Ciocca Ford

**UPDATE** So after posting my review below, I got a call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue. Not only did she work with me to resolve the issue, but she also turned around and said the dealership will cover the cost of replacing my back window to make good on the whole ordeal. NOW THAT'S SERVICE!!! She has totally restored my confidence in her dealership and honestly she had made a customer for life!!!! Thank you Ms. Maley!!!! BUYERS BEWARE....DO NOT BUY FROM ANY CIOCCA DEALERSHIPS!!! As some previous customers have said, they con't care about their customers!!! I bought a used 2020 Ford Ranger just over three months ago when about 2 months after buying my truck I noticed only have my back window will defrost. I called in to make an appointment with their service center only to find out that my truck was not under warranty and that it would cost $850 to replace because the defrost connector on one side was damaged. And to show I had not tampered with the window in any way, I left the temp registration tag on my back window. Anyway, the service center said I needed to go back to the dealership I bought my truck from to "plead my case to them" about how this is the way I bought my truck. To which I did only to be told by Dmitri, there was nothing they could do. They did check to see if it was certified when I was told all their vehicles are certified inspected and all. But when I was also being told they could nothing for me, Dmitri also mentioned that they had failed to inspect the rear defroster because it was too warm to inspect it. But the thing is, you can clearly see how the connector is damaged. I also found it funny how he had to ask me to come outside the dealership to explain this to me. I'm guessing it was so any potential customers would not hear what he had to say and how the negative side to them. The part that gets me most is that Dmitri didn't even try to work with me. Look, I get it, my truck was a used truck...but for $30K, he could have tried to do something being his crew missed this potential safety issue. Come winter time, my back window can frost up and hinder my rear view. I mean, he was flat out, no...sorry can't do anything. Either way, this is the first and last time I will deal with any Ciocca dealerships. And if I were you, I'd look elsewhere to buy your next vehicle!!! This was a $30K lesson for me!!! More

Logan is what one hopes for when navigating the purchase of a new vehicle, , knowledgable, excellent communication , every issue or concern was handled smoothly and efficiently of a new vehicle, , knowledgable, excellent communication , every issue or concern was handled smoothly and efficiently More

Logan was great start to finish. He was understanding of my situation and was able to answer all of my questions. He was very informative and definitely knows his stuff. Highly re He was understanding of my situation and was able to answer all of my questions. He was very informative and definitely knows his stuff. Highly recommend Logan!! More

Everyone worked hard to get us into the truck we wanted. All of our questions were answered by everyone . All of our questions were answered by everyone . More

Professional honest fair hard working people willing to work with you to get the best deal possible work with you to get the best deal possible More

I knew what I wanted and was tight on time. Logan and the entire team at Ciocca Ford got me in and out quickly. A very professional group. Logan and the entire team at Ciocca Ford got me in and out quickly. A very professional group. More

Professional people working on this Dealership. You can find quite nice certified car on this spot. You can find quite nice certified car on this spot. More

Got a good deal done on the perfect vehicle for our business. Look forward to more business. Look forward to more More

Logan and Ford were very helpful every step of the process and I would highly recommend. process and I would highly recommend. More