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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,896 Reviews

167 NJ-31

Flemington, NJ

08822

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3,896 Reviews of Ciocca Subaru of Flemington

November 25, 2023

Everyone was very helpful & friendly. They made every part of the process of buying a car easy. If I need another vehicle, this is where I'll come. More

by FDURE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gansfuss, Tom Plante, Michael Castor
Nov 27, 2023 -

Ciocca Subaru of Flemington responded

We're delighted to know that our team at Ciocca Subaru of Flemington made your car buying process easy and enjoyable. We appreciate the support, and look forward to assisting you with any future vehicle needs!

November 25, 2023

It was efficient but when My car was finished with service no one informed me. More

by ALLYPARIS17
Recommend Dealer
Yes
Nov 27, 2023 -

Ciocca Subaru of Flemington responded

I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Michael Castor - General Manager - mcastor@cioccadealerships.com

November 25, 2023

No real complaints. Staff was helpful and friendly and followed up with some issues I had afterwards. More

by enge.moui
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wood, Eric Henderson, Zach McLeish
Nov 27, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know our team at Ciocca Subaru of Flemington was able to assist you and follow up on your concerns. Thanks for sharing your experience with us!

November 24, 2023

2 many calls/reminders! my appointment was at 9 & service didn’t started till 3pm More

by COLEENRUGGIERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Aranjo
Nov 27, 2023 -

Ciocca Subaru of Flemington responded

Hi Colleen, We understand your concerns and appreciate you leaving us your feedback. We will share this with the team and hope you will reach out to discuss these concerns with us soon. Thank you, Michael Castor - General Manager - mcastor@cioccadealerships.com

November 24, 2023

The service center at Ciocca Subaru is wonderful. The sales department, however, feels predatory. I sat for 2 whole days, 8 hours a day with very little communication. The second day, I only anticipa More

by RACHEL.MASCITELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Homeijer
Nov 27, 2023 -

Ciocca Subaru of Flemington responded

Rachel, I'm sorry to read about your experience with our sales department. We aim for clear communication and a smooth process, so it's disappointing to learn that we fell short during your visit. Your feedback is important as it helps us improve our services. If you're open to discussing this further or have any other concerns, please don't hesitate to reach out. Thank you, Michael Castor - General Manager - mcastor@cioccadealerships.com

November 24, 2023

We always have a great experience at Ciocca Subaru of Flemington. The staff are always professional, knowledgeable, and courteous. Both Hector and Drew from Service went over and above to answer all of m More

by DLAT0340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Acevedo
Nov 27, 2023 -

Ciocca Subaru of Flemington responded

We're delighted to know that you had a great service experience with Hector and Drew at Ciocca Subaru of Flemington. Thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels!

November 24, 2023

Everything went according to plan Scheduled oil hange. Waited for vehicle, was told 90 minutes and that is how long it took More

by ITGEFF
Recommend Dealer
Yes
Employees Worked With
Drew
Nov 27, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know that your visit for an oil change at Ciocca Subaru of Flemington went exactly as planned! We appreciate the feedback and look forward to serving you again in the future.

November 23, 2023

Very thorough and efficient service. The use of video to document issues and communicate with owner is great. Staff is courteous. Accommodations for waiting customers is OK but not excep More

by RFALOTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 24, 2023 -

Ciocca Subaru of Flemington responded

We appreciate your feedback! It's great to know that you found our service at Ciocca Subaru of Flemington efficient. We're always looking for ways to improve, so we'll take note of your comments about the waiting area. Thank you for choosing us! We'll see you next time. Safe travels!

November 23, 2023

Everything was addressed and taken care of . Great Candie was very helpful . With going through the process . More

by THOMASKAIN44
Recommend Dealer
Yes
Employees Worked With
Michael Castor, Michael Castor
Nov 24, 2023 -

Ciocca Subaru of Flemington responded

Hi Thomas! We're glad to know that Candie and our team at Ciocca Subaru of Flemington were able to assist you effectively. Thanks for your feedback!

November 23, 2023

I’ve been coming here for about 23 years (3 Subarus) and I’ve always been treated well. The waiting room trailer is fairly comfortable. The service advisors keep me informed as the car is serviced and the More

by NAOMI99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Giganti
Nov 24, 2023 -

Ciocca Subaru of Flemington responded

Hi Naomi! We're so glad you have been with us for 23 years at Ciocca Subaru of Flemington! It's great that our service advisors and facilities meet your expectations. We appreciate the feedback, here's to many more years together!

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