timing , washed my car, relaxed in showroom with snacks and coffee , very nice people to deal with. A very nice experience. Thank you . More

by Herm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

October 06, 2024

Mr. Matthew Strausser was very helpful and professional. He made sure I understood why check engine light came on and what repairs were needed. Would definitely recommend friends and family. More

by bankdogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser, Nicole McGill
Report | Print
Oct 08, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Subaru of Philadelphia your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

September 28, 2024

Reliable service, clean facility, pleasant and informed staff. No pressure sales team. Really appreciate the loaner vehicles More

by M Bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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