Ciocca Nissan of York

Never again! Update Update to this review: I was recently contacted by Apple Nissan and asked to meet with a team of people to discuss this issue. The people that I have Update to this review: I was recently contacted by Apple Nissan and asked to meet with a team of people to discuss this issue. The people that I have worked with previously are no longer employed at Apple. The new management was extremely helpful and they understood my concerns. They met with my husband and I two days in a row to work out an agreement that we were both comfortable with. I am very thankful for the determination of Brett, Jay, Ernest and especially Jonathan for helping to resolve an issue that was not theirs to begin with. These guys definitely took the time to understand why I felt unsafe in that vehicle and spent hours helping me to make a choice that would ensure my peace of mind. I am truly grateful for the opportunity to work with them and will be going back in the future to have my Altima serviced. Again, thank you guys for helping to resolve my concerns. Absolutely horrible experience! Purchased a used vehicle with a warranty. The night I left the dealership with it, numerous dash light codes came on. Called in since they were then closed and took it back in the morning. Since the codes were no longer on they told me to keep driving it until they came on and bring it back so that they could scan it. Every time I took it in I was told the lights needed to be solid, not blinking. In the first 6 months it needed to be towed 3 times! Each time it was there they made a few small repairs, which I helped to pay for but still couldn't figure out the problem. I told them about a document that I had which showed a factory recall replacement which mentioned at the bottom that the customer was complaining of multiple dash light codes ( one of my complaints as well) however, this document on their letterhead was dated over a week before I purchased the vehicle!!! After the warranty ran out, I was told that they were not going to help with the vehicle any longer because it was out of warranty. They said that it isn't the same issue even though it has continued to do the same thing as the first time. I contacted the Attorney Generals office who attempted to mediate. I told them that I did not want the vehicle and after a few more months, they offered to trade it in. I told them I needed something comparable, all wheel or 4 wheel drive with 7 passenger seating. However, due to all of the negative equity my payments for this piece of junk they sold, they said they could get me into a new Nissan Altima (completely blacked out - which I didn't need) but my payments would be over double what I was paying for my SUV! It didn't have either of the options I told them I needed. This has been such an awful experience and I would not recommend them to anyone! The way the GM treated me is ridiculous and the fact that they say I am responsible for the entire balance of the negative equity is unbelievable! They sold me this vehicle and they knew about the issues! I have numerous photos and videos of all of the lights, the grinding noise it makes, how it bucks and the smoke coming from under the hood. I zoomed in on the area that was glowing bright red. I put them on a USB and attached it to my spare key when I took it in. Still nothing..... I have had to pay for towing fees, rental cars for weeks on end while they kept the vehicle and still no answers!!! I have been stuck driving this piece of junk that I do not feel safe in because the trade in value is so much less than I owe due to the condition of the vehicle. I could take it and try to trade it in when it isn't acting up, in hopes that it won't do anything while they appraise it but then someone else would be stuck in my position down the road! This car should NEVER have been sold at what many people call a reputable dealership. Well, I can tell you that I have spoken not only with the GM at Nissan but I also spoke with the VP at Stewart Companies which owns Apple Automotive Group. Both who say they are going to help and yet, June will be 2 years that I have been stuck paying payments, repairing things that do not fix the issue and driving a vehicle that is probably going to blow up some day! More

The BEST experience I contacted apple nissan looking for a better vehicle then the one I was currently driving. I was contacted by Ernest Hughes. I explained to him what I contacted apple nissan looking for a better vehicle then the one I was currently driving. I was contacted by Ernest Hughes. I explained to him what I was looking for and that my credit wasn’t the best. Well Ernest found me two Jeep Grand Cherokee. Unfortunately they were sold before I could come look at them. But Ernest did not give up. He stayed in contact with me and continued to look for a vehicle that would be perfect for me. I saw a Subaru Impreza on the website and told Ernest I was interested. He did everything he could along with the staff at apple nissan to get me into a vehicle. I’m now a proud own of a Subaru Impreza. I live 2 hours away but to me it was worth the drive. I would recommend if you need to purchase a new vehicle go to Apple Nissan More

Ernest I love my new car Ernest was the best he made sure I was in great hands he took his time with me to make sure I was doing the right thing I really appreciate him thank Ernest was the best he made sure I was in great hands he took his time with me to make sure I was doing the right thing I really appreciate him thank you so much😍?? More

Very happy I was very happy with the welcoming and very friendly atmosphere they all make you feel at ease thank you so very much I love my car thanks again I was very happy with the welcoming and very friendly atmosphere they all make you feel at ease thank you so very much I love my car thanks again More

Purchase Had the best experience ever purchasing a new vehicle at this dealership. Everything was hassle free & Adam was very knowledgeable about the Nissan pr Had the best experience ever purchasing a new vehicle at this dealership. Everything was hassle free & Adam was very knowledgeable about the Nissan product. Great finance team as well... no pressure to purchase additional products for vehicle. More

My experiience was very welcoming and helpful I would recommend this dealership to any of my family or friends looking for a vehicle everyone was polite and welcoming. I am pleased that they work I would recommend this dealership to any of my family or friends looking for a vehicle everyone was polite and welcoming. I am pleased that they work with me. More

A pleasant experience Our experience with Sebastian was pleasant and enjoyable from the beginning. He listened to us and showed us what he had that fit our criteria. He an Our experience with Sebastian was pleasant and enjoyable from the beginning. He listened to us and showed us what he had that fit our criteria. He and Jon, the sales manager, led us through the paperwork with ease. I would recommend them to anyone. More

Most excellent experience! Second new purchase. My wife and I decided it was time to upgrade from our 3 and a half year old Versa to a 2017 Rogue. Ernest Hughes made the whole experience painless! H My wife and I decided it was time to upgrade from our 3 and a half year old Versa to a 2017 Rogue. Ernest Hughes made the whole experience painless! He is a pleasure to do business with. The whole team really came together for my family. We couldn't be happier! Thank you! More

Great Experience From the moment I walked into the delearship I felt welcomed. Ernest Hughes was wonderful and he answered any questions I had. Everyone was very frien From the moment I walked into the delearship I felt welcomed. Ernest Hughes was wonderful and he answered any questions I had. Everyone was very friendly. I got to leave with my car the same day. Overall great experience. More