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Ciocca Subaru of Philadelphia - Service Center

Philadelphia, PA

4.9
53 Reviews

53 Reviews of Ciocca Subaru of Philadelphia - Service Center

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October 29, 2024

15 year old Forester received service. Dealer did great Job. Would recommend to all Subaru owners. More

by vfranks06
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
Oct 31, 2024 -

Ciocca Subaru of Philadelphia responded

We appreciate you taking the time to write us a review, vfranks! Please let us know if we can do anything else to help!

October 25, 2024

Friendly service advisors and fast service and a video of the inspection and car wash. More

by redding.rick1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Fleming
Oct 28, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, Rick! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 18, 2024

Great service, they take care of you and your car, service writers are great. Michael took care of everything. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, Ed! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 09, 2024

Great service , perfect timing , washed my car, relaxed in showroom with snacks and coffee , very nice people to deal with. A very nice experience. Thank you . More

by Herm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

October 06, 2024

Mr. Matthew Strausser was very helpful and professional. He made sure I understood why check engine light came on and what repairs were needed. Would definitely recommend friends and family. More

by bankdogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser, Nicole McGill
Oct 08, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Subaru of Philadelphia your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

September 28, 2024

Reliable service, clean facility, pleasant and informed staff. No pressure sales team. Really appreciate the loaner vehicles More

by M Bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 08, 2024

From making the appt to driving away, this was hands down the BEST dealership experience! First I called to see if i could get appt to get my car inspected and they gave me one for later that day! Great! More

by dmhonor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole McGill
Aug 08, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 31, 2024

Best dealership I have ever dealt with, service department is great, nothing but great service since I purchased my Crosstrek in 2023. I’m always telling people nothing like a Subaru. More

by JoAnn Doughty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mehgan Dornisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Ciocca Subaru of Philadelphia responded

We are so glad to hear this, JoAnn! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 02, 2024

Very knowledgeable, excellent service! They could not have been more accommodating in dealing with a difficult lug nut problem. More

by Carina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 29, 2024

Every service appointment here is the best experience! Always professional, friendly and competent, even the coffee is excellent. More

by Jcohen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole McGill
May 30, 2024 -

Ciocca Subaru of Philadelphia responded

Jcohen, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

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