Ciocca Kia of Ewing

Just had a not so nice call with a woman named IVORY who works in the service department. I explained to her that I have an appt already on the books, but my car will not start so I would need to have it to works in the service department. I explained to her that I have an appt already on the books, but my car will not start so I would need to have it towed to the dealership today. Things were going well up until the point where she asked me for my name. I gave her my name and asked for hers as well. She stated that her name was Ivory but refused to give her last name. I did make a comment that it seemed evasive to not want to give her last name but I was fine with it. This UNHINGED woman proceeded to yell at me that she doesn't give her last name because her son was murdered 2 years ago. I then yelled right back at her that I didn't kill her son. She then hung up on me. I called back and reported her to her manager Lisa. I reported her because I think she may need to seek counseling. If asking her for her last name is triggering a traumatic experience, then maybe she should not be answering phones. I do not want this woman to lose her job or anything like that, but maybe a change in duties might be helpful. Briana Blackshear More

We had the opportunity to lease a Kia Telluride from Yasir and Frank. We had an amazing experience and will absolutely be back for many vehicles in the future. We have never experienced this level of cu Yasir and Frank. We had an amazing experience and will absolutely be back for many vehicles in the future. We have never experienced this level of customer service, it was outstanding! They went above and beyond and I could not recommend Frank and Yasir more. More

After many calls,going to 2 different repair shops,and not being able to travel far all summer. I finally found out what was wrong with my car. I don't know why the part failed because I did all the requi not being able to travel far all summer. I finally found out what was wrong with my car. I don't know why the part failed because I did all the required maintenance for my car on time for 7 years. I want to thank my service advisor Charles for fixing the problem. It turns out it was the catalytic converter, so Kia agreed to fix it with a one time Good will repair , and I paid for the labor. I was okay with that I needed my car working properly. Charles provided great customer service, and I bought my car in the morning he made sure I had my car repaired by the mid afternoon Thanks. Thank you Cicioca Kia for Great service I will maintain being a loyal customer. When I bought my car my sales representative told me to only let a Kia dealer work on your car. LookIng forward to continued GREAT SERVICE 👌👍😊 More

I emailed the dealer several times and was told that they had several Kia Sportage hybrids. When I asked for a price, I never got a response. I drove an hour to look at the vehicles. I met with Sam at t they had several Kia Sportage hybrids. When I asked for a price, I never got a response. I drove an hour to look at the vehicles. I met with Sam at the dealership. He was personable and told me that they did not have the vehicles. He also told me that they were 3.5k over msrp. This all could have been communicated via email. I do not fault the sales person as he was honest and apologetic. The dealership/management need to get their act together. It was a total waste of time. More

Worst experience in my life at a dealership. I met with Steven Taylor who was a classic underhanded dealer. They have bad customer service and are rude people. DO NOT WORK WITH THIS DEALERSHIP I met with Steven Taylor who was a classic underhanded dealer. They have bad customer service and are rude people. DO NOT WORK WITH THIS DEALERSHIP More

Scott Harvey Subaru did an excellent job in all aspects of my Crosstrek purchase. Subarus are great vehicles, and this is my 5th. My family now has 3, two Crosstreks and an Outback. The employees I dealt w of my Crosstrek purchase. Subarus are great vehicles, and this is my 5th. My family now has 3, two Crosstreks and an Outback. The employees I dealt with were Dennis in Finance and Billy Taylor in Sales. I do not live in the area and I appreciate the fact that they handled the paperwork expeditiously as I had a long drive home. I've spent over 6 hours buying a car once, and here I was in and out in under an hour. It's 3 weeks later and I've already received the title and Billy called today to tell me the registration and plates are in the mail. I'd highly recommend this dealer for your car purchase or lease.Thanks, Scott Harvey for a pleasant experience! More

After searching for a K5 EX since May at other dealerships we called Jeff Seiken at 6:30 p.m. and by 10:30 a.m.the next day , Jeff had found me the exact car I wanted.....It arrived as promised in dealerships we called Jeff Seiken at 6:30 p.m. and by 10:30 a.m.the next day , Jeff had found me the exact car I wanted.....It arrived as promised in about 1 week. We have never had a more organized and efficient salesperson...He was honest and professional and knew all the answers to our questions. It was such a relief to have this kind of support at the end of my 3 year lease. We are most grateful for his excellent help... Bob will be calling on Jeff to purchase his next lease as will I. Sissy and Bob More

I purchased a 2022 Kia Sportage today. The salesman Bernard P. 5 stars and 2 thumbs up! Thank you for a making my experience a great one. I’m totally satisfied!!! Bernard P. 5 stars and 2 thumbs up! Thank you for a making my experience a great one. I’m totally satisfied!!! More

Selected vehicle on website, had trade evaluated, came to financing. Vehicle showed both "your price" and "final price," which was MSRP ($42,980), before trade value was applied. When I contacted dealer to financing. Vehicle showed both "your price" and "final price," which was MSRP ($42,980), before trade value was applied. When I contacted dealer to ask why I did not have the option to pay all cash, I was told that the price ("your price" and "final price") did not include the premium on the vehicle and that they were "trying to fix" this on the website. This is false advertising, plain and simple. It should be no problem to "fix" the website. More

I went shopping with my mom for her as she was trading in her 2018 Sonata. She wound up getting a 2022 Sportage Her first SUV at age 86. Scott Harvey is first class and his staff is tremendous. Would def her 2018 Sonata. She wound up getting a 2022 Sportage Her first SUV at age 86. Scott Harvey is first class and his staff is tremendous. Would definitely recommend Vlad who assisted my mom and was extremely patient with her. Also Shout out to Michael in Finance Dept! A+ More