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Ciocca Subaru of Philadelphia - Service Center

Philadelphia, PA

4.9
53 Reviews
Call Service Center (215) 608-4100

53 Reviews of Ciocca Subaru of Philadelphia - Service Center

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February 28, 2025

Thank you for the great service with the last minute inspection. Grateful for the walk around video and loaner car. More

by mtgeiger3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio and the loaner car rep
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Mar 03, 2025 -

Ciocca Subaru of Philadelphia responded

Thank you so much for your kind review! We're so glad we could assist with your last-minute inspection and that the walk-around video and loaner car made the process easier for you. We truly appreciate your feedback and are happy to have been able to help. If you need anything else, don't hesitate to reach out!

February 27, 2025

Stephanie was great annd responsive and the service was really efficient. I have only good things to say. More

by balamullins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Feb 27, 2025 -

Ciocca Subaru of Philadelphia responded

Thank you for the wonderful feedback! We're so glad to hear that Stephanie provided you with great service and that everything was efficient. It's fantastic to know you had a positive experience, and we truly appreciate your kind words. We look forward to serving you again in the future!

February 13, 2025

Great service every time. Prompt and courteous. They thoroughly go over everything about your vehicle and give detailed explanation. More

by Big Spats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Ciocca Subaru of Philadelphia responded

Thank you so much for your kind words! We're thrilled to hear that you consistently receive great service from us. Providing prompt, courteous, and thorough care is always our goal, and we're glad you feel that we’ve delivered. We truly appreciate your trust in us and look forward to continuing to take care of your vehicle in the future!

December 23, 2024

Matthew Strausser kept me informed of the status of my car as a part was needed and it took a week for it to come in. I appreciated being kept up to date. More

by Budmoho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
Report | Print
Dec 23, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you very much for such a great review, Budmoho! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 21, 2024

I’ve been at this dealership a few times and will continue to have my vehicle serviced here More

by wanda
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Glenn
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Dec 23, 2024 -

Ciocca Subaru of Philadelphia responded

Wanda, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 03, 2024

Efficiency was incredible. The garage was cleaner than a hospital. Treated with courtesy. Comfortable waiting area. Auxiliary staff very pleasant. Thank you for a surprisingly More

by dfwas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Dec 05, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that our efficiency, cleanliness, and customer service exceeded your expectations. We're also glad you enjoyed the comfortable waiting area. We truly appreciate your feedback and look forward to providing you with another excellent experience in the future!

November 28, 2024

Service department is responsive and keeps owner informed. Making the trip into Philadelphia is worth it More

by Skywalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Strausser
Report | Print
Dec 02, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you very much for such a great review, Skywalker! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 25, 2024

Satisfied customer here! ! and will return again and again, I am grateful and thankful, Truly More

by brian.burnett19132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you so much for your kind words! We're thrilled to hear that you're a satisfied customer and appreciate your continued trust in us. We're grateful for your support and look forward to serving you again and again.

November 07, 2024

Very easy to get car serviced, fantastic waiting area, service rep very friendly and answered all my questions. Waiting time was not long. More

by Poneill230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Boulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 31, 2024

Minor issues, service tech Michael was great. No next oil change sticker, oil hand print around window, oil drips inside on door. Other than that it is usually 5 Star. More

by Ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Ciocca Subaru of Philadelphia responded

Thank you for the review regarding our service department, Ds! We apologize for the sticker and the drips/dirtiness. We will be sure to review your comments with our team to ensure this does not happen again. We appreciate your feedback.

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