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Ciocca Honda of Harrisburg
Harrisburg, PA
1,236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,236 Reviews of Ciocca Honda of Harrisburg
August 02, 2018
Service Department Not So Great On 8/2/2018 at 4:51 PM I called to check on the status of my repair - I was told that the "tech" would call back. The tech never called me. It would h On 8/2/2018 at 4:51 PM I called to check on the status of my repair - I was told that the "tech" would call back. The tech never called me. It would have been nice is this person at least told me the department closed at 5:00 PM. Two hours later around 6:50 PM I called back and was told that the "Service Department" had left at 5:00 PM (recall notice says they close at 8:00 PM) and I would need to call back the next day in the morning - as I was talking to the sales department now. I told them I needed my car and need to talk to someone in charge. I spoke to a sales manager, who agreed to called the general manager (after I threatened to call the police for stealing my car) about the whereabouts of my car, the status of the repairs, why 6 hours today wasn't enough to fix it, and why no one called me back per my previous call at 4:51 PM. It is 7:34 PM and I am not going to hold my breath on receiving a phone call anytime soon. What a joke. You have had my car 30 hours for an 11:00 AM appointment for two routine recall repairs and now it will most likely be 48 hours before I get my car back. At NO point has anyone given me any phone call back or even told me if the car was repaired. What a joke. Is that the type of service you stand behind? More
by Honda1352
Employees Worked With
Chris Schwartz
July 31, 2018
Great experience! We are not big fans of the car buying experience but working with Coz and Jeremy made the whole experience a pleasure. We went in not knowing if want We are not big fans of the car buying experience but working with Coz and Jeremy made the whole experience a pleasure. We went in not knowing if wanted new or used, car or SUV. Cos was willing to listen to us and answer our questions. We ended up purchasing a used Accord, which we absolutely love. Thank you, Ciocca Honda! More
by Socref396
Employees Worked With
Jeremy and Marcus, Coz Serghis
July 30, 2018
Ciocca made something out of nothing for me! I have leased and/or bought my last 3 vehicles from Ciocca Honda. There was one time where I had little to nothing to put down/give and the team a I have leased and/or bought my last 3 vehicles from Ciocca Honda. There was one time where I had little to nothing to put down/give and the team at Ciocca STILL found a way for me to have a BRAND new vehicle and it was affordable for me. They worked really hard. I moved to Philadelphia and will continue to travel to Ciocca Honda in Harrisburg to purchase or lease my vehicle. I just recently leased a brand new Honda Accord. The service was and always has been excellent. I didn't feel pressured or forced to purchase a vehicle. All of the team member were helpful and knowledgeable. The lease program is AWESOME and every car I have purchased or leased from them I have LOVED. Again, wherever I am, if I am close to a Ciocca dealership that is where I will get my vehicle. Since I am a Honda fan I will be going to Ciocca Honda! :) More
by shishi22
Employees Worked With
Kerry (Customer Service, Patrick Metz, Brooks Collins, Alexander Keys
July 30, 2018
Sales experience great. Finance process high pressure Our sales person, Matt Buller, was courteous, knowledgeable and went out of his way to ensure we were satisfied with our purchase. Five stars for Matt Our sales person, Matt Buller, was courteous, knowledgeable and went out of his way to ensure we were satisfied with our purchase. Five stars for Matt. Unfortunately, when sitting with the Ciocca Finance Department, the entire process went sideways as I was highly pressured into purchasing an extended warranty. Without any forewarning, they expected an immediate decision on a $200+ month program. When I rejected the offer, they lowered the price twice within a five minute period. They took the fun out of buying a car. I shared my experience with Matt (who was not involved with the finance process) and he did share my experience with the general manager. More
by Joe B.
Employees Worked With
Matt Buller
July 29, 2018
Excellent Customer Service! Certainly wasn't planning to purchase a car that day, but the whole team was fabulous to work with and made the process seamless! Matt Buller was ver Certainly wasn't planning to purchase a car that day, but the whole team was fabulous to work with and made the process seamless! Matt Buller was very professional and knowledgeable in helping us to find exactly what we needed/wanted. He listened and continually helped throughout the entire purchasing process. ALL employees were very helpful! More
by jpjc
Employees Worked With
Matt Buller
July 29, 2018
Great place to buy a car! We had a great experience at Ciocca Honda in Harrisburg, PA. My husband and I are not big fans of the car buying experience, but they made it as painl We had a great experience at Ciocca Honda in Harrisburg, PA. My husband and I are not big fans of the car buying experience, but they made it as painless as possible. Our salesman, Coz Serghis, was great to work with. We would purchase a car here again. Thank you! :) More
by Dawn44
Employees Worked With
Coz Serghis, Ana Martin
July 27, 2018
F and I Office, great visit Brooks Collins was the xxI Manager that handled the closing paperwork on my Lease. He was friendly, knowledgeable and low pressure as he presented my Brooks Collins was the xxI Manager that handled the closing paperwork on my Lease. He was friendly, knowledgeable and low pressure as he presented my options for the long term care of my vehicle. Love my Honda, Loved the Experience at Ciocca! More
by Honda Girl
Employees Worked With
Brooks Collins
July 24, 2018
Excellent Customer Service! Matt Buller did a fantastic job explaining all of the detail work that had been done to the vehicle. He worked with us to ensure we were getting the Matt Buller did a fantastic job explaining all of the detail work that had been done to the vehicle. He worked with us to ensure we were getting the best financing deal to meet our needs. His friendly demeanour made it very easy and comfortable to ask question. He was extremely knowledgeable about the vehicle. Brooks Collins in the financing department was extremely thorough and explained all of the coverage options offered by the dealership. He had a great sense of humor and made the process enjoyable and entertaining. We look forward to having the vehicle serviced at a dealership that clearly values its employees AND its customers. Thanks Matt & Brooks - You Guys ROCK! More
by KnitYeah
Employees Worked With
Brooks Collins, Matt Buller
July 23, 2018
Amazing Customer Service and Business My family has been buying cars from Ciocca Honda for years now and for good reason. Their customer service is superb. I went in to purchase a used 200 My family has been buying cars from Ciocca Honda for years now and for good reason. Their customer service is superb. I went in to purchase a used 2004 Honda Accord car and Matt Buller worked with me every step of the way to achieve what was possible. He was very passionate about trying to get the best deal for me. I would definitely recommend Matt and Ciocca Honda to anyone willing to build a long lasting and trusting relationship. Thanks for the new car!!! More
by Obi1
Employees Worked With
Matt Buller
July 23, 2018
Fabulous Establishment! I really couldn't have asked for a better experience at Ciocca Honda! Matt Buller was a very professional, kind, helpful, and knowledgeable salesman. I really couldn't have asked for a better experience at Ciocca Honda! Matt Buller was a very professional, kind, helpful, and knowledgeable salesman. I would highly recommend him to everyone. All the employees were so polite and made our experience an awesome one! We were treated like royalty! We were very well taken care of the entire time we were there! Way to go Ciocca Honda!! Thank you for the awesome experience!! More
by Mkratzer22
Employees Worked With
Matt Buller, Dylan Onufrak, Brian Lewis, Brooks Collins
